RedPocket Mobile is a telecommunications company that provides affordable wireless services in the United States. The company offers a range of prepaid mobile plans that cater to budget-conscious consumers seeking flexibility without long-term contracts. RedPocket Mobile operates on major networks, ensuring reliable coverage and service for its users. Targeting individuals and families looking for cost-effective mobile solutions, RedPocket Mobile emphasizes simplicity and transparency in its offerings. Customers can choose from various plans that include unlimited talk and text, as well as data options tailored to their usage needs. By leveraging competitive pricing and a straightforward approach, the company aims to serve a diverse clientele seeking value in mobile telecommunications.
RedPocket Mobile receives high praise for its customer service, with many reviewers highlighting the helpfulness and patience of representatives like Stephen and Leslie. Customers appreciate the seamless activation process and the reliability of the service, often noting that it "just works" without complications.
However, some users express frustration with issues such as international roaming not functioning as expected and difficulties in resolving service problems, leading to claims of poor customer support in certain situations. While many find the service satisfactory for domestic use, there are complaints about data interruptions and billing issues. Overall, the sentiment is largely positive, with a strong emphasis on excellent customer service despite some notable concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,033 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 32 |
| Oct 24 | 4.3 | 31 |
| Nov 24 | 4.7 | 32 |
| Dec 24 | 4.0 | 27 |
| Jan 25 | 3.9 | 18 |
| Feb 25 | 4.0 | 12 |
| Mar 25 | 4.3 | 30 |
| Apr 25 | 4.4 | 15 |
| May 25 | 4.5 | 33 |
| Jun 25 | 4.6 | 31 |
| Jul 25 | 4.2 | 36 |
| Aug 25 | 4.3 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“it seems to "just work" which is what i want in a phone service provider - no muss no fuss The service is significant...”
“Red pocket mobile is a scam”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.3 out of 5 (fair) | 3.3 out of 5 (fair) | +2% | 1,033 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: RedPocket Mobile is #2 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 3.3).
500 reviews of RedPocket Mobile. Filter by what matters to you.
I have never been able to make or take a phone call with this service but somehow I have used 100 minutes.They also sold my new number to scammers that text dailey along with them saying my service ends soon when a year was paid for December 2024.Not worth the hassle
When I bought the plan 8 mo ago & couldn't get an online account set up & no customer service helped. Didn't set up auto pay so got monthly reminder texts. Got the $35 20gb plan that was supposed to be paid every 30 days. Turned out the 30 days was only for the first 3 months then the text would come earlier & earlier in the month....3 months were only 27 days of service & 2 were 29. Totally unacceptable when my agreement was for 30 days. If customers are all cheated out of days of service each month benefitting the company, that is NOT a company I want to do business with & have arranged to start service with a new provider ASAP
I should preface by saying the coverage was great and on-par with Verizon's coverage. Also their customer service chat is usually very friendly. But that's really the ONLY good things I can say about red pocket. For starters, their port process was frustrating and their port engineer kept trying to enter the wrong zipcode for 3 hours until I finally asked him to provide exactly what he was sending and I saw it was incorrect. In the 3 months of using their service, they accidentally removed me from the family plan, switched my primary line on the family plan, overcharged me twice and refused to refund the full total difference, interrupted service on only one of my phones because their auto-payment service failed, and failed to refill the bucket on my line after the renewal. They don't include visual voicemail as part of the normal package. I had to contact customer service to have them enable the mobile hot-spot feature that's supposed to be included. I reached out on their facebook page as well as directly with their live-chat asking for assistance and spent hours working through these issues. I ultimately am spending LESS on the next provider I've ported to, and will not miss the frustrating experience with red pocket. There is absolutely zero reason to pick this provider. DO NOT RECOMMEND. You've been officially warned.
Quick answers to the questions people ask most.
Yes, RedPocket Mobile is a legitimate company with numerous verified reviews and a solid overall rating. Customers report positive experiences, highlighting reliable service and helpful customer support.
