1 review

Feb 26, 2023

RSSC Splendor

The staff, the ship, the food and drinks the whole experience. Excellent and superb,

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Mrs julie bond

1 review

Feb 4, 2023

I also went on the Hollywood cruise…

I also went on the Hollywood cruise from Los Angeles, October 2022, having done a Rome to Venice one earlier in the year (April 2022). The Hollywood one was terrible - but I will come to that later. Firstly, earlier in the year I did a Rome to Venice Regent cruise that didn't go to Venice! At the last minute they told us it would go to Trieste due to problems with ships going through the grand canal. This Venice issue has been in place for two years (I found out after the event) - and yet they took our money and left it to the last minute to tell us of the change. You would like to think that they would do something to apologise - an onboard credit, upgrade? NO. Silversea moor their ships very close to the Grand Canal, not two hours away in Trieste. Totally outrageous as I only booked the cruise as I wanted to see Venice! To take a 2 hour coach to Venice airport on the last day, knowing how close I was to my favourite city was so annoying. Incredibly poor customer service. That said, the Explorer was a beautiful ship, the food was good, staff excellent and I really enjoyed the cruise - but this is not really the point. No apology what so ever from Regent for the massive change to itinerary. I WANTED TO GO TO VENICE! Not the 6 star customer service you would expect from a 6 star cruise line. Had I not already booked the second cruise later that year, they would not have had my return business. However, we had booked the October Los Angeles one and certainly regretted it. Firstly, this ship is far from 6 star. It is extremely old and tired, we had a Penthouse suite, the same as earlier in the year on the Explorer - the difference in quality between the two penthouse suites was incredible. Like comparing a Bentley to a Honda! How can the same suite on two ships be so different in terms of quality? In terms of the two ships - no comparison what so ever - from the suite, to the food, and I agree with the other review about the wine - exactly the same with us. Food wasn't great and very poor wine - not what you would expect from this high end cruise line. I love to have a bath and this is why we booked a Penthouse suite with extra space, I thought we would have both a bath and shower as advertised (Silversea have excellent baths in all suites). The bath in my suite was no more than 4 ft long - it really couldn't be classed as a bath. When asked if we could change suite to another Penthouse suite as the bath was not worth having so I would have preferred a stand alone shower with space - the answer was 'no'. We also did a Silversea cruise last year and couldn't fault it. The comparison between the Regent and Silversea experience was huge. Regent need to up their game as they will be losing loyal customers to other cruise lines. In today's climate it is important to not only meet customer expectation but to try and go above and beyond. In the past we have loved our Regent cruises. What has gone wrong? Today I received some offers from Regent but can't say I was at all tempted after our Los Angeles cruise experience (lots of other guests felt the same way, whilst queuing to disembark I overheard several stating how disappointed they had been). Instead, I have just booked my next Silversea cruise. Better by far in my mind... Sorry Regent, I would have liked to have said you were both equal but different - this is no longer the case. Advice to anyone booking a cruise - look at individual ships - do not imagine that all ships will be the same quality if they are all from a high end cruise line. This is simply not the case. The Mariner (Los Angeles ship) is well beyond its sell by date and yet the Explorer was stunning - but a shame it didn't take me to the place it promised it would and left it until a couple of weeks before to tell me!

