Purina is a pet food and pet care company that manufactures and distributes a wide range of nutritional products for dogs, cats, and other companion animals. The company produces various brands of dry and wet pet foods, treats, and nutritional supplements designed for different life stages and dietary needs. Purina operates as a subsidiary of Nestlé and serves both retail consumers and professional markets through veterinary and specialty pet channels.
Reviewers generally appreciate Purina for its exceptional product quality and strong business support. Many highlight the professionalism and knowledge of the team, noting that they provide valuable marketing assistance and insights that help drive sales.
Customers often mention the reliable delivery and user-friendly online ordering system, which contribute to a positive partnership experience. However, there are some complaints regarding inventory management, with frequent stock shortages on popular items causing challenges for businesses. Additionally, a few reviewers report mixed experiences with customer service, particularly regarding billing discrepancies and communication delays. Overall, while there are areas for improvement, the majority of feedback reflects a positive sentiment towards Purina's offerings and support.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Food & Supplies.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.3 out of 5 (good) | 100 out of 100 | +2% | 458 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 100 | |
| 3.5 out of 5 (good) | 100 out of 100 | −28% | 100 | |
| 4.0 out of 5 (good) | 100 out of 100 | −23% | 100 |
12 reviews of Purina. Filter by what matters to you.
7 months ago
Appreciate the wide variety of products they offer and their willingness to work with smaller retailers like us. The marketing support materials are professional and help drive sales. Delivery is usua... See more
7 months ago
Clean logistics, prompt responses, and quality products. Can't ask for much more.
7 months ago
Consistent delivery times and good product availability. Their account management team knows our business well and makes helpful recommendations. The online ordering system is user-friendly and makes... See more
7 months ago
The products are good quality and our customers are satisfied, but the business services team could improve their communication. Sometimes it takes multiple calls to get updates on orders or resolve i... See more
Quick answers to the questions people ask most.
Purina manufactures a wide range of pet food products including dry and wet food for dogs, cats, and other pets. They offer various product lines from everyday nutrition to specialized diets for different life stages, health needs, and dietary preferences.
You can reach Purina customer service by calling their toll-free number at 1-800-778-7462. They also offer online support through their website's contact form and live chat options during business hours.
Purina customer service is typically available Monday through Friday from 8:00 AM to 6:00 PM Eastern Time. Weekend hours may vary, so it's best to check their website for current availability.
Yes, Purina stands behind their products with a satisfaction guarantee. If you're not completely satisfied with any Purina product, they will replace it or provide a full refund when you contact customer service.
Purina products are available at most grocery stores, pet specialty retailers, farm and feed stores, and online retailers. You can use the store locator on their website to find specific products near you.
Purina offers nutritional guidance through their website, customer service team, and veterinary professionals. They provide feeding guidelines, nutritional information, and can help you choose the right product for your pet's specific needs.
Purina accepts returns of their products if you're unsatisfied for any reason. You can return products to the retailer where purchased or contact Purina directly for a replacement or refund, typically with proof of purchase.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Appreciate the wide variety of products they offer and their willingness to work with smaller retailers like us. The marketing support materials are professional and help drive sales. Delivery is usually on time, though there have been a few delays during busy periods. Overall a positive experience.
Clean logistics, prompt responses, and quality products. Can't ask for much more.
Consistent delivery times and good product availability. Their account management team knows our business well and makes helpful recommendations. The online ordering system is user-friendly and makes reordering simple. Very satisfied with the partnership.
The products are good quality and our customers are satisfied, but the business services team could improve their communication. Sometimes it takes multiple calls to get updates on orders or resolve issues. When you do get through to someone, they're helpful, but the initial response time needs work.
From day one, their team has been professional, knowledgeable, and genuinely invested in our success. They offer competitive pricing, excellent product education, and marketing support that actually drives traffic to our store. The quarterly business reviews help us plan better and their insights into pet industry trends are valuable. Couldn't be happier with this partnership.
Been working with Purina for our pet store for over 3 years now. Their business services team is incredibly responsive and always helps us optimize our inventory. The product quality is consistently high and our customers trust the brand. Only minor complaint is that delivery schedules can sometimes be a bit inflexible during peak seasons.
Customers specifically ask for Purina products, which makes our job easier. The business services team provides good market insights and helps us stock the right products for our demographic. Invoice processing could be more streamlined, but otherwise happy with the relationship.
While the products are excellent quality, they frequently have stock shortages on popular items. This creates challenges for our business when customers come looking for specific products. Their team is apologetic about it, but it happens too often. Better demand forecasting would help.
Products are top quality and customers love them, but had some issues with billing discrepancies that took weeks to resolve. Their customer service eventually sorted it out, but it was frustrating dealing with multiple departments to get answers.
Solid business partner with reliable products and good support.
Working with them for about a year now. Service is adequate and products move well, but their pricing isn't as competitive as some other suppliers. Would like to see more flexibility on bulk orders.
Their business development team went above and beyond to help us launch our new pet nutrition section. They provided training materials, display setups, and ongoing support. Sales have exceeded expectations and customer feedback has been overwhelmingly positive. Highly recommend their business services.
Yes, Purina regularly offers coupons and promotional offers through their website, email newsletter, and retail partners. You can sign up for their newsletter or check their website's offers section for current deals and savings.
If you experience any quality issues with a Purina product, contact their customer service immediately at 1-800-778-7462. They will investigate the concern and may request product information or samples to ensure quality standards are maintained.
Purina is a pet food and pet care company that manufactures and distributes a wide range of nutritional products for dogs, cats, and other companion animals. The company produces various brands of dry and wet pet foods, treats, and nutritional supplements designed for different life stages and dietary needs. Purina operates as a subsidiary of Nestlé and serves both retail consumers and professional markets through veterinary and specialty pet channels.
