Routes Car Rental is a car rental service providing customers with convenient vehicle options in key locations, including Toronto, Calgary, Orlando, Chicago, Denver, and Atlanta. The company specializes in hassle-free car rentals, catering to both leisure travelers and business professionals seeking reliable transportation solutions. With a focus on flexibility, Routes offers various pick-up options, including airport rentals, allowing customers to easily access their vehicles upon arrival. The company's user-friendly platform facilitates straightforward booking, ensuring that clients can reserve their preferred car quickly and efficiently. Routes Car Rental aims to meet the needs of individuals and families looking for cost-effective and convenient car rental services.
Routes Car Rental receives a mixed response from customers, with many praising the service while others express significant dissatisfaction. Reviewers highlight the great service provided by staff like Keosha, who is noted for professionalism and knowledge.
However, a substantial number of complaints focus on hidden fees and misleading rental conditions, leading many to feel scammed. Customers report unexpected charges and a lack of clarity regarding insurance and rental agreements, which detracts from the overall experience. Additionally, the shuttle service and wait times are criticized, with some stating that it took longer to get their rental than their flight. While some appreciate the competitive pricing, the negative experiences regarding customer service and transparency overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,034 | 100% | -1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.4 | 118 |
| Feb 25 | 3.1 | 63 |
| Mar 25 | 2.9 | 80 |
| Apr 25 | 3.9 | 108 |
| May 25 | 3.6 | 76 |
| Jun 25 | 3.3 | 66 |
| Jul 25 | 3.0 | 54 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 3.3 | 4 |
| Nov 25 | 1.6 | 20 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I truly appreciated the great service provided by Octavia”
“I explained that my reservation included all fees and taxes, but the attendant refused to release the car unless I pa...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.4 out of 5 (poor) | 2.2 out of 5 (poor) | −22% | 1,034 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 997 |
Bottom line: Routes Car Rental is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 2.4).
1,000 reviews of Routes Car Rental. Filter by what matters to you.
Easy to book. Convenient for myself that they accept Amex. Nice clean car, & lots of options. Open late & still was able to pick up a very last minute reservation. No issues. Will definitely book with Routes again.
Quick, easy and user friendly to navigate. Competitive prices.
I was very easy to do reservation. I am sure that your custemer service at the calgary airport will be as satisfactory as doing the reservation on Line.
Sid was helpful
Quick answers to the questions people ask most.
Our business hours vary by location and may include extended hours for customer convenience. Please contact your specific Routes Car Rental location directly for current operating hours. Many locations offer after-hours vehicle return options.
You can contact us through our website, by phone, or by visiting any of our rental locations. Contact information for specific locations can be found on our website. Our customer service team is available to assist with reservations and inquiries.
You'll typically need a valid driver's license, a credit card in your name, and to meet minimum age requirements. Additional documentation may be required depending on your location and rental terms. We recommend checking specific requirements when making your reservation.
Many Routes Car Rental locations offer one-way rentals, allowing you to return your vehicle to a different location. Additional fees may apply for one-way rentals. Please confirm availability and any associated charges when making your reservation.
Routes Car Rental typically offers a variety of vehicle categories including economy, compact, mid-size, full-size, and specialty vehicles. Vehicle availability varies by location and season. We recommend booking in advance to ensure your preferred vehicle type is available.
Cancellation policies may vary depending on your reservation type and timing. Many reservations can be cancelled without penalty if done within a specified timeframe. Please review the specific terms of your reservation or contact us directly for details about your booking.
Routes Car Rental typically offers various insurance and protection options for your rental vehicle. Coverage options may include collision damage waiver, liability protection, and personal effects coverage. Please discuss available options with our staff when picking up your vehicle.
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Polarized pattern: few middle ratings. 57% of recent reviews are 4–5★ and 40% are 1–2★.
I'm a Florida resident who found out I couldn't rent the vehicle that I picked out online because I'm a Florida resident with a Florida driver's license. Had it been clearer or disallowed during checkout that I wasn't allowed to rent a car, I wouldn't have wasted my time getting dropped off at Routes Orlando. EDIT: It was a $20 mistake because that's how much what I thought would be an awesome deal cost. If it's too good to be true, folks, it's usually because it is, and Routes teaches this lesson very well. Don't make the same mistake I made because they really stick to their policy, despite pleading with them for an exception for my $20 back.