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Lynne

1 review

Jan 3, 2023

SEWAGE on Regent Seven Seas Mariner Do NOT CHOOSE Regent Seven Seas…

DO NOT EVER BOOK Regent Seven Seas Mariner and Bon Voyage Travel out of Tuscan, AZ for the following reasons: I wanted to give you true feedback on my recent cruise that began on Sept 7 2022 from Vancouver Alaska Inside Passage. I asked for a total refund for the upgrade to DECK 8. $5,600. DO NOT EVER BOOK REGENT SEVEN SEAS!!! BAD SHIPS EVEN THE NEW ONE"S THIS COMPANY NEEDS TO GO BANKRUPT!! THEY WILL RIP YOU OFF!!! 1. SEWAGE on my DECK 8. This was on the first and second day. It was disgusting, made me sick to my stomach. How could this happen? When the ship moved the waste moved with it..not sanitary. Plumbing was a huge issue due to the movement of the ship, the crew said. 2. A MID-SHIP cabin is not supposed to constantly move even in port. I missed every port except one since I could not sleep with the movement and I had upgraded for an extra approx 6k to not have this happen but it did because it is an old ship, old stabilizers, A/C did not work and a refurb will not fix this. For instance when dining in La Veranda even in port the glasses were shaking on the table. 3.Repairs are constant. Cabin shower door had to be taken off and repaired. This ship just left the dry dock so why were they banging away as we tried to locate it with the help of the wonderful head housekeeper. After several hours the carpenter came to my room and said it was them working. 4. The food was just okay: Prime 7 is supposed to be the best. I have had better steak at home and the lobster was tough. 5. The People the good, the bad and the ugly. First, almost every employee on the ship was outstanding!! Beyond outstanding!! My Housekeepers, Spa Therapists, dining rooms and everywhere you walked there was a big smile and of course I am a happy person so I loved this. Security was excellent. Embarkation is excellent. Disembarkation is excellent. Captain did not take any risks and the cruise director had a nice voice. Except, the Destination Desk the people were angry with mean faces and just fixed to their computer and not friendly they seemed we were imposing on them. My butler had to attend to 13 cabins. He never filled my written request for pretzels so simply asked every day and still did not deliver. Nice man but way too busy to give proper attention for the extra 6K. The Cruise Consultant was so RUDE. He invited me in to discuss other potential cruises and the moment he realized he had nothing to offer he stood up and asked me to leave. Anyway, this is true and factual. I am asking for a refund for the upgrade ONLY not the entire cruise. I also know cruise companies have the bad reputation of never wanting to give anything back to their clients and now they have the chance to make this better for the industry. I worked hard for 40 years and saved my money so I would be comfortable but it was a disaster. The Travel Agency Bon Voyage Travel, Tuscon sells this cruise line and does not tell you the truth. Oh, I recently rec'd an $800 credit which is horrible and I will not travel on this cruise line.

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Tony Nicholl

1 review

Oct 18, 2022

“Mariner Hollywood Cruise”…

Went on the “Mariner Hollywood Cruise” October 2022. * Some of the staff were good but many were miserable and unresponsive * much of the food was awful with tough meat and brown lettuce. They didn’t care. All the restaurants (apart from Prime 7) were very poor * wine was awful and I mean really terrible. We insisted on decent wine without having to pay, but it was a pain every lunch and dinner. They lied on several occasions saying they had run out, when they hadn’t * the bathroom (Concierge Suite) is too small and dangerous getting out/in of shower * pool food was awful very third rate * went see the Cruise Concierge on our second day to book a future cruise. He refused and looked gormless, he was only interested in selling us a $2.000 future cruise credit I could go on but my advise, there are many better cruise lines out there. Ask me any question you wish and I will reply

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Kirsty Gibson

1 review

Sep 7, 2022

No Regent Response

I have just read all the reviews on here as we are booking a Regent Cruise out of Los Angeles. All of the literature and general presentation indicates that Regent are a high quality business. Having read several negative reviews on here I am aghast that Regent does not respond with a solid customer service resolving response. But nothing. I am sticking with Silversea who really make an effort to respond to issues and complaints

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FloridaBill

1 review

May 30, 2022

Don’t count on Regent…

We signed up for and went on a cruise from Barcelona to Southampton. The itinerary included stops in Casablanca and Saint Malo the latter of which is the location for Mount Saint Michelle. Both were dropped in favor of very limited and, many would say undesirable, ports with the attendant tours eliminated. The excuses given were tides and weather. The weather was beautiful and tides are known years in advance. Several fellow passengers commented that they or friends had had the same thing happen on earlier but recent Regent cruises. Having been to several of the stops before, I was particularly looking forward to seeing Casablanca and Mt San Michelle in particular. That’s why I picked this cruise over others. I know that the fine print gives Regent the opportunity to change Porch, but their rationale really doesn’t stack up.. or should I say ‘hold water’? The excuses given don’t make sense, but I do recall watching download working with what appeared to be a tender operation training program as we boarded the ship in Monaco. Maybe they didn’t want to operate them as advertised. On the bright side the food was great, the service likewise, and the ship beautiful and comfortable. That’s what kept me from giving only one or two stars.

