Regent Seven Seas Cruises is a leading provider of ultra-luxury cruise experiences, catering to discerning travelers seeking an all-inclusive vacation. The company operates a fleet of luxurious ships that offer a wide range of itineraries across multiple global destinations, including the Caribbean, Europe, and Asia. Each cruise is designed to provide guests with unparalleled comfort, gourmet dining, and immersive excursions, ensuring a memorable journey.
The target market for Regent Seven Seas Cruises includes affluent individuals and families who prioritize high-quality service and exclusive experiences while traveling. With a focus on genuine hospitality and personalized service, the company aims to create a truly exceptional cruising experience for its guests, setting a standard in the luxury cruise industry.
Regent Seven Seas Cruises has a poor customer experience.
Regent Seven Seas Cruises faces significant criticism from consumers, with a majority rating their experiences poorly. Many reviewers express frustration with the declining quality of customer service, describing it as unhelpful and dismissive.
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Complaints about long check-in times and inadequate facilities, such as a single small pool for a large number of passengers, are common. While some customers praise the food quality and luxurious accommodations, these positives are overshadowed by reports of poor service and lack of support during issues, such as boarding complications. Additionally, there are mentions of unresponsive staff and disappointing experiences that do not align with the high expectations set by the cruise line's reputation. Overall, the sentiment leans heavily negative, indicating a need for substantial improvements in service and customer care.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.9
74
100%
+0.2
● Low
1.9 / 5 overall
=
74 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Apr 2025.
Last 3 months
2.0▲ 0.2
12-month avg
2.1
All-time
1.9
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
May 24
1.0
4
Jun 24
3.0
1
Jul 24
—
0
Aug 24
2.0
2
Sep 24
2.7
3
Oct 24
3.3
3
Nov 24
2.3
3
Dec 24
1.5
2
Jan 25
1.0
1
Feb 25
1.0
2
Mar 25
5.0
1
Apr 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 74 most recent reviews.
Top praiseof 11 positive reviews
Customer service45%
5 mentions
Selection27%
3 mentions
Helpful support27%
3 mentions
Website & app18%
2 mentions
“We are not cruisers by choice but by necessity due to my husbands increasing immobility”
On “Customer service” · Mar 4, 2025
Top complaintsof 56 negative reviews
Customer service46%
26 mentions
Shipping36%
20 mentions
Cancellation25%
14 mentions
Payment issues25%
14 mentions
“From the very beginning of booking our cruise for 2025 we have been finding customer service to have drastically decl...”
On “Customer service” · Apr 7, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
Overall rating and review count for this company and similar companies
We were also booked Istanbul to Dubai. Other comments describe the itinerary changes which we think completely gutted the original cruise itinerary. And why ? We were told that it was for safety considerations. Really ? What made Rhodes (an original port) unsafe ? Or Santorini? Etc. If Luxor is unsafe for two days, why is it safe for one day ? And why is it safe to cruise around in the Red Sea for 6 uninterrupted days ? No refund given; No credit offered; No response to two letters. One star is too many.
We have been booked on cruise starting in Istanbul to Dubai.The cruise begins November 10-December 1 2023. With the crisis in the Middle East, we understand the plight of those people. They raped our cruise. First we lost Israel, then Egypt. They tried to replace those ports with Greek islands. They explained that those replacements were culturally as significant as Israel. As of today, November 4, on a 21 day cruise, we have 3 original ports. Changes to the cruise have been changed three times. Yes we have insurance but my husband would have to die. We just want our money back or credit towards another cruise. Now we are being forced on a high dollar cruise to sail to countries and islands of little to no historical value. After we leave the Suez Canal we will sail for 10 days on the Red Sea to Dubai. Regent owes the consumer their money back. I know I’m only a small fish in the cruise industry but I did not select this cruise to sail and eat their food.
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Regent Seven Seas Cruise - 3 star cruise with a 6 star price
My call center experience with Regent Seven Seas Cruises was a personal nightmare. Their initial enthusiasm for selling the cruise package was convincing. However, once they secured my deposit, their attitude shifted dramatically. I remember a specific instance when I called to inquire about an upcoming shore excursion. The representative on the other end couldn't provide me with any details and seemed utterly disinterested in my concerns.
