I recently ordered accessories for my…
I recently ordered accessories for my Tern bike.. I got amazing service from ridelev.. Fast.. reliable and above all the check-in call after the product delivery was amazing

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Ride LEV enjoys an overwhelmingly positive reputation among its customers, with many praising the excellent service and fast delivery. Reviewers frequently highlight the company's great communication and competitive pricing, particularly for electric bikes and scooters.
Customers appreciate the attention to detail, such as pre-assembly of bikes, which alleviates concerns for those unfamiliar with assembly. However, there are a couple of critical reviews mentioning issues with the durability of scooters, with one customer expressing disappointment over a scooter that failed after just two months. Despite this, the majority of feedback reflects satisfaction with the overall experience, making Ride LEV a highly recommended choice for electric vehicles. Overall, the sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 141 | 100% | -1.6 | ● Low |
Monthly average rating from reviews written by people · latest review May 2023.
| Month | Average | Reviews |
|---|---|---|
| Jun 22 | 5.0 | 10 |
| Jul 22 | 5.0 | 8 |
| Aug 22 | 5.0 | 4 |
| Sep 22 | 5.0 | 2 |
| Oct 22 | 5.0 | 5 |
| Nov 22 | 5.0 | 8 |
| Dec 22 | 5.0 | 6 |
| Jan 23 | 5.0 | 4 |
| Feb 23 | 5.0 | 2 |
| Mar 23 | 3.0 | 2 |
| Apr 23 | 5.0 | 2 |
| May 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 141 most recent reviews.
“Great service”
141 reviews of Ride LEV. Filter by what matters to you.
I recently ordered accessories for my Tern bike.. I got amazing service from ridelev.. Fast.. reliable and above all the check-in call after the product delivery was amazing
I have no complaint about the customer service from this company but as for their courier service it is atrocious would not recommend unless you live close enough to collect
Picked up a 2021 KTM Macina Sprint from RideLEV, and I absolutely love it. I’m 26 and had multiple knee operations which limited me to short flat rides. This bike has enabled me to ride further, and not avoid hills! Fantastic advice, service and kept me in the loop while being built etc. If you want to get yourself an Ebike don’t hesitate! Thank you so much Ed and the team!
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I couldn’t be more impressed by the customer service I received from Ride LEV. The team remembered the item I was looking for and called me as soon as it came into stock. There were some challenges with the delivery (down to the courier) and the team went above and beyond to make sure I had my item as promised. Exemplary.
Great company great product and the seller stays in touch until you receive your order cheers Ed
Moved mountains to help locate our various requested products, which we couldn’t find anywhere in the UK. Ed was fantastic. Ultra responsive. And on WhatsApp, perfect! No hesitation in recommending, I will be buying all my bike gear here in future.
I ordered a market basket but there was a problem with the supplies Ed from Ride LEV notified me of this money back or wait I opted to wait It has now arrived and is a very good Basket well worth the wait Many Thanks
The team and service at Ride LEV is top notch. Always updated on the delivery date and I received an amazing bike at an amazing price. They also included a tech support to build my bike at home. Would thoroughly recommend and use again.
Great communication and service throughout the delivery process
Great service and communication. I ordered the Tern Market Basket and Hold 'Em basket for my Tern Vektron and was kept up to date with when the stock would arrive by a phone call and follow us WhatsApp messages which was great! My items arrived well packaged in a good strong box. Really friendly team and I would recommend Ride LEV and would definitely use them again.
Really helpful and always get back to u when something is wrong or need to swap defo shop here again for sure
I got my bike from Ride LEV through a cycle scheme. From start to finish, the buying process was smooth and easy and I was kept well informed throughout. My bike developed a fault a couple of weeks after I got it and Ed went above and beyond to get it replaced with no fuss, and then set up and delivered the same week. Absolutely brilliant service from a company that really cares about customer experience.
I am very impressed with RideLEV, I ordered on line and the light that I had ordered was out of stock, they then discovered that it had been discontinued and on discussing my needs sent me a link for an alternative headlight, I wasn't sure about the new alternative until it arrived, it's brilliant, probably better than what I originally wanted! It makes me think that they only stock good quality products! RideLEV also ensured it was delivered quickly as it was for my hubby's birthday. Great communication throughout, 5 stars customer service and 5 star product. I 100% recommend!
Great service did all they said they would highly appreciate 👍👍👍
CrowdTrust is a reputable review platform designed to help businesses enhance their online credibility through customer feedback. By enabling companies to collect and display reviews, the platform assists in building trust with potential customers and improving overall brand reputation. Targeting a wide range of industries, CrowdTrust serves businesses of all sizes looking to strengthen their online presence and engage with their audience. With a focus on delivering a straightforward user experience, the platform streamlines the review process, allowing customers to share their experiences seamlessly. This service not only benefits businesses by showcasing authentic customer opinions but also aids consumers in making informed purchasing decisions based on genuine feedback.
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