Routes Car Rental is a car rental service providing customers with convenient vehicle options in key locations, including Toronto, Calgary, Orlando, Chicago, Denver, and Atlanta. The company specializes in hassle-free car rentals, catering to both leisure travelers and business professionals seeking reliable transportation solutions. With a focus on flexibility, Routes offers various pick-up options, including airport rentals, allowing customers to easily access their vehicles upon arrival. The company's user-friendly platform facilitates straightforward booking, ensuring that clients can reserve their preferred car quickly and efficiently. Routes Car Rental aims to meet the needs of individuals and families looking for cost-effective and convenient car rental services.
Routes Car Rental receives a mixed response from customers, with many praising the service while others express significant dissatisfaction. Reviewers highlight the great service provided by staff like Keosha, who is noted for professionalism and knowledge.
However, a substantial number of complaints focus on hidden fees and misleading rental conditions, leading many to feel scammed. Customers report unexpected charges and a lack of clarity regarding insurance and rental agreements, which detracts from the overall experience. Additionally, the shuttle service and wait times are criticized, with some stating that it took longer to get their rental than their flight. While some appreciate the competitive pricing, the negative experiences regarding customer service and transparency overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,034 | 100% | -1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.4 | 118 |
| Feb 25 | 3.1 | 63 |
| Mar 25 | 2.9 | 80 |
| Apr 25 | 3.9 | 108 |
| May 25 | 3.6 | 76 |
| Jun 25 | 3.3 | 66 |
| Jul 25 | 3.0 | 54 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 3.3 | 4 |
| Nov 25 | 1.6 | 20 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I truly appreciated the great service provided by Octavia”
“I explained that my reservation included all fees and taxes, but the attendant refused to release the car unless I pa...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.4 out of 5 (poor) | 2.2 out of 5 (poor) | −22% | 1,034 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 997 |
Bottom line: Routes Car Rental is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 2.4).
1,000 reviews of Routes Car Rental. Filter by what matters to you.
They do not answer the phone upon arrival. No instructions provided except to call a number they never answer for where to meet at pickup. They only bring one shuttle so if it’s full you’ll have to wait for the next one. AVOID!!!
Jessica and the rest of the team orovided a great service.
J'ai loué une voiture par internet chez routes car rental, payé la location et lors de mon arrivée dans leurs bureaux de Montréal, ils m'ont alors obligé à prendre une assurance supplémentaire sous peine de ne pas me remettre la voiture alors que j'avais déja une assurance personnelle qui offrait une couverture complète pour le type de véhicule loué. La location m'a au final couté 4 fois le prix initial. NE RESERVEZ JAMAIS AVEC ROUTES CAR RENTAL, CE SONT DES VOLEURS
Quick answers to the questions people ask most.
Our business hours vary by location and may include extended hours for customer convenience. Please contact your specific Routes Car Rental location directly for current operating hours. Many locations offer after-hours vehicle return options.
You can contact us through our website, by phone, or by visiting any of our rental locations. Contact information for specific locations can be found on our website. Our customer service team is available to assist with reservations and inquiries.
You'll typically need a valid driver's license, a credit card in your name, and to meet minimum age requirements. Additional documentation may be required depending on your location and rental terms. We recommend checking specific requirements when making your reservation.
Many Routes Car Rental locations offer one-way rentals, allowing you to return your vehicle to a different location. Additional fees may apply for one-way rentals. Please confirm availability and any associated charges when making your reservation.
Routes Car Rental typically offers a variety of vehicle categories including economy, compact, mid-size, full-size, and specialty vehicles. Vehicle availability varies by location and season. We recommend booking in advance to ensure your preferred vehicle type is available.
Cancellation policies may vary depending on your reservation type and timing. Many reservations can be cancelled without penalty if done within a specified timeframe. Please review the specific terms of your reservation or contact us directly for details about your booking.
Routes Car Rental typically offers various insurance and protection options for your rental vehicle. Coverage options may include collision damage waiver, liability protection, and personal effects coverage. Please discuss available options with our staff when picking up your vehicle.
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Polarized pattern: few middle ratings. 57% of recent reviews are 4–5★ and 40% are 1–2★.
We came in and there was a super long line but that's normal with any rental place. We had kalki helping us and she did such an amazing job getting everything situated.