RedPocket Mobile is not a scam; it has a mix of positive and negative reviews. While some customers report issues, many others praise the service and customer support, indicating that experiences can vary.
RedPocket Mobile offers various phone services, including calling, texting, and data plans. Customers have noted that service is generally dependable, especially for domestic use.
RedPocket Mobile provides competitive pricing with various plan options to suit different needs. Many customers appreciate the affordability compared to larger carriers.
You can contact RedPocket Mobile's customer support through their online chat feature or by phone. Many customers have reported positive experiences with support representatives, noting their helpfulness and patience.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
RP CS Stephen was very to the point with a side of pleasant personality.
I use Red Pocket from the US; now I'm in Mexico. When I left on my trip, I had unlimited calls and texts from Mexico to the US. With **no notice** ahead of time, Red Pocket suddenly changed my plan to allow only 100 minutes and 100 texts! Yesterday the app said "unlimited" and "unlimited"; now it says 66 minutes and 66 texts. I called them to confirm; even a supervisor said he can do nothing. I can't switch carriers while I'm in Mexico for ten more days. This is unbelievably bad service!
DON'T DO IT, their service (customer & cell) is horrible, took me 4 days of calling and a threat to write the FCC for them to release my number so I could port it out of Red Pocket. My cell service was so garbled at times no one could hear me. I'll be so glad to be able to talk to my family without wondering if I can hold a conversation with them. Ever hear of "You get what you pay for", this is a great example of that saying. The price is great but their service isn't.
Communication is excellent; customer service, too.
Let's start with the good: the service worked. Calls and data both worked almost all of the time, though I did have to toggle airplane mode at least once in the few months I had it. The limited bandwidth data after the high-speed quota is exhausted is advertised as 128 KB/s but it feels much, much slower than that. It's basically unusable as it does not just load things slowly; everything seems to time out completely. The pricing is deceptive. The "$10/mo" plan is actually $12.99/mo. Sure, some of that is taxes, but they don't even try to hide the fact that the other half is junk fees like "Regulatory Recovery Fee" and "Admin Fee." The website is the worst I've ever used. The 2FA doesn't work (it sends a code, but it always says I entered the wrong code) and locked me out until I contacted support to reset it and disable 2FA. It worked for a few months until yesterday, when I found that the website had for some reason IP-blocked me! I have no idea why. When going to redpocket.com in any browser, including in private mode, it's just a blank white page. I had to use my phone's cell data just to be able to load the page and sign in. If I manually renew (i.e. pay $12.99) a few days before the month is up, then the remaining days are simply lost. For example if I start my month on Jul 1 (through Jul 31) and then pay for a second month on Jul 25, my expiration date is now Aug 25 — not Aug 31. Similar story applies for upgrading plans. The best part is that in order to disable auto-renew, it requires a 2FA to the line being whose auto-renew is being disabled. So if I lose a phone or SIM, apparently I would then have no way to stop making payments on that SIM. All around just a sketchy, shady, dishonest operation.
Grade A+++++ on customer service bar none! Plus the mobile service is cheaper than most pre paid mobile services out there
Thanks for your customer service. You figured out my problem and instructed me what to do to fix it.
Agnes was on it to the end. Stayed with me for over an hour. I even had stop to contact my old provider twice to get it straightened out and then come back to the live chat, reconnect with Agnes. She is my heroine.
RP CS Stephen was courteous and helpful. God bless.
RedPocket Mobile is a telecommunications company that provides affordable wireless services in the United States. The company offers a range of prepaid mobile plans that cater to budget-conscious consumers seeking flexibility without long-term contracts. RedPocket Mobile operates on major networks, ensuring reliable coverage and service for its users. Targeting individuals and families looking for cost-effective mobile solutions, RedPocket Mobile emphasizes simplicity and transparency in its offerings. Customers can choose from various plans that include unlimited talk and text, as well as data options tailored to their usage needs. By leveraging competitive pricing and a straightforward approach, the company aims to serve a diverse clientele seeking value in mobile telecommunications.
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