This lack of transparency extended to the availability of meal services. I had booked this cruise with high expectations, only to find that the reality was far from their promises. The experience was made worse by their aggressive deposit terms, which became painfully evident when I tried to make necessary changes to my booking. I was left feeling stuck and frustrated.
My confidence in Regent Seven Seas Cruises was shattered by these personal experiences. I felt like a mere transaction to them, and I would strongly advise others to think twice before booking with them
My recent experience with Regent Cruises left me feeling utterly deceived and thoroughly disappointed. The advertised promise of "unlimited shore excursions" turned out to be nothing short of a scam, with limited availability and a sneaky push towards paid alternatives.
The illusion of unlimited exploration quickly shattered as I attempted to book these supposedly inclusive shore excursions. Most options were fully booked, and the few that weren't came with a steep price tag. What was meant to be a carefree adventure turned into a frustrating scramble for a spot on excursions that were supposed to be part of the package.
Adding to the frustration was the customer service provided by Regent's call center. Instead of addressing the concerns and frustrations of passengers, the responses felt templated and lacked genuine understanding. It was disheartening to see a lack of accountability and empathy from a company that prides itself on delivering a luxury experience.
The marketing tactics employed by Regent Cruises are, in my opinion, deceptive. The term "unlimited shore excursions" should come with an asterisk, clarifying the severely limited availability and the high likelihood that passengers will end up paying extra for the experiences they were led to believe were included.
While I understand that no cruise experience is perfect, it's the blatant misrepresentation and lackluster customer service that truly sour my impression of Regent Cruises. Travelers should be wary of falling for the glossy promises and carefully crafted marketing without scrutinizing the fine print.
In conclusion, my advice to potential Regent Cruises customers is to approach the promise of "unlimited shore excursions" with skepticism. Be prepared for limited availability, potential additional costs, and a customer service experience that falls far short of the luxury standards they claim to uphold. Buyer beware: the allure of a dream cruise can quickly turn into a disappointing reality with Regent Cruises.
Recent trip itinerary changed at last minute which has negatively effected the overall wanted experience. Last minute change which takes us to ports not desired. Furthermore, certain ports are in locations that are being impacted by the Isreali conflict/war thereby putting us in harms way. Regent indicated no refunds, no future cruise credits. On the hook for $25K+ Poor customer service
I wish I could leave zero stars!
This company are a disgrace I’ve been trying to get my deposit refunded for more than 2 weeks ! I have been in contact too many times to remember and get spurious excuses each time but no refund!
I WANT MY MONEY BACK ,
We are going on The Navigator in December. Before paying the balance ( within the cancellation period) we wanted to know what would be the replacement docking for the 3 days that we should have had in Myanmar.
2 phone calls later and we still have not had an answer. We are being fobbed off ,due to the delay in RSS response we are now in the penalty period ( deliberate ruse by RSS to avoid us cancelling ?) if we don’t pay the balance , we will lose our money but if we pay it then we can’t change anything ! This is not a good start to our cruise … it is already leaving us with a bad feeling about the rest of the holiday , when we should be looking forward to it , we are worried it will be a disappointment . First contact was 10 days ago .. they remain silent !!
All take no give service, from officers in particular. Not an appropriate/enjoyable travel option for the sick, vulnerable, elderly or for any decent, appreciative human being as a paying customer. Not worth your money. Research and avoid like the plague. So many more beautiful options out there with more to offer. Staff aren't happy either and do thir best to accommodate under the circumstances, poor, unsafe, non caring leader-ship.
This morning Regent Seven Seas Cruises came with their ship Mariner in to Port Cartagena. The ship emits a noice of 60 dBA and spoil with that the environment of the people on the yachts in the marina. For the clients on board it must also be nuisance.We know that other ships are able to reach much lower dBA.
