Question 1

What is Reverb and what services do you offer?

Accepted Answer

Reverb is an online marketplace specializing in musical instruments and gear. We connect buyers and sellers of new, used, and vintage musical equipment including guitars, drums, keyboards, recording equipment, and more.

Question 2

How do I create an account and start buying or selling?

Accepted Answer

You can create a free account on our website or mobile app by providing basic information. Once registered, you can immediately start browsing and purchasing items, or set up a seller profile to list your own musical gear.

Question 3

What are your customer service hours?

Accepted Answer

Our customer support team is available Monday through Friday from 9 AM to 6 PM EST. You can reach us via email, phone, or through the help center on our website for assistance with orders, technical issues, or account questions.

Question 4

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Reverb Payments. All transactions are processed securely through our encrypted payment system.

Question 5

What is your return and refund policy?

Accepted Answer

Returns are handled between buyers and sellers, with most sellers offering a return window specified in their listings. If an item arrives significantly different from its description, our Reverb Protection policy may cover the return shipping and refund process.

Question 6

How much does it cost to sell on Reverb?

Accepted Answer

Listing items on Reverb is free. We charge a selling fee of 5% of the total sale price (including shipping) when your item sells, plus payment processing fees of around 2.9% + $0.30 per transaction.

Question 7

How does shipping work for purchases?

Accepted Answer

Shipping is handled by individual sellers and costs vary by item size, weight, and destination. Shipping costs and estimated delivery times are clearly displayed before you complete your purchase.

Question 8

Do you authenticate items or verify seller credibility?

Accepted Answer

While we don't authenticate every item, we have seller verification systems and buyer protection policies in place. We encourage buyers to review seller ratings, read item descriptions carefully, and use our messaging system to ask questions before purchasing.

Question 9

Can I negotiate prices with sellers?

Accepted Answer

Yes, you can make offers on most listings through our 'Make an Offer' feature. Sellers can accept, decline, or counter your offer, making it easy to negotiate a fair price for both parties.

Company	Overall	Legit	Trend	Reviews
ReverbThis company	—	67 out of 100	—	0
Muziker	5.0 out of 5 (good)	100 out of 100	—	25
Sports Integrity	4.7 out of 5 (good)	100 out of 100	−3%	551
Hobby Recreation Products	4.4 out of 5 (good)	100 out of 100	—	272
Milspec Retail	4.8 out of 5 (good)	100 out of 100	—	25

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Reverb FAQ

What is Reverb and what services do you offer?

How do I create an account and start buying or selling?

What are your customer service hours?

What payment methods do you accept?

What is your return and refund policy?

How much does it cost to sell on Reverb?

How does shipping work for purchases?

Do you authenticate items or verify seller credibility?

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Can I negotiate prices with sellers?

About Reverb

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