RedPocket Mobile is a telecommunications company that provides affordable wireless services in the United States. The company offers a range of prepaid mobile plans that cater to budget-conscious consumers seeking flexibility without long-term contracts. RedPocket Mobile operates on major networks, ensuring reliable coverage and service for its users. Targeting individuals and families looking for cost-effective mobile solutions, RedPocket Mobile emphasizes simplicity and transparency in its offerings. Customers can choose from various plans that include unlimited talk and text, as well as data options tailored to their usage needs. By leveraging competitive pricing and a straightforward approach, the company aims to serve a diverse clientele seeking value in mobile telecommunications.
RedPocket Mobile receives high praise for its customer service, with many reviewers highlighting the helpfulness and patience of representatives like Stephen and Leslie. Customers appreciate the seamless activation process and the reliability of the service, often noting that it "just works" without complications.
However, some users express frustration with issues such as international roaming not functioning as expected and difficulties in resolving service problems, leading to claims of poor customer support in certain situations. While many find the service satisfactory for domestic use, there are complaints about data interruptions and billing issues. Overall, the sentiment is largely positive, with a strong emphasis on excellent customer service despite some notable concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,033 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 32 |
| Oct 24 | 4.3 | 31 |
| Nov 24 | 4.7 | 32 |
| Dec 24 | 4.0 | 27 |
| Jan 25 | 3.9 | 18 |
| Feb 25 | 4.0 | 12 |
| Mar 25 | 4.3 | 30 |
| Apr 25 | 4.4 | 15 |
| May 25 | 4.5 | 33 |
| Jun 25 | 4.6 | 31 |
| Jul 25 | 4.2 | 36 |
| Aug 25 | 4.3 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“it seems to "just work" which is what i want in a phone service provider - no muss no fuss The service is significant...”
“Red pocket mobile is a scam”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.3 out of 5 (fair) | 3.3 out of 5 (fair) | +2% | 1,033 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: RedPocket Mobile is #2 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 3.3).
500 reviews of RedPocket Mobile. Filter by what matters to you.
it seems to "just work" which is what i want in a phone service provider - no muss no fuss The service is significant limitations compared to my previous plan, but *is* exactly what I signed up for. I accept these limitations for the very very low price.
Their customer service is fantastic. They’ve always helped me troubleshoot issues patiently and stick with it until it’s resolved. We’ve had them for years and found the service comparable to other user’s experience of Verizon in our area. We didn’t notice a difference when we first switched and still find that when others have issues with service we either have the same or fewer concerns. BUT - the cost and the customer service are SOOO much better than Verizon. Make the switch. It’s painless, and you’ll wish that you did it sooner!
I was assisted by CS Leslie. Although there was a bit of unclear communication that led to a bit of back and forth questioning, they ultimately were patient, persistent, and helped reach a satisfactory resolution. Overall I was satisfied with the experience.
Quick answers to the questions people ask most.
Yes, RedPocket Mobile is a legitimate company with numerous verified reviews and a solid overall rating. Customers report positive experiences, highlighting reliable service and helpful customer support.
RedPocket Mobile is not a scam; it has a mix of positive and negative reviews. While some customers report issues, many others praise the service and customer support, indicating that experiences can vary.
RedPocket Mobile offers various phone services, including calling, texting, and data plans. Customers have noted that service is generally dependable, especially for domestic use.
RedPocket Mobile provides competitive pricing with various plan options to suit different needs. Many customers appreciate the affordability compared to larger carriers.
You can contact RedPocket Mobile's customer support through their online chat feature or by phone. Many customers have reported positive experiences with support representatives, noting their helpfulness and patience.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Leslie was very knowledgeable and nice. I even got my balanced transfered.I think he/she had too many other chats going on though which was not their fault.
Stephen was helpful. He was able to reset my vm so that I now have access to it. I am very satisfied with my RedPocket Mobile service, however, I have never been able to retrieve voicemails via "press 1" or by selecting the "new voicemail" icon on my phone. Instead, I have to call my phone number. I believe it is due to the fact that I do not use a smartphone but it would be nice to be able to use that feature. Thank you.
