Shit
Shit. Did not get a confirmation email. Any details to access my account. Just an email asking for me to review them a few days after paying.

ROCK Insurance Group is an insurance technology provider specializing in travel insurance solutions. The company offers a comprehensive range of services, including strategic advice, marketing intelligence, product design, pricing strategy, underwriting, and claims handling. By leveraging its expertise, ROCK Insurance Group enables brands to effectively enter and succeed in the travel insurance market. Targeting businesses looking to enhance their insurance offerings, ROCK Insurance Group provides an end-to-end customer experience through a versatile platform. The company serves a diverse clientele, including established brands and startups, by offering both rapid market entry solutions and customized insurance propositions. With a focus on compliance, training, and data analysis, ROCK Insurance Group supports its clients in building robust travel insurance products that meet consumer demands.
ROCK Insurance Group receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent customer service, with specific agents like Londiwe and Malusi receiving commendations for their patience and helpfulness.
Consumers appreciate the good value for the price of the insurance, noting that the coverage is competitive. However, a significant number of negative reviews express frustration with communication issues, such as not receiving confirmation emails or documents after payment. Some customers report feeling misled and describe their experiences as horrendous, particularly regarding claims processing and customer support. While many find the service satisfactory, the complaints about poor communication and unresponsive support tarnish the overall impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 59 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.6 | 33 |
| Mar 25 | 3.3 | 7 |
| Apr 25 | — | 0 |
| May 25 | 2.5 | 4 |
| Jun 25 | 3.7 | 3 |
| Jul 25 | 2.6 | 5 |
| Aug 25 | 3.7 | 6 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 59 most recent reviews.
“Very easy to book, Staff friendly and efficient”
“I had a terrible experience with my Tesco Travel Insurance, managed by ROCK Insurance”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.9 out of 5 (good) | 3.3 out of 5 (fair) | −27% | 59 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 |
Bottom line: ROCK Insurance Group is #5 of 5 on overall rating in this group. On booking, JustCover Travel Insurance scores higher (4.3 vs 3.3).
59 reviews of ROCK Insurance Group. Filter by what matters to you.
Shit. Did not get a confirmation email. Any details to access my account. Just an email asking for me to review them a few days after paying.
Booked travel insurance through jet2. Unfortunately while on holiday I had a bladder infection and had to go to the doctors this turned into a kidney infection where I was in hospital. This was in August. Now in March stil no further with claim after paying a further £99 excess as the travel insurance claims staff are telling me they need a medical record to go through with the claim but are not telling me what is needed therefore I cannot get the medical records. Which I will add are irrelevant as there are no medical conditions as having a uti is complete bad luck so no need for medical record!!! Very stressful as worried of booking another holiday due to unpaid bill! Wish I never took travel insurance with them as it has been nothing but hassle and every phone call is stressful and they take months to respond to email.
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It was very easy to sort my insurance there wasn't any problems where I was stuck with where to go
I was not able to make a claim, this was because while talking to a staff member on the phone, after around an hour of taking my information and asking questions the call went dead, fair enough issues happen, however the staff member had enough info to continue the claim, or at the very least contact me back to finalise. this did not happen, this shows a very poor employee (or terrible direction from the company). I then tired to make the claim again and could not do so via email as the company said they do not have an email function for claims!!, this is not acceptable for a modern company, an email option is the basics and the company should be ashamed. I requested call backs that did not happen and am now out of pocket. this is a very very bad example of a company claiming to provide a service that they cannot provide, plus they have staff who cannot work out that if a call goes dead, they still have enough info to process the claim.
Easy to use , great cover .
Good price, easy and quick to get quote and then get insured.
I was contacted by rock insurance on the email still refusing to delete my data or remove my details. Further to my details from the booking I made for a holiday with jet2, and received insurance with them, that has already expired back in 2023, and they are still refusing to delete my information. My online account is on the jet2 platform. They keep sending me to Rock Insurance, who are saying it`s not their problem but jet2. I have been back and forth between the 2 companies, and neither is willing to help, keeping my personal data without my approval. Please don`t trust them! Yvonne said on the review site in reply to my bad review that she will do her best to delete my data, but I just received an email from their company Alejandra who is saying again she won't remove any of my details. So, please don't let yourself fooled by the lies.
Quick and easy
No problems nice and easy
This was booked by my dad for our holiday in July very pleased with the price for my family
Very good price
This review is based upon Rock's handling of an insurance claim. On my last holiday our had the misfortune to have our transfer from the airport to hotel delayed by a rock slide on the main road to the resort. We had to spend the night in temporary accommodation, a sports hall, set up by the French Red Cross. On our return to the UK I contacted the claims line and spoke to a friendly and knowledgeable member of Rock's staff. I explained what had happened and she guided me through the process of what I need to do. She also raised the claim on their system and sent me a link to submit the documents from the travel company confirming what had happened. Within a few days of submitting the document I received an offer, which I was happy with and the money was in my bank account shortly after.
As a customer, the overall experience to buy the cover was frictionless with intuitive tool tips to make the process seamless. Luckily we didn’t encounter a situation where we had to make a claim, so unable to comment on that side of claim experience. However expect it to be decent as well. All in all good cover to opt in at a relatively decent price.
Prices were competitive for our travel insurance - we had to declare some medical conditions and they covered them at a reasonable price.
Very simple to navigate the website and features/standards of cover. A great price, thank you!
Easy application form and quote available in seconds.
ROCK Insurance Group is an insurance technology provider specializing in travel insurance solutions. The company offers a comprehensive range of services, including strategic advice, marketing intelligence, product design, pricing strategy, underwriting, and claims handling. By leveraging its expertise, ROCK Insurance Group enables brands to effectively enter and succeed in the travel insurance market. Targeting businesses looking to enhance their insurance offerings, ROCK Insurance Group provides an end-to-end customer experience through a versatile platform. The company serves a diverse clientele, including established brands and startups, by offering both rapid market entry solutions and customized insurance propositions. With a focus on compliance, training, and data analysis, ROCK Insurance Group supports its clients in building robust travel insurance products that meet consumer demands.
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