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Mr Wathen

1 review

May 11, 2022

A Real Disappointment

We travelled on SS Voyager from Civitavecchia to Barcelona March 26 to April 5 2022. Our precruise stay at the Westin Excelsior in Rome was a mixed experience. The hotel is large and historic but tired. Our room fitted that description, large but with a shower door nearly off its hinges and rusting at the bottom. The breakfast buffet for all Regent clients in a huge barn of a public room was simply poor, lukewarm and unappetising. Embarkation was smooth in Civitavecchia but our penthouse suite (959)disappointed. There were watermarks on one of the chairs, marks on the sofa and on the carpet beside the bed. The bathroom was showing its age with chipped paintwork. The shower was small although did the job. The buffet breakfast and lunches at La Verandah also disappointed. They seemed short of staff as tables were not cleared and were slow to offer tea/coffee. The "hot"(generally lukewam) breakfast was of very mixed quality with bacon so crispy and burnt it was inedible. At lunch when an item ran out it was often not replaced. The main restaurant the Compass Rose was large and perhaps not surprisingly the service was slow and the food rarely hot. Sette Mari, (created in the evening out of La Verandah) with its attempt at an Italian vibe was a reasonable experience the first time we visited but seemed to deteriorate during the cruise . Prime 7 was good but Chartreuse, despite trying hard rather less so. As an example of what did not quite work, my wife, who loves Dover sole, ordered it on three occasions at both the Compass Rose and Chartreuse. On each occasion the fish was overcooked and lukewarm at best. This was simply not a top restaurant experience. The wine on offer was decent although the choice more limited than expected. However the sommeliers mostly seemed to be at an early stage in their training, one not knowing the difference between a tawny and a ruby port and another not realising that a sauturne is not an unusual accompaniment to foie gras. The excursions we went on seemed well organised with some good guides and whilst the entertainment we saw at the theatre was of limited scale we enjoyed it. Unfortunately, adverse weather conditions meant that we had to miss three ports of call although we did get a welcome extra day in Palma. This seemed a sensible decision well explained on the ship's TV channel by the Captain. Overall however the cruise left us with a feeling of disappointment with the state of the suite and substandard meals and service, particularly so after seeing the TV programme and general advertising claiming that Regent offered the best and most luxurious standard of cruising. I should add that the staff were generally cheerful, smiling and positive. In particular our butler tried very hard although even he could not disguise the fact that the canape service could not always be relied on. However we suspect that many of the staff are new and undertrained post Covid lockdown and the restaurants seem to be undermanaged with a lack of quality control in both restaurants and kitchens. We are first timers on Regent, although not to cruising, having travelled with SilverSea (much better) and Oceania (also good) amongst others. However I should note that passengers who were old hands on Regent, whilst acknowledging the many shortcomings on this trip, advised that we should not judge them on this experience alone, which they saw as something of an aberration. Let us hope so, as we have another booking with Regent next April! Chris Wathen

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michael

1 review

Jan 28, 2022

Lousy service - won't book at advertised fares.

Their ads claim to give good service, but it's a lie. I saw a cruise on their website, phoned the UK office to book it, at the end they wanted more money than advertised on their website. When I queried this, they said there was an "error" on the website. Despite emailing them, they have refused to honour the website fare. They claim to be "better" than other cruise companies. But when my son had a similar experience with Celebrity Cruises a couple of years ago - no problem - Celebrity booked the cruise at the lower, website error fare. Regent won't honour their website fare - I have to give them one star only because I cannot give zero.

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Margaret Hazell-Smith

1 review

Jan 18, 2022

frustrating administration services in UK

I booked with high hopes of excellent service from this company. My name has a hyphen in and somehow that seems to have been missed out on their documents. I always gave the correct names. Now I have been trying for about six weeks to correctly open an account on their website. I cannot add the booked cruise to the page and so when booking opens for trips and meal reservations I wont be able to do this unless they fix it. Our named ' cruise specialist' was not able to sort this out.Emails go unanswered or tell me yet again there is an error with the Names. I KNOW THIS ALREADY and I want them to sort it out.To conlude this in the end I got the email of a member of senior management in Miami. It took a kind and competent Mike Moore 10 minutes to sort it all out when the UK people could not do it in weeks. Thank you Mike Moore in Miami

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Geraint Jones

1 review

Jun 3, 2021

Untrustworthy

Cancelled my cruise (which had been paid in full) and offered me my fare plus 25% if I allowed them to keep my money and credit against another cruise that I had booked for 2022. In effect, they offered me 25% interest to borrow my money. I agreed. Now they have cancelled the 2022 cruise and have refused to repay the original fare plus the 25% interest for borrowing my money. Not trustworthy, so now I have to sue RSCC in the County Court.

