Private Internet Access is a virtual private network (VPN) service that lets users route their internet traffic through encrypted connections to servers in various locations. It offers software for platforms such as Windows, macOS, Linux, iOS, and Android, as well as browser extensions. The service is designed to help users manage their online privacy and security when connecting to the internet.
Reviewers consistently praise Private Internet Access for its reliable service and ease of use, highlighting its excellent OS support and the effectiveness of its VPN in providing secure internet access. Many customers appreciate the straightforward setup process and the responsive customer service, with specific mentions of quick resolutions to issues and refund requests.
However, some users express concerns regarding the quality of customer support, noting that it can be complicated to navigate at times. Additionally, there are mentions of wanting better performance for torrenting and occasional connection speed issues. Overall, while there are some criticisms, the majority of feedback reflects a high level of satisfaction with the service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 49 |
| Sep 24 | 4.1 | 52 |
| Oct 24 | 4.0 | 44 |
| Nov 24 | 4.6 | 39 |
| Dec 24 | 4.4 | 34 |
| Jan 25 | 4.3 | 43 |
| Feb 25 | 4.4 | 40 |
| Mar 25 | 4.5 | 39 |
| Apr 25 | 3.9 | 32 |
| May 25 | 4.4 | 39 |
| Jun 25 | 4.3 | 36 |
| Jul 25 | 4.7 | 35 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“PIA has been consistently great, enabling me to select different proxies to get the best connection and very easy to use”
“the customer support doesn't work, I haven't slept since the scam, they make out to be legit”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Computer & Software.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 4.4 out of 5 (good) | 3.7 out of 5 (good) | +4% | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 0% | 192 |
Bottom line: Private Internet Access is #3 of 5 on overall rating in this group. On service, One Stop Cable Shop scores higher (5.0 vs 3.8).
500 reviews of Private Internet Access. Filter by what matters to you.
I would say that this is the best VPN all the top providers currently. It offers blazing fast, easy installation with a dedicated IP, and my favorite is the advanced control with connection optimization to your needs. It is certainly worth the price of $19.79 a month.
fonctionne bien, le moins cher pour 3 ans, simple d'utilisation
Absolutely amazing. Just works, no issues, great and fast support. SO much better than all the previous VPNs I've used.
Excellent value and fast connections. I highly recommend them.
Quick answers to the questions people ask most.
Private Internet Access (PIA) is a virtual private network (VPN) service that encrypts your internet connection and routes it through remote servers. This can help protect your online activity on networks such as public Wi-Fi. It is owned by Kape Technologies.
A VPN creates an encrypted tunnel between your device and a server operated by the VPN provider. Your internet traffic passes through this server, so websites see the server's IP address instead of your own. This can help improve privacy but does not make you completely anonymous.
PIA offers apps for common platforms such as Windows, macOS, Linux, Android, and iOS. Browser extensions and manual setup options for some routers are also available. Check the official website for the current list of supported devices and versions.
PIA states that it follows a no-logs policy. For the exact details of what data is and is not collected, refer to the company's current Privacy Policy on its website. Policies can change, so reviewing the latest version is recommended.
PIA sets a limit on the number of simultaneous device connections per account. The exact number may change over time, so confirm the current limit on the official website or in your account details.
Sign up for an account on the PIA website, then download the app for your device from the official site or your device's app store. Log in with your account credentials and choose a server location to connect. Step-by-step guides are available in the PIA support center.
PIA provides customer support through its official website, including a help center with guides and a way to submit support requests. Live chat or other contact options may also be offered. Visit the support section of the website for current options and availability.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Enough different and works well enough that it puts it in the top 10 in my opinion. It is similar to Mullvad in it's concept and implimintation who I regard highly as well. and seems to have more servers than Mullvad, Only been useing it for a couple of days but have high hopes for it.
Very good VPN, reliable. I like it and have been using it for over a year now.
For some unknown reason, I’m unable to pay for the subscription. The "Subscribe Now" button is inactive. The support team takes at least an hour to respond to any question and then closes the chat, even though I’ve had the chat window open for two days. When I asked if I could get a discount, the support agent rudely replied, "No. Anything else?" Additionally, when I tried to access the Help page, I received a "License Error" message. I truly don’t understand this poor—if not outright negative—user experience.
我只想问问什么时候中国大陆也能用:((((((((((( 自从2023年我付费之后，中国大陆升级了防火墙之后我就没办法在内地使用这个VPN了，虽然界面干净整洁操作简单线路多非常方便，高速直连且稳定有一大堆优点，但是我什么时候可以在中国大陆继续使用？我现在只能在香港使用这款VPN，但是无法在中国大陆使用，我感觉我付的钱让我的使用成本增加了至少60%！！！！！
Private always!
Product is highly recommended for use in China. I used it (in China for 20 days) and it never worked for more than 30-60 seconds at a time. I tried all of the different settings, nothing worked consistently. My wife has a PHD in computer science and cyber security, she was unable to get it to work as well. They don't offer refunds past 30 days.....TOTAL waste.
Really good vpb
Private Internet Access is a top-shelf VPN offering. I trust PIA plain and simple. I have dealt with this company for many years and never had a problem that was determined to be PIA's product. Customer service always there and very helpful. You cannot go wrong with Private Internet Access.
I originally purchased a 3 year subscription that I hardly used (unfortunately it didn't work as well for me as NORD.) I completely forgot that it was set to autorenewal until I received a notification that payment had been taken. Got in contact with customer service and they were great. It was very quick and easy. They were able to cancel my subscription and refund me immediately. Much Thanks
great app for MacBook and iPhone, easy to use and the price is very modest compared the service the provide.
PIA has a refund policy for eligible purchases within a specified period after purchase. Terms, eligibility, and time limits can vary by plan and payment method. Review the current refund terms on the official website or contact support before purchasing.
PIA accepts several payment methods, which may include credit cards, PayPal, and other options depending on region. Available methods can change, so check the checkout page for what is currently offered.
Many users use VPNs for streaming and peer-to-peer file sharing, but results vary by service and server. Streaming platforms may restrict VPN access, and you should only download content you have the legal right to access. Consult PIA's support resources and acceptable use terms for guidance.
VPNs are legal in most countries, but laws differ by location and some regions restrict or ban their use. Using a VPN does not make illegal activities lawful. Check the regulations in your country before using one.
Using a VPN can affect speeds because traffic is encrypted and routed through another server. The impact depends on factors such as your base connection, server distance, server load, and the protocol used. Connecting to a nearby server may help reduce slowdowns.
Private Internet Access is a virtual private network (VPN) service that lets users route their internet traffic through encrypted connections to servers in various locations. It offers software for platforms such as Windows, macOS, Linux, iOS, and Android, as well as browser extensions. The service is designed to help users manage their online privacy and security when connecting to the internet.
This profile hasn't been claimed by the business owner.
