It was easy to renew
It was easy to renew

ROCK Insurance Group is an insurance technology provider specializing in travel insurance solutions. The company offers a comprehensive range of services, including strategic advice, marketing intelligence, product design, pricing strategy, underwriting, and claims handling. By leveraging its expertise, ROCK Insurance Group enables brands to effectively enter and succeed in the travel insurance market. Targeting businesses looking to enhance their insurance offerings, ROCK Insurance Group provides an end-to-end customer experience through a versatile platform. The company serves a diverse clientele, including established brands and startups, by offering both rapid market entry solutions and customized insurance propositions. With a focus on compliance, training, and data analysis, ROCK Insurance Group supports its clients in building robust travel insurance products that meet consumer demands.
ROCK Insurance Group receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent customer service, with specific agents like Londiwe and Malusi receiving commendations for their patience and helpfulness.
Consumers appreciate the good value for the price of the insurance, noting that the coverage is competitive. However, a significant number of negative reviews express frustration with communication issues, such as not receiving confirmation emails or documents after payment. Some customers report feeling misled and describe their experiences as horrendous, particularly regarding claims processing and customer support. While many find the service satisfactory, the complaints about poor communication and unresponsive support tarnish the overall impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 59 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.6 | 33 |
| Mar 25 | 3.3 | 7 |
| Apr 25 | — | 0 |
| May 25 | 2.5 | 4 |
| Jun 25 | 3.7 | 3 |
| Jul 25 | 2.6 | 5 |
| Aug 25 | 3.7 | 6 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 59 most recent reviews.
“Very easy to book, Staff friendly and efficient”
“I had a terrible experience with my Tesco Travel Insurance, managed by ROCK Insurance”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.9 out of 5 (good) | 3.3 out of 5 (fair) | −27% | 59 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 |
Bottom line: ROCK Insurance Group is #5 of 5 on overall rating in this group. On booking, JustCover Travel Insurance scores higher (4.3 vs 3.3).
59 reviews of ROCK Insurance Group. Filter by what matters to you.
It was easy to renew
I had to use this companies insurance services recently Rock where absolutely fantastic acknowledging and accepting my claim within 24 hours
A very easy and quick website clear and precise on what was needed by them to get a quote up together can't fault them
Have used Rock for Tvl insurance for the past few years. Two weeks ago I called to renew my annual cover and wanted to add the americas to this years cover. No changes to any health related issues apart from quitting vaping 6mths ago. The quote I received was 220% more than last year. I was told they have put up their premiums - by what percentage I asked - I don’t know I was told! Seemed ridiculous.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Sorting out our medical travel cover was so easy. I was putting off doing this because my experience is it takes too long to do, but the process with Rock was fast, simple and easy. I had no cause to make a claim so cannot comment on this.
Travel insurance cover seems fair. I requested a hard copy of the pilicy and received a quick, polite email to say being actioned and when to expect it - received within estimated time, so great
never again. And, as I said before. If you don't provide insurance for the country, don't sell it. If you sold it, the fault is with you company.
Very good and easy to understand 👌
Is was quick and easy to get it
The gentleman I spoke to on the telephone was very patient with me as I'm not very good trying to do things on my mobile phone
Great value
Dealt with mid term adjustment quickly and clearly - and was pleasantly surprised by the price!
Booking was easy and instructions were clear. I haven’t travelled yet so don’t know how effective the Rock insurance can be but I’m hopeful.
G8 communication
Finding the right policy and applying for it was very easy and straightforward
ROCK Insurance Group is an insurance technology provider specializing in travel insurance solutions. The company offers a comprehensive range of services, including strategic advice, marketing intelligence, product design, pricing strategy, underwriting, and claims handling. By leveraging its expertise, ROCK Insurance Group enables brands to effectively enter and succeed in the travel insurance market. Targeting businesses looking to enhance their insurance offerings, ROCK Insurance Group provides an end-to-end customer experience through a versatile platform. The company serves a diverse clientele, including established brands and startups, by offering both rapid market entry solutions and customized insurance propositions. With a focus on compliance, training, and data analysis, ROCK Insurance Group supports its clients in building robust travel insurance products that meet consumer demands.
This profile hasn't been claimed by the business owner.