great customer service
quick delivery, good interactive customer service via whatsapp, return was processed instantly!

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Ride LEV enjoys an overwhelmingly positive reputation among its customers, with many praising the excellent service and fast delivery. Reviewers frequently highlight the company's great communication and competitive pricing, particularly for electric bikes and scooters.
Customers appreciate the attention to detail, such as pre-assembly of bikes, which alleviates concerns for those unfamiliar with assembly. However, there are a couple of critical reviews mentioning issues with the durability of scooters, with one customer expressing disappointment over a scooter that failed after just two months. Despite this, the majority of feedback reflects satisfaction with the overall experience, making Ride LEV a highly recommended choice for electric vehicles. Overall, the sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 141 | 100% | -1.6 | ● Low |
Monthly average rating from reviews written by people · latest review May 2023.
| Month | Average | Reviews |
|---|---|---|
| Jun 22 | 5.0 | 10 |
| Jul 22 | 5.0 | 8 |
| Aug 22 | 5.0 | 4 |
| Sep 22 | 5.0 | 2 |
| Oct 22 | 5.0 | 5 |
| Nov 22 | 5.0 | 8 |
| Dec 22 | 5.0 | 6 |
| Jan 23 | 5.0 | 4 |
| Feb 23 | 5.0 | 2 |
| Mar 23 | 3.0 | 2 |
| Apr 23 | 5.0 | 2 |
| May 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 141 most recent reviews.
“Great service”
141 reviews of Ride LEV. Filter by what matters to you.
quick delivery, good interactive customer service via whatsapp, return was processed instantly!
Not a person to leave reviews but this company does deserve one i ordered my daughter a scooter for her birthday it ended up going out of stock but he tried his best to try and get me it unfortunately he couldn’t and refunded me straight away but he was very reassuring and helpful
Brilliant service. Constant communication. Would definitely use again. Chris could not have been more attentive, helpful and reassuring. Excellent customer service
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Great scooter, friendly staff, will buy again
Quick service good quantity product happy customer
Great product very prompt delivery
Excellent first day delivery haven’t set it up yet as Christmas present but was assured I’d have access to customer services throughout
Prompt delivery and goods exactly as ordered. Thank you
All good, easy payment and good delivery time, thanks
Quick response (like a call within a few minutes) to tell me the colour I had ordered was out of stock. I agreed to take the alternate colour and the delvery came next day. Great service - great price, I would defintley use Ride LEV again.
I was attracted by the sale price of a Burro trailer. Delivery was so prompt (less than 24 hours) that I was out the first time! Sadly, the info about the trailer was limited; not just on Ride LEV website but anywhere on the internet. I had contacted the maker (ETC) by email and assured the trailer attached to the chainstay. When I assembled it and found it hitched to seatpost I had a rant. Ride LEV customer service was brilliant, even though itt was not their fault. Then I found the handle had cracked in transit. Again, not their fault but Ride LEV apologised and said I could try it out to see if I wanted a replacement or return and refund. Replacement was also prompt, as was the response to every email I sent. I'd feel very safe doing business with this company in the future!
After receiving an unfortunately faulty scooter, Ride LEV (not their fault) responded within 12 hours and dispatched a new one which arrived 48 hours later. They also gave me guidance on how to return the faulty unit to the manufacturer free of charge. Excellent customer service all round. Understanding, responsive and friendly. Many thanks.
Fantastic service and support from start to finish! I decided I wanted to change the colour of my shoes I ordered, right before they were due to be dispatched.. Chris rang very shortly after I made my request online, to confirm what I wanted to change, he immediately got in touch with the depo and relayed my message to them, confirmed with me that he had changed my order, and a couple of days later my shoes turned up. The level of support and communication from them was brilliant. Highly recommend, will happily purchase from them again.
I’ve been cycling for years and we know how difficult sizing items can be. Well I made a mistake in ordering a pair of shoes, I rang them up to explain and they couldn’t help enough the customer service was second to none. I was unbelievably impressed,can’t recommend them highly enough
Awsome people was a pleasure
CrowdTrust is a reputable review platform designed to help businesses enhance their online credibility through customer feedback. By enabling companies to collect and display reviews, the platform assists in building trust with potential customers and improving overall brand reputation. Targeting a wide range of industries, CrowdTrust serves businesses of all sizes looking to strengthen their online presence and engage with their audience. With a focus on delivering a straightforward user experience, the platform streamlines the review process, allowing customers to share their experiences seamlessly. This service not only benefits businesses by showcasing authentic customer opinions but also aids consumers in making informed purchasing decisions based on genuine feedback.
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