I recently purchased our first Iphone (switching from Andriod) for my wife. Trying to upgrade and activate phone from SIM to Esim was a challenge with Red Pocket. Not sure what the issue eventually was but I spent several days working on issue. I requested the issue be "escalated" to management and fortunately was forwarded to Joy ( CSR supervisor)- she was wonderful!!!!! Joy was patient, professional, courteous, and most of all stayed with the problems till each challenge was overcome. I am so thankful for her efforts!! She got our phone acitvated and ALSO saved a customer thru her excellant service. Thank you Red Pocket for employing such capable employees. Mike
I like redpocket. I wish you had a plan to call from Europe to the US while traveling. Otherwise, this works great. I like that I can call Europe from the US at no cost.
While there were some hiccups during porting, Agnes helped me get most things resolved. A couple of administrative errors are pending, if they are taken care of like the rest of it, I'll update to 5 stars.
Hi Karen did a great job and was able to find out if there was an issue with my tablet... She refunded my payment due to my 2 tablets not being able to use the GSMA NETWORK... B+ because I had a difficult time locating how to check compatibility... Thanks and good luck with your friends
The friend that recommended Red Pocket has been with you for a couple of years and said that she'd had almost no problems with your service, and the few times something came up, you're customer service had nailed it right off, so I was hoping she was right. So far she was. There have been a couple of tech bobbles because I didn't understand the system requirements, but your people have cleared it up and I'm waiting for the delivery of my compatible phone.
I have been using Red Pocket for mobile service (using the AT&T network) for 4 years now, and I love the service in the US. Absolutely nothing bad to say about it. I get annual plans, and save a ton of money. My only issue with Red Pocket (and why I'm taking one star off my rating) involves their alleged roaming in Canada. For the price I pay, I would not think I would even get free roaming in Canada and Mexico, but when I researched before a recent trip to Canada, I was pleasantly surprised to discover that I did have roaming in Canada with my Red Pocket service. Everything I read said that there is nothing I would have to do... it would all just work. That couldn't be further from the truth in my case. Touching down in Edmonton, Alberta I had no cell service. After contacting Red Pocket, I was told that they would have to explicitly turn on roaming for my account. After they did that, and waiting a while and restarting my phone I did have service. Perfect... problem solved. Not so fast. My trip to Canada was to help my nephew drive his car from his school in Edmonton to his home in Anchorage, AK. This was a long Alaskan highway road trip. Much of it without service. At the end of the first day, we arrived in Fort Nelson, British Columbia, and the service that I had in Edmonton was long gone. No service at all even though my nephew (who has service with AT&T) had service. Contacting Red Pocket this time, and many other times during my trek through British Columbia and Yukon was fruitless, and I had no service until finally making it into Alaska. Very frustrating. The customer service folks wanted to be helpful, but they eventually would end up blaming the problem on my phone. That is the phone that was roaming successfully in Alberta a couple days before. If you live in the US and are looking for a good, inexpensive MVNO, I highly recommend Red Pocket Mobile. I only caution you to not rely on having service in rural areas of BC and YK provinces of Canada... even in places where phones with direct AT&T service roam without a problem. My advice would be to get a temporary SIM that is guaranteed to work in Canada before heading out.
Great service so far with incredibly quick number porting. Only problem was that texting didn't work on my son's new iPhone, purchased from Red Pocket. We had to install a 2nd eSIM to get it working properly.
4 out of 5 customer service interactions are quick and easy.
RedPocket Mobile is a telecommunications company that provides affordable wireless services in the United States. The company offers a range of prepaid mobile plans that cater to budget-conscious consumers seeking flexibility without long-term contracts. RedPocket Mobile operates on major networks, ensuring reliable coverage and service for its users. Targeting individuals and families looking for cost-effective mobile solutions, RedPocket Mobile emphasizes simplicity and transparency in its offerings. Customers can choose from various plans that include unlimited talk and text, as well as data options tailored to their usage needs. By leveraging competitive pricing and a straightforward approach, the company aims to serve a diverse clientele seeking value in mobile telecommunications.
This profile hasn't been claimed by the business owner.
