Salon Services is a review platform that specializes in providing a space for consumers to share their experiences and opinions regarding various salon and beauty services. The company aims to enhance transparency in the beauty industry by allowing customers to rate and review salons, hairdressers, and beauty professionals, helping potential clients make informed decisions based on real user feedback. Targeting both consumers seeking salon services and business owners in the beauty sector, Salon Services serves as a bridge between these two groups. By facilitating honest reviews, the platform enables beauty professionals to understand their strengths and areas for improvement, contributing to overall service quality. With a user-friendly interface, Salon Services supports individuals in finding trusted salons and beauty providers, fostering a more reliable and trustworthy marketplace in the beauty industry.
Salon Services receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the staff, highlighting individuals like Tracy and Cassie for their politeness and professionalism, many others report severe issues with order fulfillment and customer service.
Complaints about delayed deliveries and difficulties in obtaining refunds dominate the negative feedback, with customers feeling frustrated by the lack of responsiveness and poor attitude from support staff. Additionally, issues with product quality, such as malfunctioning clippers and uncomfortable washbasins, further contribute to the negative sentiment. Despite a few positive experiences, the overwhelming majority of reviews reflect significant dissatisfaction with the company's services. Overall, the sentiment leans heavily towards the negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 59 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 1.0 | 2 |
| Apr 25 | 5.0 | 4 |
| May 25 | 1.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | 1.0 | 2 |
| Oct 25 | 1.0 | 4 |
| Nov 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 59 most recent reviews.
“Customer care have been lovely and a credit to the company”
“AFTER EXPLAINING THE SACRIFICES MADE TODAY, THERE WAS NO CARE IN THE WORLD ABOUT THEIR ACTIONS, VERY POOR CUSTOMER S...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty Services.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.6 out of 5 (poor) | 2.9 out of 5 (fair) | — | 59 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 3.2 out of 5 (fair) | — | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.8 out of 5 (good) | — | +1% | 381 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 145 |
Bottom line: Salon Services is #5 of 5 on overall rating in this group. On value, Beauty Works scores higher (5.0 vs 2.6).
59 reviews of Salon Services. Filter by what matters to you.
I placed an online order and forgot to add some items to the order. I called to ask if I could add the items to my order as I didn’t want to pay twice for shipping, and was basically told no. Considering the amount I had paid for the original order, I had hoped they may offer me free shipping on the second order as a one off goodwill gesture. No goodwill here I’m afraid. Very disappointing.
I placed an online order and forgot to add some items to the order. I called to ask if I could add the items to my order as I didn’t want to pay twice for shipping, and was basically told no. Considering the amount I had paid for the original order, I had hoped they may offer me free shipping on the second order as a one off goodwill gesture. No goodwill here I’m afraid. Very disappointing.
After visiting the Cardiff store today I realise why I do most of my buying online!! No stock and unhelpful service!!
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Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 64% are 1–2★.
Salon Services is a review platform that specializes in providing a space for consumers to share their experiences and opinions regarding various salon and beauty services. The company aims to enhance transparency in the beauty industry by allowing customers to rate and review salons, hairdressers, and beauty professionals, helping potential clients make informed decisions based on real user feedback. Targeting both consumers seeking salon services and business owners in the beauty sector, Salon Services serves as a bridge between these two groups. By facilitating honest reviews, the platform enables beauty professionals to understand their strengths and areas for improvement, contributing to overall service quality. With a user-friendly interface, Salon Services supports individuals in finding trusted salons and beauty providers, fostering a more reliable and trustworthy marketplace in the beauty industry.
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