Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.4	1,034	100%	-1.2	● Low

3.4 / 5 overall

1,034 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Dec 2025.

Last 3 months: 1.9▼ 1.2
12-month avg: 3.3
All-time: 3.4
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Booking	Trend	Reviews
Routes Car RentalThis company	3.4 out of 5 (fair)	100 out of 100	3.5 out of 5 (good)	2.4 out of 5 (poor)	2.2 out of 5 (poor)	−22%	1,034
GO Rentals New Zealand	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.4 out of 5 (good)	4.5 out of 5 (good)	—	1,000
Lava Car Rental	4.6 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	4.6 out of 5 (good)	4.6 out of 5 (good)	—	1,000
Wiber Rent a Car	4.6 out of 5 (good)	67 out of 100	4.8 out of 5 (good)	4.8 out of 5 (good)	3.8 out of 5 (good)	—	998
Snap Rentals	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.5 out of 5 (good)	4.5 out of 5 (good)	—	997

Bottom line: Routes Car Rental is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 2.4).

Reviews

1,000 reviews of Routes Car Rental. Filter by what matters to you.

3.4ⓘ

Customer reviews (1,034)

12 reviews in the last 12 months

Write a review

Nirav Machhi

1 review

May 13, 2025

Excellent car service

Excellent car service! Outstanding support from representatives Jassdeep, Harman, and Sid. Always a pleasure to see them—truly exceptional service!

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A Phillips

1 review

May 13, 2025

Manipulative Upselling and Hidden…

Manipulative Upselling and Hidden Charges During a Family Tragedy We booked a Kia Seltos (SUV with AWD) for $109.24 via Trip.com/ Skyscanner, with insurance included. When we arrived at Routes Car Rental in Denver, we were grieving the loss of a close family member the night before and shared this with the representative, Kalki. She told us the car didn’t have AWD (false) and wasn’t an SUV (also false). She convinced us to pay $108 more for an “upgrade” and had us sign a new contract with Routes directly, instead of using our original Trip.com reservation. She never told us we were buying extra insurance—she just asked us to initial the contract, and we were never sent a copy. Later, we realized we were charged nearly $500. Before we left, Kalki asked us to leave her a 5-star review immediately, while still at the counter. Later we learned reviews couldn’t be edited, which made her behavior feel even more manipulative. Trip.com warns rental companies not to upsell or pressure customers into extra insurance, but that’s exactly what happened. The timing and tactics felt exploitative, especially during our time of grief. We will never rent from Routes again.

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JANIE

1 review

May 12, 2025

Easy to book online

We only booked our vehicle online through Routes website. Seemed easy to navigate & understand. We’re getting into YYC - Calgary a bit late 9:00pm so hoping we don’t have to wait too long for the shuttle…

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Routes Car Rental FAQ

Quick answers to the questions people ask most.

What are your business hours?

Our business hours vary by location and may include extended hours for customer convenience. Please contact your specific Routes Car Rental location directly for current operating hours. Many locations offer after-hours vehicle return options.

How can I contact Routes Car Rental?

You can contact us through our website, by phone, or by visiting any of our rental locations. Contact information for specific locations can be found on our website. Our customer service team is available to assist with reservations and inquiries.

What do I need to rent a car?

You'll typically need a valid driver's license, a credit card in your name, and to meet minimum age requirements. Additional documentation may be required depending on your location and rental terms. We recommend checking specific requirements when making your reservation.

Can I return my rental car to a different location?

Many Routes Car Rental locations offer one-way rentals, allowing you to return your vehicle to a different location. Additional fees may apply for one-way rentals. Please confirm availability and any associated charges when making your reservation.

All 12 questions →

What types of vehicles do you offer?

Routes Car Rental typically offers a variety of vehicle categories including economy, compact, mid-size, full-size, and specialty vehicles. Vehicle availability varies by location and season. We recommend booking in advance to ensure your preferred vehicle type is available.

What is your cancellation policy?

Cancellation policies may vary depending on your reservation type and timing. Many reservations can be cancelled without penalty if done within a specified timeframe. Please review the specific terms of your reservation or contact us directly for details about your booking.

Do you offer insurance coverage?

Routes Car Rental typically offers various insurance and protection options for your rental vehicle. Coverage options may include collision damage waiver, liability protection, and personal effects coverage. Please discuss available options with our staff when picking up your vehicle.

Month	Average	Reviews
Jan 25	3.4	118
Feb 25	3.1	63
Mar 25	2.9	80
Apr 25	3.9	108
May 25	3.6	76
Jun 25	3.3	66
Jul 25	3.0	54
Aug 25	—	0
Sep 25	—	0
Oct 25	3.3	4
Nov 25	1.6	20
Dec 25	1.0	1

Routes Car Rental reviews & trust report

Routes Car Rental has a mixed customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 285 positive reviews

Top complaintsof 202 negative reviews

How it compares

Reviews

Customer reviews (1,034)

Excellent car service

Manipulative Upselling and Hidden…

Easy to book online

Routes Car Rental FAQ

What are your business hours?

How can I contact Routes Car Rental?

What do I need to rent a car?

Can I return my rental car to a different location?

What types of vehicles do you offer?

What is your cancellation policy?

Do you offer insurance coverage?

Alternatives to Routes Car Rental

GO Rentals New Zealand

Lava Car Rental

Wiber Rent a Car

Snap Rentals

JUCY Rentals

Evolution Travel

The CrowdTrust Experience⭐

Day was absolutely great!

Routes is Bunch of scamers stay away

Deceptive sales tactics

Best experience ever with this company…

Day was extremely personable and…

An absolute scam

Unreturned Deposit

King did an amazing job with helping us…

booked the car online and when I got…

caution non remboursée

Jovona was very nice and professional

Originally

Disappointed

Service was so very very very bad. Very disappointing.

Service was good

Jessica was very pleasant

I rented a car from Routes in San Juan

What is your fuel policy?

Is there a minimum age requirement to rent a car?

Can I add additional drivers to my rental?

What happens if I return my car late?

Do you provide roadside assistance?

About Routes Car Rental

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