Restaurant Supply Group is a comprehensive online platform dedicated to providing a wide range of restaurant equipment and supplies. The company specializes in offering various products essential for the food service industry, including kitchen appliances, utensils, furniture, and disposable supplies. With an extensive inventory, Restaurant Supply Group aims to meet the diverse needs of restaurants, catering services, and food trucks, ensuring they have access to high-quality items at competitive prices. The company primarily serves restaurant owners, chefs, and food service professionals looking to equip their businesses efficiently. By focusing on customer satisfaction and product availability, Restaurant Supply Group facilitates a seamless purchasing experience for its clientele. Their user-friendly website, www.restaurantsupplygroup.com, provides detailed product descriptions and easy navigation, allowing customers to find the necessary supplies to enhance their operations.
Restaurant Supply Group receives high praise for its stellar customer service and fast delivery, with many reviewers highlighting the efficiency and helpfulness of the staff. Customers appreciate the quick response times and the quality of the products, often noting their satisfaction with both the service and the food offered.
However, some negative feedback emerges regarding shipping practices, with complaints about unexpected fees that feel misleading, such as additional charges for delivery. A few reviewers express frustration over slow response times in recent interactions, indicating a decline in service quality. Despite these concerns, the majority of customers report positive experiences and recommend the company for its reliable service. Overall, the sentiment is largely favorable, reflecting a strong reputation in the industry.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 184 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2023.
| Month | Average | Reviews |
|---|---|---|
| Apr 22 | 4.0 | 1 |
| May 22 | — | 0 |
| Jun 22 | — | 0 |
| Jul 22 | — | 0 |
| Aug 22 | — | 0 |
| Sep 22 | — | 0 |
| Oct 22 | — | 0 |
| Nov 22 | — | 0 |
| Dec 22 | — | 0 |
| Jan 23 | — | 0 |
| Feb 23 | — | 0 |
| Mar 23 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 184 most recent reviews.
“When purchasing a fridge, we had a couple of specific requests”
“I am sure you’ll see them write some weird response on here”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 184 |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 217 |
Bottom line: Restaurant Supply Group is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 4.4).
184 reviews of Restaurant Supply Group. Filter by what matters to you.
Over a year ago
I am a supervisor. And I am really hardworking
Over a year ago
service is excellent,and food is so good.
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When purchasing a fridge, we had a couple of specific requests. Trey from customer service was able to answer our questions quickly, accurately, and thoroughly, and was patient and helpful even as we modified our order several times.
Very outstanding experience
I am a supervisor. And I am really hardworking
service is excellent,and food is so good.
Great service Can recommend
Great service!
I loved the local style and the food they cook is amazing. I will come here again.
Do not believe the part about free shipping. They will call you the next day after you purchase and tell you it’s an additional $50 to take it off the truck. Bait and switch
Great food at a great price! Love the fish plates as well as salads. Love this place.
I have been using this service for many previous years and I was almost satisfied with it, but now its reaction time is not good experts who answer to me within 2-3 days, which disturbs me a lot. But this is an amazing service if their response time is better than I would otherwise use this service.
Fraudulent run run run! We have submitted a ticket to the better business bureau as well. They don’t have a real phone line (we called it several times, left voicemails, it didn’t even ring just went to voicemail). You order items they claim are in stock and never ship them (we waited 8-10 days and they charge crazy shipping prices), and then if they do claim to send an order, they “refund” and cancel most your items (without adjusting down the shipping fee of course) so your paying some crazy price for a few bottles. Sigh a nightmare. We have worked with so many vendors and never had one be so shady and unprofessional and fraudulent. We know a lot of businesses that need their type of supplies and we were about to tell them all to use them. Because it “looks” like a good company. We have done 3 orders and all turned out shady or fraudulent or never sent or never properly refunded. But we have sent a mass email to all of the businesses we know warning of the fraud of this company. So sad to see how people run things and try to make a buck. I am sure you’ll see them write some weird response on here. But trust us they are fraudulent, typically bait and switch type of thing you’d see from a used car salesman!
Good experience, They are Trustworthy and fast customer service
I’m pleased with their services "Restaurant Supply Group"
Not Good! Very worsen service...........
Trustworthy and fast customer service. Fast shipping process and online payment was an easiest method. Well done.
Delivery services were quick and efficient. Truly fantastic job!
Wow, received product 3 days after ordering, impressive and very pleased with my purchase. Thank you and yes I would order from this Company again
I got my dishwasher apron quick and is exactly what I am looking for
Prompt shipping and good quality merchandise. Will be shopping again.
Restaurant Supply Group is a comprehensive online platform dedicated to providing a wide range of restaurant equipment and supplies. The company specializes in offering various products essential for the food service industry, including kitchen appliances, utensils, furniture, and disposable supplies. With an extensive inventory, Restaurant Supply Group aims to meet the diverse needs of restaurants, catering services, and food trucks, ensuring they have access to high-quality items at competitive prices. The company primarily serves restaurant owners, chefs, and food service professionals looking to equip their businesses efficiently. By focusing on customer satisfaction and product availability, Restaurant Supply Group facilitates a seamless purchasing experience for its clientele. Their user-friendly website, www.restaurantsupplygroup.com, provides detailed product descriptions and easy navigation, allowing customers to find the necessary supplies to enhance their operations.
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