And then we didn’t talk yet about the engines not complying with newest exhaust emissionLevels. They cause smelly exhaust fumes.
My complaint is Regent do not offer 6 star service but charge 6 star prices
1. Before my cruise departed I rang them to try and upgrade my BA flight to World Travel Plus, was told I would have to forfeit my economy ticket and purchase a new one. When I checked in at the airport I upgraded at a supplement. Now why didnt Regent tell me that I might be able to do this!
2. We had included a 1 night stay and transfers included to ship. When we arrived at the hotel there was no rep there to advise what was happening the next day re transfer to port also the hotel had no information either only that the rep will be at her next the next morning. When we saw her that morning she said she was at the hotel the day before but didn't bother to try and contact us by phone or deliver it to our room.
3. Went to gym first day where there was a staff member working out playing music loud from his phone even when there was a lifeboat drill being given over the public address system.
4. The gym was a great disappointment, air conditioning antiquated and not efficient gym equipment was dated, seat on bike split. Small area for 2 bikes, 4 treadmills and 2 crosstrainers.
5. On our first day we had a bottle of champagne in an ice bucket so asked our cabin steward if we could have this delivered every day. Well we had 3 bottle put in our cabinet and replaced when needed however a ice bucket was delivered every day but it was too small to put the bottle in.
6. One night I came back to my cabin before dinner and found the door open with a door stop, I assumed they were still cleaning out cabin. When got back late that evening the door was still being held open by the stop so anyone could have gone in.
7. Only 1 device I could have free WiFi on!
8. Ordered Americano coffees in dining room 3 times before they got it right, 1st was coffee out of their pot, 2nd was an expresso topped up with water, 3rd had the obligatory creme on top. At breakfast had a fresh orange juice which was so thick it was like drinking a smoothy. I asked for another but not so thick, I got a thick one watered down! Ordered scrambled egg on toast with smoked salmon from the Buffet. After 15 minutes I went to find out where it was, it was sitting on the heat plate waiting to be served but by then the salmon had been cooked!
9.Had a meal in the Prime restaurant ordered tuna. I asked for it rare but it was served well done, they did me another one and again it was well done. The Maitre D came over and gave the excuse that it is frozen tuna, which I assume is his excuse for not being able to cook it rare!! In their best restaurant there was no condiments on the table and I sat with my coat on my lap, surely someone should have taken it off of me!
10. Sunbeds around the pool were so close together with little space to maneuver around them. The corners of the pool was dirt which was there for days. I lost my sandals and for 3 days couldent find them, went to lost property but they didnt have them, on the 3rd day my husband looked under the sunbed on the Pool deck for something and found my sandals. In our cabin we had a orchid which had thick dust on the leaves and after about 5 days started dropping it flowers, I did mention this and it was then taken away.
11. There was a Pool party one night, absolutely no atmosphere, sunbeds were taken from top and bottom of pool but 2 rows of sunbeds kept either side, such a shame as it would have been so much better to have had a clear deck with decorations. The outside entertainment was a man playing a steel drum which went on for about 45minues but the sound was non existent we couldent hear, why didnt a sound technician do something. Later on the ships company sang which certainly livened things up, shame the first 2 hours were so boring.
12. At dinner my husband had a red wine served cold, when he complained to the Sommelier, he firstly said it was the right temperature but when my husband insisted it was too cold he did admit it had been kept with the white wine, which you serve cold!
13.The automatic doors in the buffet restaurant were turned off because it was a bit windy however you could still sit outside to eat. When the doors were manually opened, which was a bit of a struggle, quite often the doors were left open so people in the inside restaurant were moaning as they were getting cold. Surely there should have been a staff member manning the doors, we were sitting outside and had to struggle holding a plate of food and opening the door.
14. At breakfast in the Buffet restaurant you are given cutlery wrapped in a serviette, however it was a lucky draw as to whether you got the right cutlery or more than you need! In the Dining room tables were not always set up properly, no glasses, side plates or condiments. A few times we were given a knife for fish, dessert spoon for soup!
