Routes Car Rental is a car rental service providing customers with convenient vehicle options in key locations, including Toronto, Calgary, Orlando, Chicago, Denver, and Atlanta. The company specializes in hassle-free car rentals, catering to both leisure travelers and business professionals seeking reliable transportation solutions. With a focus on flexibility, Routes offers various pick-up options, including airport rentals, allowing customers to easily access their vehicles upon arrival. The company's user-friendly platform facilitates straightforward booking, ensuring that clients can reserve their preferred car quickly and efficiently. Routes Car Rental aims to meet the needs of individuals and families looking for cost-effective and convenient car rental services.
Routes Car Rental receives a mixed response from customers, with many praising the service while others express significant dissatisfaction. Reviewers highlight the great service provided by staff like Keosha, who is noted for professionalism and knowledge.
However, a substantial number of complaints focus on hidden fees and misleading rental conditions, leading many to feel scammed. Customers report unexpected charges and a lack of clarity regarding insurance and rental agreements, which detracts from the overall experience. Additionally, the shuttle service and wait times are criticized, with some stating that it took longer to get their rental than their flight. While some appreciate the competitive pricing, the negative experiences regarding customer service and transparency overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,034 | 100% | -1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.4 | 118 |
| Feb 25 | 3.1 | 63 |
| Mar 25 | 2.9 | 80 |
| Apr 25 | 3.9 | 108 |
| May 25 | 3.6 | 76 |
| Jun 25 | 3.3 | 66 |
| Jul 25 | 3.0 | 54 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 3.3 | 4 |
| Nov 25 | 1.6 | 20 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I truly appreciated the great service provided by Octavia”
“I explained that my reservation included all fees and taxes, but the attendant refused to release the car unless I pa...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.4 out of 5 (poor) | 2.2 out of 5 (poor) | −22% | 1,034 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 997 |
Bottom line: Routes Car Rental is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 2.4).
1,000 reviews of Routes Car Rental. Filter by what matters to you.
Getting a ride to/from airport is a challenge. Even I had, my own car insurance I am charge a personal insurance fee. Not happy with that. Rate was great. There is no counter agent just you and the computer via live chat.
Very friendly staff Sahara was very helpful when I was returning my vehicle. Thank-you
I booked a rental car through Priceline and paid in full, including insurance. When I arrived at Routes’ MCO location, the agent claimed the insurance wasn’t even valid and she tried to tack on over $250 in extra fees. When I refused, the additional charges neither Routes nor Priceline would refund me—even though I never got the car. I later learned this price-hike scam is common with Routes via Priceline at MCO. It’s a bait-and-switch tactic that preys on travelers. Avoid both companies. Book directly via a reputable car rental agency that does not use affiliates.
Quick answers to the questions people ask most.
Our business hours vary by location and may include extended hours for customer convenience. Please contact your specific Routes Car Rental location directly for current operating hours. Many locations offer after-hours vehicle return options.
You can contact us through our website, by phone, or by visiting any of our rental locations. Contact information for specific locations can be found on our website. Our customer service team is available to assist with reservations and inquiries.
You'll typically need a valid driver's license, a credit card in your name, and to meet minimum age requirements. Additional documentation may be required depending on your location and rental terms. We recommend checking specific requirements when making your reservation.
Many Routes Car Rental locations offer one-way rentals, allowing you to return your vehicle to a different location. Additional fees may apply for one-way rentals. Please confirm availability and any associated charges when making your reservation.
Routes Car Rental typically offers a variety of vehicle categories including economy, compact, mid-size, full-size, and specialty vehicles. Vehicle availability varies by location and season. We recommend booking in advance to ensure your preferred vehicle type is available.
Cancellation policies may vary depending on your reservation type and timing. Many reservations can be cancelled without penalty if done within a specified timeframe. Please review the specific terms of your reservation or contact us directly for details about your booking.
Routes Car Rental typically offers various insurance and protection options for your rental vehicle. Coverage options may include collision damage waiver, liability protection, and personal effects coverage. Please discuss available options with our staff when picking up your vehicle.
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Polarized pattern: few middle ratings. 57% of recent reviews are 4–5★ and 40% are 1–2★.
This is easy and so affordable! I rented here in January with no lines, easy access. Thank you!
I both through a third party, I accidentally purchased 1am the day prior to needing it, I called the rental company first and explained my mistake, seconds after I booked it, they directed me to the third party, which was fine. They said they could not change the dates .... I said it's fine, I'll eat the extra day. I arrived at O'Hare airport the following day, thinking my car would be available still. They said since it was 24 hours after I was supposed to pick up, I will have to repurchase it. I disputed the fee with the third party. I booked direct and received the vehicle for the multiple days. ....... To find out there's an extra cost for out of state, I flew into O'Hare, but working in Milwaukee throughout the weekend. My service counter experience was great and informative. But the business practices with this company are atrocious. I will be interested if they survive another year with how unprofessional and helpful their practices are. As I said, my counter experience was informative and helpful. Just this business is trash. Be cautious and upfront with all decisions made when booking through a third party, and it's better off renting a car direct from them.... If this is your only option for a semi affordable vehicle.