I strongly urge travelers to avoid Routes Car Rental in San Juan, Puerto Rico. After returning my rental vehicle in good condition, I was blindsided with a $200 cleaning fee for a small amount of sand on the driver's side floor mat. This is a common and minor occurrence in a tropical, beach-adjacent location like Puerto Rico. The fee is entirely unreasonable, especially considering the photos they themselves provided clearly show the car was returned in good condition. Yet, in all written correspondence, they falsely described the vehicle as "extremely dirty." That is factually incorrect and incredibly misleading. In addition, I was forced to purchase additional insurance at the counter, even though I provided valid documentation proving that I already had rental coverage through my primary provider. They rejected it without cause and charged me anyway. The vehicle also had a tire leak, which required me to stop multiple times and refill it with air using my own funds. When I brought this to their attention, they denied it ever happened. Routes Car Rental dismissed all of my concerns, denied my refund request, and claimed none of my issues were valid despite photo evidence and documentation to the contrary. This company operates dishonestly, takes advantage of travelers, and hides behind deceptive practices. I am sharing this review to warn others and to encourage Routes to reconsider and refund the unjust charges applied to my rental.
Sid …. Was very patient and fast handling 3 people same time 👍
Awesome service by sid, very educated and knowledgeable person. Thank for your support at check in
Sid has been a great help in setting everything thing up. Cheers
It was easy and the price
Thank you so much to Preston for assisting me in finalizing my Car Rental through Routes Car Rental services. He was knowledgeable, professional, and provided great customer service. He aided in ensuring that I was able to complete the car rental even when I was not aware of all the rental requirements. Thank you.
Shuttle called 5 times and never showed Reserved a ford escape and got a nissan kix Had a rate of $40/day and ended up $60/day
On line booking had some problems, however overall it gave me what I needed
After 3 weeks car returned no deposit refunded. Unable to talk to anyone, their phones system give you few options but its a endless circle. I am reporting them to consumer protection. They charged in US dollars while being in Canada Montreal, charged extra for driving through other provinces WTF!!! This business needs to be shutdown ..... oh please don't reply to m i can contact costumer care. This is not how we do business in Canada Shame on you.
Most Routes Car Rental locations operate on a full-to-full fuel policy, meaning you receive the car with a full tank and should return it full. Alternative fuel options may be available at some locations. Fuel charges may apply if the vehicle is not returned with the agreed-upon fuel level.
The minimum age to rent a vehicle is typically 21 years old, though this may vary by location and vehicle type. Additional fees may apply for drivers under 25 years of age. Some specialty or luxury vehicles may have higher minimum age requirements.
Yes, additional drivers can typically be added to your rental agreement. All additional drivers must meet the same requirements as the primary renter and be present during vehicle pickup. Additional driver fees may apply depending on your rental terms.
Late return fees may apply if you return your vehicle after the agreed-upon return time. Grace periods and fee structures vary by location and rental agreement. We recommend contacting your rental location if you anticipate being late to discuss options and potential charges.
Routes Car Rental typically provides roadside assistance for mechanical issues with rental vehicles during your rental period. This may include services like towing, flat tire assistance, and lockout service. Contact information for roadside assistance is usually provided with your rental agreement.
Routes Car Rental is a car rental service providing customers with convenient vehicle options in key locations, including Toronto, Calgary, Orlando, Chicago, Denver, and Atlanta. The company specializes in hassle-free car rentals, catering to both leisure travelers and business professionals seeking reliable transportation solutions. With a focus on flexibility, Routes offers various pick-up options, including airport rentals, allowing customers to easily access their vehicles upon arrival. The company's user-friendly platform facilitates straightforward booking, ensuring that clients can reserve their preferred car quickly and efficiently. Routes Car Rental aims to meet the needs of individuals and families looking for cost-effective and convenient car rental services.
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