The staff were fine just had not been trained to give 6star service and the Navigator is not a 6 star ship
Excellent cruise company who have supplied us with a 5 star service on all the numerous cruises that we have taken with them.
Our most recent cruise was in February-March this year travelling on Seven Seas Explorer in the Far East; a fabulous all inclusive experience on an excellent ship.
After reading some of the comments I felt obligated to write a review.
My husband and I have sailed with Regent for the past 10 years clocking up 12 cruises between all their ships. We have had excellent experiences. The crew, the comfort and service are all top class. Exciting excursions all included and many we would not have dared to do on our own but with Regent’s umbrella over us we felt secure. Our last cruise around the Caribbean on the beautiful Splendor was brilliant! Their older ships are still luxurious and have a welcoming ambiance. They occasionally need some tlc which is only to be expected. Any problems we have encountered have been dealt with quickly and by polite helpful crew.
I would not hesitate to recommend this cruise line the only thing I would suggest is that you book directly with Regent as dealing with their own cruise consultants is so much easier than going through an agent.
This is our second cruise with Regent. The first was great.
This time to return home we have to take theee flights- Lisbon to London, London to Montreal, Montreal to Atlanta. My husband is disabled. This will take the entire day. This is unacceptable.
I will it book with them again.
Worst experience EVER. Practically they tell you when to eat, when you can swim, how you need to dress. The amount it costs you’ll expect to have a nice trip and relax at your own rithm. They made me change my clothes to dinner (not to be a an as@/$:) but I was wearing a designer tshirt and pants). CHOOSE ANOTHER CRUISE COMPANY!!!!
Service by the staff in general was great. However, the ship was worn, constant cancellations of tours last minute without proper notification. All last minute fill ins were disappointing and bottom of the barrel. My first Regent Cruise, almost every frequent cruiser was disappointed and will consider Silver Seas. When a consultant called me to review my trip, I explained my disappointment, and he referred me to another number. I explained if I was dissatisfied, the cruise line should call me. No call was received..
We went on the Historic Greece and Turkey Cruise visiting many Antiquities and Archaeology sites in May /June 2023, Visited 11 ports and saw the most incredible sites, the best method of seeing the sites as the ship cruised quietly through the night from Port to Port.
Extremely well organised with very knowledgeable Guides speaking excellent English. Tiring at times but with so much to see it was inevitable and extremely worthwhile.
Regent had prime places at Ports, visiting times and was small (600) enough to enter the smaller Ports.
On board the staff were excellent (450 to 600 passengers) and one was never wanting of excellent food or assistance. When recovered we attended the Variety / Musical entertainment shows or any of the other many activities.
ONE gripe - the worst ever main Speaker, Dr Jack Hardy exhibited by his diminishing audience unusual as normally they are excellent.
We scale Japan with Seven Seas Explorer. Service was poor from beginning to end in almost all departments. Particularly bad was the 2 hr wait to be picked up and taken to our hotel from the airport. Food variable with long waits and tepid offerings Excursions excruciatingly poor. Massively overpriced. Avoid this line and I would advise cancel any booked trip.
My wife and I booked a cruise and she later became pregnant. Regent refuses to allow her to embark since she will be 24 weeks pregnant. They also refuse to provide a refund or any kind of travel credits for a future cruise. We even bought travel insurance. It is shameful behavior that unfortunately will likely end up in small claims court. I would be very careful before dealing with this company.
Regent Seven Seas Cruises is a leading provider of ultra-luxury cruise experiences, catering to discerning travelers seeking an all-inclusive vacation. The company operates a fleet of luxurious ships that offer a wide range of itineraries across multiple global destinations, including the Caribbean, Europe, and Asia. Each cruise is designed to provide guests with unparalleled comfort, gourmet dining, and immersive excursions, ensuring a memorable journey.
The target market for Regent Seven Seas Cruises includes affluent individuals and families who prioritize high-quality service and exclusive experiences while traveling. With a focus on genuine hospitality and personalized service, the company aims to create a truly exceptional cruising experience for its guests, setting a standard in the luxury cruise industry.