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Stephen G

1 review

Jul 30, 2020

Very poor service from Regent

In Dec 19, booked a cruise to Miami in Jan 21, paying deposit of £2200, after seeing tv programme about RSSC Splendour, never travelled with them before. Due to Covid-19, we asked if we could change to a European cruise in Apr 21, which Regent agreed to. However, due to a major change in the itinerary we asked to cancel. We received an official cancellation notice showing that no penalty charges were applied and page 2 of this notice quite clearly stated 'a refund is due as cruise cancelled outside of 151/121 days'. But no refund has been paid 2 months later. Contacted Regent who say I am not entitled to refund as my money does not exist now, my change of cruise had a 'Future Cruise Credit' applied! I do not want a voucher, I would like my money back. I was never informed of this change in RSSC's policy, nor was I notified of the major itinerary change. Not good enough service at all Regent, you should do better. Have asked bank to do a Chargeback and/or Sec 75 claim. I will not book again, ship luxurious, service not!

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Alexander Duckett

1 review

Jan 13, 2020

Outstanding Staff, Service, Food and Accommodation

Excellent cruise line. Superb service, great food, excellent staff, accommodation and it truly is all inclusive unlike others where the additional charges are excessive for a 6 star cruise. We have now cruised three times with RSS and are planning on booking our next cruise with RSS. I’d highly recommend RSS to anyone.

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Steve and Luda Coupe

1 review

Aug 6, 2019

We paid a deposit of $2,352 for a…

We paid a deposit of $2,352 for a Caribbean cruise, total cost $23,520. This is supposed to be an up market company with an impeccable reputation. The main reason we selected that cruise is that it included Cuba. This was explained to the sales representative Michelle Lucy (Sydney) before we committed. This deposit was paid some 1.5 years ahead of the cruise. A few months after the deposit was paid we were informed by Michelle Lucy that due to the USA imposing sanctions on Cuba our cruise had been altered and no longer included Cuba. We immediately cancelled and are presently seeking an alternative company. Regent Seven Seas Cruise have charged us a cancellation fee!!!!! The cruise was changed by them not us and we should receive the total deposit. This company is despicable. Do not book a cruise with them. I am wondering whether other people have had a similar horrible experience and if so we could join in an action against this company. Please respond by feed back on trust pilot or comment on trip advisor and other social media sites. This company can not get away with this and I will not let it rest until they are exposed.

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Keith Forman

1 review

May 21, 2019

expected better

not yet taken a cruise with this company. unfortunately we had to change our plans because of personal situations. amazed that they were not prepared to let us change our cruise and pass the deposit to another more convenient cruise. totally intransigent. so beware if booking with these people well in advance of your cruise - it appears that customer satisfaction doesn't matter!

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Month	Average	Reviews
May 24	1.0	4
Jun 24	3.0	1
Jul 24	—	0
Aug 24	2.0	2
Sep 24	2.7	3
Oct 24	3.3	3
Nov 24	2.3	3
Dec 24	1.5	2
Jan 25	1.0	1
Feb 25	1.0	2
Mar 25	5.0	1
Apr 25	1.0	1

Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
Regent Seven Seas CruisesThis company	1.9 out of 5 (poor)	100 out of 100	2.2 out of 5 (poor)	1.7 out of 5 (poor)	1.7 out of 5 (poor)	−15%	74
Riviera Travel	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.7 out of 5 (good)	3.0 out of 5 (fair)	—	1,000
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	3.5 out of 5 (good)	3.8 out of 5 (good)	—	1,083
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069

Regent Seven Seas Cruises reviews & trust report

Regent Seven Seas Cruises has a poor customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 11 positive reviews

Top complaintsof 56 negative reviews

How it compares

Reviews

Customer reviews (74)

RSSC Splendor

I also went on the Hollywood cruise…

Alternatives to Regent Seven Seas Cruises

Riviera Travel

Evolution Travel

XO HOTELS AMSTERDAM

Alfa Travel

Audley Travel

Travel Advantage

The CrowdTrust Experience⭐

SEWAGE on Regent Seven Seas Mariner Do NOT CHOOSE Regent Seven Seas…

“Mariner Hollywood Cruise”…

No Regent Response

Don’t count on Regent…

A Real Disappointment

Lousy service - won't book at advertised fares.

frustrating administration services in UK

Untrustworthy

Very poor service from Regent

Outstanding Staff, Service, Food and Accommodation

We paid a deposit of $2,352 for a…

expected better

About Regent Seven Seas Cruises

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