Private Internet Access is a virtual private network (VPN) service that lets users route their internet traffic through encrypted connections to servers in various locations. It offers software for platforms such as Windows, macOS, Linux, iOS, and Android, as well as browser extensions. The service is designed to help users manage their online privacy and security when connecting to the internet.
Reviewers consistently praise Private Internet Access for its reliable service and ease of use, highlighting its excellent OS support and the effectiveness of its VPN in providing secure internet access. Many customers appreciate the straightforward setup process and the responsive customer service, with specific mentions of quick resolutions to issues and refund requests.
However, some users express concerns regarding the quality of customer support, noting that it can be complicated to navigate at times. Additionally, there are mentions of wanting better performance for torrenting and occasional connection speed issues. Overall, while there are some criticisms, the majority of feedback reflects a high level of satisfaction with the service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 49 |
| Sep 24 | 4.1 | 52 |
| Oct 24 | 4.0 | 44 |
| Nov 24 | 4.6 | 39 |
| Dec 24 | 4.4 | 34 |
| Jan 25 | 4.3 | 43 |
| Feb 25 | 4.4 | 40 |
| Mar 25 | 4.5 | 39 |
| Apr 25 | 3.9 | 32 |
| May 25 | 4.4 | 39 |
| Jun 25 | 4.3 | 36 |
| Jul 25 | 4.7 | 35 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“PIA has been consistently great, enabling me to select different proxies to get the best connection and very easy to use”
“the customer support doesn't work, I haven't slept since the scam, they make out to be legit”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Computer & Software.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 4.4 out of 5 (good) | 3.7 out of 5 (good) | +4% | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 0% | 192 |
Bottom line: Private Internet Access is #3 of 5 on overall rating in this group. On service, One Stop Cable Shop scores higher (5.0 vs 3.8).
500 reviews of Private Internet Access. Filter by what matters to you.
PIA works fast and efficiently. Throughput is good. I've used other VPNs (Proton, NordVPN) but PIA works the best for me. My favorite thing is how fast it connects- in a second or two. The coverage is good throughout the world, which helps when I travel. The nearest VPN is close by. I've cancelled my other VPN services and just use PIA now.
PIA always works when I start it and I have not had any trouble with it. Reliability is everything and this software has it.
it just works without all the fuss!
So very very nice
Quick answers to the questions people ask most.
Private Internet Access (PIA) is a virtual private network (VPN) service that encrypts your internet connection and routes it through remote servers. This can help protect your online activity on networks such as public Wi-Fi. It is owned by Kape Technologies.
A VPN creates an encrypted tunnel between your device and a server operated by the VPN provider. Your internet traffic passes through this server, so websites see the server's IP address instead of your own. This can help improve privacy but does not make you completely anonymous.
PIA offers apps for common platforms such as Windows, macOS, Linux, Android, and iOS. Browser extensions and manual setup options for some routers are also available. Check the official website for the current list of supported devices and versions.
PIA states that it follows a no-logs policy. For the exact details of what data is and is not collected, refer to the company's current Privacy Policy on its website. Policies can change, so reviewing the latest version is recommended.
PIA sets a limit on the number of simultaneous device connections per account. The exact number may change over time, so confirm the current limit on the official website or in your account details.
Sign up for an account on the PIA website, then download the app for your device from the official site or your device's app store. Log in with your account credentials and choose a server location to connect. Step-by-step guides are available in the PIA support center.
PIA provides customer support through its official website, including a help center with guides and a way to submit support requests. Live chat or other contact options may also be offered. Visit the support section of the website for current options and availability.
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Questo è il secondo anno di abbonamento, e debbo dire che all'inizio, ho avuto dei problemi con connessioni instabili, ma ora secondo me, è migliorata tantissimo. Sono pienamente soddisfatto.
From the US and during a recent trip to Europe, knew that a particular site I needed to access would be blocked from Europe. PIA saved it for us. Love the options, no adds etc. Settings are very easy to use with easy to understand instructions.
Been using PIA for around 6 years love the price, love the options, no adds etc. Settings are very easy to use with easy to understand instructions.
I am very pleased, IT IS VERY QUICK--EASY TO USE
Easy install in Linux Mint Xia. Wireguard and split tunneling. Easy to use and fast. Best VPN for linux IMHO.
Ich werde die ganze Zeit von Europäischen Nummern angerufen. Dann kommt die bandansage, dass mein Paypal mit 588€ belastet werden soll. Wenn man dann die 1 drückt, landet man in einem mutmaßlich indischen Callcenter. Hab den Müll mal mitgemacht. Ich sollte whats my ip private suchen und auf den ersten Google Link klicken. Man landet dann auf dieser Seite. Und natürlich wird einem angezeigt, dass die IP nicht sicher ist! Ich lach mich schlapp. Dann wollen sie, dass man hier ‚Protection‘ kauft. Echt der letzte Müll. Einem wird versucht das aufzuschwatzen, angeblich hat man sich im Ausland auf mein Paypal eingeloggt. Doof nur, dass ich die Authentifizierung per sms Code habe und es also nicht geht. Plötzlich hat der Typ aufgelegt, aber er hat sich noch verabschiedet. Ich hatte aber keine Gelegenheit mich zu verabschieden. Schade 😅
Absolute stability
I have had PIA for many years. They have always kept me secure in all my online transactions.
a stable software with no bugs or problems to connect and to use it !
I bought a PIA VPN so I could stream programs from the UK but it no longer works, for example U-TV tells me that I can't watch programs from abroad. A useless purchase because that's exactly why I bought it, so I could watch UK TV programs in Scandinavia where they are not shown much.
PIA is effective, fast, easy to use, and there is no limit on how may devices it can be installed on. I have used it for many years now.
GOOD VEY GOOD EXPERIENCE
No problems, connects every time and I never have to think about it.
PIA has a refund policy for eligible purchases within a specified period after purchase. Terms, eligibility, and time limits can vary by plan and payment method. Review the current refund terms on the official website or contact support before purchasing.
PIA accepts several payment methods, which may include credit cards, PayPal, and other options depending on region. Available methods can change, so check the checkout page for what is currently offered.
Many users use VPNs for streaming and peer-to-peer file sharing, but results vary by service and server. Streaming platforms may restrict VPN access, and you should only download content you have the legal right to access. Consult PIA's support resources and acceptable use terms for guidance.
VPNs are legal in most countries, but laws differ by location and some regions restrict or ban their use. Using a VPN does not make illegal activities lawful. Check the regulations in your country before using one.
Using a VPN can affect speeds because traffic is encrypted and routed through another server. The impact depends on factors such as your base connection, server distance, server load, and the protocol used. Connecting to a nearby server may help reduce slowdowns.
Private Internet Access is a virtual private network (VPN) service that lets users route their internet traffic through encrypted connections to servers in various locations. It offers software for platforms such as Windows, macOS, Linux, iOS, and Android, as well as browser extensions. The service is designed to help users manage their online privacy and security when connecting to the internet.
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