TLDR: High probability they will scam you and will not refund you. DO NOT USE THEM. I have been fighting for a refund of a double payment for 2 months so far. The price was too good to be true, but I reserved and paid for full insurance coverage through Priceline. When I arrived they said they did not accept insurance from RentalCover and I needed to cancel it and buy Routes insurance if I wanted it. What a miserable experience after travelling to deal with this treatment. I chose no insurance and decided to use my own. Routes said they were charging my Credit Card for the deposit which I believe is customary practice. The double charged me the same amount I pre-paid Priceline and an extra amount that did not make sense. When returning the car they assured me that billing would refund the amount charged to my credit card. I have been calling Routes and Priceline and opening cases with both and my Credit card company. Priceline keeps saying they will call me back in 5-10 business days but never do. What a stain on a good vacation. STAY AWAY is all I can say.
I had an extremely frustrating experience with Routes Car Rental that I feel compelled to share. From the moment I encountered an issue, I was met with nothing but rudeness and unprofessionalism—particularly from an employee named Harry. When I asked to speak with a manager, I was repeatedly told the manager was in a "meeting." I asked if someone could take my number so the manager could call me back, and Harry bluntly told me it wouldn’t matter. When I asked why, he flat-out said he wouldn’t let me speak to the manager—no explanation, just a flat refusal. I told him this was terrible customer service, and unfortunately, the interaction only got worse from there. I wasn’t even trying to get a full refund initially; I was simply hoping they’d work with me so I could still rent from them. But when it became clear they wouldn’t help, I said I would need a refund. Harry told me, without hesitation, that I would "never see that refund." Absolutely shocking. The interaction was rude, unhelpful, and completely dismissive. I even mentioned how I'd read the many negative reviews about this company, but wanted to give them the benefit of the doubt. Sadly, everything I read was confirmed in that one interaction. Avoid this company if you value basic respect and customer service. There are far better options out there.
Booked through Expedia, great convenient shuttle experience & with the rental company! Bob was very helpful as well.
Good, worthy of 4 star rating
If I could give no stars I would. The wait was very long. Wrong directions on where to go once we received our bags. The individual on the phone was rude. I definitely should've read the reviews prior to booking. I would never use this company again!
I had the worst car rental experience with this company. Despite the website clearly stating that the car would be delivered at the airport of Toronto, the actual pickup location was far away. After multiple calls, no shuttle was sent to pick me up, and I had to take a taxi at my own expense. The customer service was unresponsive and unhelpful throughout the entire process. Additionally, the insurance I purchased from the website where I booked the car was not accepted by the rental company. No one helped me resolve the issue, and I was forced to buy a second insurance. This company lacks transparency, professionalism, and basic customer support. I strongly do not recommend this company to anyone.
Great experience with Sid
Had a fantastic experience with Sid, he was smooth and very accommodating. Would recommend seeing him everytime. Shrey!
Sid took care of our car rentals. Great experience. Great service. Sid made things very smooth and easy for us. Really appreciate it!
I had a fantastic experience renting from Routes car rental. The car was reliable, the service was excellent, and I would definitely rent from them again. Highly recommend for anyone needing a hassle-free rental! And all the staff are so friendly especially Harman.
Most Routes Car Rental locations operate on a full-to-full fuel policy, meaning you receive the car with a full tank and should return it full. Alternative fuel options may be available at some locations. Fuel charges may apply if the vehicle is not returned with the agreed-upon fuel level.
The minimum age to rent a vehicle is typically 21 years old, though this may vary by location and vehicle type. Additional fees may apply for drivers under 25 years of age. Some specialty or luxury vehicles may have higher minimum age requirements.
Yes, additional drivers can typically be added to your rental agreement. All additional drivers must meet the same requirements as the primary renter and be present during vehicle pickup. Additional driver fees may apply depending on your rental terms.
Late return fees may apply if you return your vehicle after the agreed-upon return time. Grace periods and fee structures vary by location and rental agreement. We recommend contacting your rental location if you anticipate being late to discuss options and potential charges.
Routes Car Rental typically provides roadside assistance for mechanical issues with rental vehicles during your rental period. This may include services like towing, flat tire assistance, and lockout service. Contact information for roadside assistance is usually provided with your rental agreement.
Routes Car Rental is a car rental service providing customers with convenient vehicle options in key locations, including Toronto, Calgary, Orlando, Chicago, Denver, and Atlanta. The company specializes in hassle-free car rentals, catering to both leisure travelers and business professionals seeking reliable transportation solutions. With a focus on flexibility, Routes offers various pick-up options, including airport rentals, allowing customers to easily access their vehicles upon arrival. The company's user-friendly platform facilitates straightforward booking, ensuring that clients can reserve their preferred car quickly and efficiently. Routes Car Rental aims to meet the needs of individuals and families looking for cost-effective and convenient car rental services.
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