Don't hire a car from Routes. I hired a car from Routes at Vancouver BC and did a road trip to Banff. Before crossing into Alberta, I called Routes customer care and also sent an email to Routes to ensure they were well advised that the car had entered a new providence. Two days later I received an email advising they were charging me approx $600 penalty for not advising that I had left BC and crossed into a new providence. Three weeks later, after many emails and providing evidence of the calls and the email to Routes, I am still trying to get my money refunded. I am beginning to believe that crossing the border is their underhanded way of extracting more money from customers.
On Routes website while searching it says free cancellation but after booking customer care said your booking cannot be cancelled. It is a prepaid booking and job refund .Please mention and easily visible theses terms for somebody searching for Rent a car.
King at the Atlanta location took great care of me. He knows how to treat a person like a person not just a problem to process through - made the whole thing seamless and easy. I'll definitely book with Routes next time I'm in Atlanta! T picked me up from the airport and took me to the Routes office and she was nice and personal too and took care of both me and the person she was dropping off, making sure she could get a cart for her bags and watching them while she went to get the cart. Big ups to both King and T! They made my day.
Warning routes aggressively posts fake reviews on google that suggest they are the world's greatest car rental companies. In fact they are probably the worst.
Sahara was awesome
On my way to Orlando Florida on 8/14/25 Routes car rental is my go to rental… from the smooth shuttle bus ride to the kind and courtesy customer service I received … is why I’m a repeat customer… Vehicles are always clean and mechanically up to date….
when planning to move out of the state of province, the web site is not clear and is inviting to check with the agent at pick up site... it is may be concerning for someone who would like to be squared before getting to the pickup site and is already planning a trip that involves out of state presence . In all cases the pick up sitr agent has the free will to refuse the car delivery basis his assessement
Great price! Was honest about the daily cost and didn’t add all the taxes in small print on the final total…like Priceline does!
jessica. yvr
Ich habe für zwei Wochen einen Wagen gemietet. Der Startpunkt war in Flughafen aber das war wo anders. ein Taxi nehmen sollte 20 € gekostet. Schmutzig war der wagen und war an Tag noch dass ich nicht gemerkt hatte einen lichten. Schlechte Erfahrung.
Chontayvia was the best!!! I’ve never had such amazing customer care at a care rental facility!! This girl deserves all the raises!! Routes will always have me as a customer thanks to her!!
I had a horrible experience with this rental car company. I booked it through a third party (Holidaycars). Neither Holidaycars nor Routes told me you needed to show paperwork at the counter that I was fully insured. I was not properly informed. I brought no insurance information from Allstate. I needed to pay another $350 to insure my rental car or five days in order to obtain the automobile...twice the amount I paid Holidaycars. Plus, I had to wait in line for 90 minutes to then find out I had to pay for the Routes insurance. NEVER WORK WITH ROUTES OR HOLIDAY CARS. Routes has cheaper rentals, but they make a lot of their money by screwing people like me that don't have proper insurance documentation.
Most Routes Car Rental locations operate on a full-to-full fuel policy, meaning you receive the car with a full tank and should return it full. Alternative fuel options may be available at some locations. Fuel charges may apply if the vehicle is not returned with the agreed-upon fuel level.
The minimum age to rent a vehicle is typically 21 years old, though this may vary by location and vehicle type. Additional fees may apply for drivers under 25 years of age. Some specialty or luxury vehicles may have higher minimum age requirements.
Yes, additional drivers can typically be added to your rental agreement. All additional drivers must meet the same requirements as the primary renter and be present during vehicle pickup. Additional driver fees may apply depending on your rental terms.
Late return fees may apply if you return your vehicle after the agreed-upon return time. Grace periods and fee structures vary by location and rental agreement. We recommend contacting your rental location if you anticipate being late to discuss options and potential charges.
Routes Car Rental typically provides roadside assistance for mechanical issues with rental vehicles during your rental period. This may include services like towing, flat tire assistance, and lockout service. Contact information for roadside assistance is usually provided with your rental agreement.
Routes Car Rental is a car rental service providing customers with convenient vehicle options in key locations, including Toronto, Calgary, Orlando, Chicago, Denver, and Atlanta. The company specializes in hassle-free car rentals, catering to both leisure travelers and business professionals seeking reliable transportation solutions. With a focus on flexibility, Routes offers various pick-up options, including airport rentals, allowing customers to easily access their vehicles upon arrival. The company's user-friendly platform facilitates straightforward booking, ensuring that clients can reserve their preferred car quickly and efficiently. Routes Car Rental aims to meet the needs of individuals and families looking for cost-effective and convenient car rental services.
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