Excellent service I love it ⭐️⭐️⭐️⭐️⭐️
Excellent service I love it ⭐️⭐️⭐️⭐️⭐️
RedPocket Mobile is a telecommunications company that provides affordable wireless services in the United States. The company offers a range of prepaid mobile plans that cater to budget-conscious consumers seeking flexibility without long-term contracts. RedPocket Mobile operates on major networks, ensuring reliable coverage and service for its users. Targeting individuals and families looking for cost-effective mobile solutions, RedPocket Mobile emphasizes simplicity and transparency in its offerings. Customers can choose from various plans that include unlimited talk and text, as well as data options tailored to their usage needs. By leveraging competitive pricing and a straightforward approach, the company aims to serve a diverse clientele seeking value in mobile telecommunications.
RedPocket Mobile receives high praise for its customer service, with many reviewers highlighting the helpfulness and patience of representatives like Stephen and Leslie. Customers appreciate the seamless activation process and the reliability of the service, often noting that it "just works" without complications.
However, some users express frustration with issues such as international roaming not functioning as expected and difficulties in resolving service problems, leading to claims of poor customer support in certain situations. While many find the service satisfactory for domestic use, there are complaints about data interruptions and billing issues. Overall, the sentiment is largely positive, with a strong emphasis on excellent customer service despite some notable concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,033 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 32 |
| Oct 24 | 4.3 | 31 |
| Nov 24 | 4.7 | 32 |
| Dec 24 | 4.0 | 27 |
| Jan 25 | 3.9 | 18 |
| Feb 25 | 4.0 | 12 |
| Mar 25 | 4.3 | 30 |
| Apr 25 | 4.4 | 15 |
| May 25 | 4.5 | 33 |
| Jun 25 | 4.6 | 31 |
| Jul 25 | 4.2 | 36 |
| Aug 25 | 4.3 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“it seems to "just work" which is what i want in a phone service provider - no muss no fuss The service is significant...”
“Red pocket mobile is a scam”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.3 out of 5 (fair) | 3.3 out of 5 (fair) | +2% | 1,033 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: RedPocket Mobile is #2 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 3.3).
500 reviews of RedPocket Mobile. Filter by what matters to you.
Excellent service I love it ⭐️⭐️⭐️⭐️⭐️
Unlimited is not unlimited! All plans are advertised with unlimited 2G data after the high speed data is used up. During vacation, data was suddenly cut off completely. Called support and it was reactivated. A day later, it was cut off again. Called again and was told I was using too much data and it would not reactivate until the next month starts. Talked to multiple people. Last person said that there is noone above her who could reactivate data on my account and she won't. Cutting your unlimited data without warning is awful. Advertising unlimited 2G data and not honoring it is false advertisement, distortion of competition and shows corporate dishonesty. Luckily I was not locked in with a multi-month plan. Update: Red Pocket responded below and asked for more information. Unfortunately there is only a 3 day window of responding and I did not see the email until after the 3 days were up.
Quick answers to the questions people ask most.
Yes, RedPocket Mobile is a legitimate company with numerous verified reviews and a solid overall rating. Customers report positive experiences, highlighting reliable service and helpful customer support.
RedPocket Mobile is not a scam; it has a mix of positive and negative reviews. While some customers report issues, many others praise the service and customer support, indicating that experiences can vary.
RedPocket Mobile offers various phone services, including calling, texting, and data plans. Customers have noted that service is generally dependable, especially for domestic use.
RedPocket Mobile provides competitive pricing with various plan options to suit different needs. Many customers appreciate the affordability compared to larger carriers.
You can contact RedPocket Mobile's customer support through their online chat feature or by phone. Many customers have reported positive experiences with support representatives, noting their helpfulness and patience.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
On the whole , red pocket has gone, over the last several years from being an ok internet cellular service to a POS! However I have continued to use them because I am cheap, the price is right, Recently, Red Pocket has at least upped their game regarding their technical service which now has some wonderful and effective service personal that are ernest in trying to resolve my chronic connectivity problems. Of special note most recently, was Julio, who both knowledgeable and diligent in working to solve my chronic connectivity problems. Kudos to him
ABSOLUTE GARBAGE! WHEN GETTING A NEW LINE THEY CAN'T give you the area code you are in As always - dealing with the pakis in india Sent me a 4G SIM card instead of a 5 G SIM card Garbage - but you get what you pay for MANURE NOW you care - Redpocket - forget it after 3.5 hrs with your incompetent people on the phone - its too late now the damge was done!
Great experience from RP CS Stephen! Thanks for the great support.
RP CS Stephen was great. Fast and efficient
I have had the best experience through the text chat. If you type representative you get someone right away. Through text chat I was able to get my personalized voicemail working, but not with live voicemail. Over the phone, an agent did not provide me with the best solution, saying that I needed to pay $1 per month for visual voicemail on iphone to fix my issue. Based off a help article on Red Pocket's website, this is only for android. The next day I was able to chat with a different agent, CS Leslie, and resolve my voicemail issue. Leslie reset my voicemail and I reset it up one last time through my phone's call app. I also was able to get a porting problem fixed quickly over chat on another occasion. Customer service is great and resources are available. If you ask the right questions you will get the help you need. Service is great and price can't be beat.
Joining Red Pocket went smoothly using the website but I ran into trouble when I was not able to obtain a Number Transfer PIN quickly from my previous provider. Concierge support reached out to let me know of the issue. Later I chatted with Lianne and she remedied the situation very quickly. After I obtained the required information Nic activated my account. But I could not find the QR code necessary to complete the process. Lianne quickly sent me the QR code and everything finally worked! Well done!
Once again RP CS shines. RP CS Stephen was polite, efficient and solved my issue quickly
It sucks when you want to transfer your number. It took me 10 hours.
I received a very fast and perfectly working help from CS Leslie for a phone call issue.
Data service is very slow in Wyoming, but I don't use it that much away from my own wifi so that hasn't really been an issue unless I'm trying to, say, log into an app for curbside pickup and it lags. But the REALLY bad experience came while I was trying to port out to Union Wireless today. It dragged on for TWO HOURS (2pm-4pm) before we finally found out that Red Pocket can't port out my number until 9pm tonite... which means I won't have any cell service until tomorrow morning when Union Wireless can finish the order. Yes, the service is cheap. But get ready for some REALLY bad customer service if you're porting your number out.
Marcello gave me today an excellent service over the phone. He changed my Red Pocket Plan from CDMAV on my old phone to GSMT on my new phone. He was very friendly and had a lot of patience.
Very helpful, fast and to the point
RP CS Stephen's support was excellent. He was patient, knowledgeable, and thorough and resolved my issue satisfactorily.
RP CS Stephen does the best job. He is the best!!
RedPocket Mobile is a telecommunications company that provides affordable wireless services in the United States. The company offers a range of prepaid mobile plans that cater to budget-conscious consumers seeking flexibility without long-term contracts. RedPocket Mobile operates on major networks, ensuring reliable coverage and service for its users. Targeting individuals and families looking for cost-effective mobile solutions, RedPocket Mobile emphasizes simplicity and transparency in its offerings. Customers can choose from various plans that include unlimited talk and text, as well as data options tailored to their usage needs. By leveraging competitive pricing and a straightforward approach, the company aims to serve a diverse clientele seeking value in mobile telecommunications.
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