Cassie was just amazing today 🌟…
Cassie in the Cambridge branch was just amazing today 🌟🙌🙏she was very professional, friendly and gave us the best advice on the colour range , Thank you so much Cassie you’re a 🌟

Salon Services is a review platform that specializes in providing a space for consumers to share their experiences and opinions regarding various salon and beauty services. The company aims to enhance transparency in the beauty industry by allowing customers to rate and review salons, hairdressers, and beauty professionals, helping potential clients make informed decisions based on real user feedback. Targeting both consumers seeking salon services and business owners in the beauty sector, Salon Services serves as a bridge between these two groups. By facilitating honest reviews, the platform enables beauty professionals to understand their strengths and areas for improvement, contributing to overall service quality. With a user-friendly interface, Salon Services supports individuals in finding trusted salons and beauty providers, fostering a more reliable and trustworthy marketplace in the beauty industry.
Salon Services receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the staff, highlighting individuals like Tracy and Cassie for their politeness and professionalism, many others report severe issues with order fulfillment and customer service.
Complaints about delayed deliveries and difficulties in obtaining refunds dominate the negative feedback, with customers feeling frustrated by the lack of responsiveness and poor attitude from support staff. Additionally, issues with product quality, such as malfunctioning clippers and uncomfortable washbasins, further contribute to the negative sentiment. Despite a few positive experiences, the overwhelming majority of reviews reflect significant dissatisfaction with the company's services. Overall, the sentiment leans heavily towards the negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 59 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 1.0 | 2 |
| Apr 25 | 5.0 | 4 |
| May 25 | 1.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | 1.0 | 2 |
| Oct 25 | 1.0 | 4 |
| Nov 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 59 most recent reviews.
“Customer care have been lovely and a credit to the company”
“AFTER EXPLAINING THE SACRIFICES MADE TODAY, THERE WAS NO CARE IN THE WORLD ABOUT THEIR ACTIONS, VERY POOR CUSTOMER S...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty Services.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.6 out of 5 (poor) | 2.9 out of 5 (fair) | — | 59 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 3.2 out of 5 (fair) | — | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.8 out of 5 (good) | — | +1% | 381 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 145 |
Bottom line: Salon Services is #5 of 5 on overall rating in this group. On value, Beauty Works scores higher (5.0 vs 2.6).
59 reviews of Salon Services. Filter by what matters to you.
Cassie in the Cambridge branch was just amazing today 🌟🙌🙏she was very professional, friendly and gave us the best advice on the colour range , Thank you so much Cassie you’re a 🌟
Tracy at warrington is so polite well knowledgeable and a great member of the team
TheShop salon quality hair and beauty brands for trade customers; we offer professionals access to an incredible range of professional-quality salon products, expert advice and exclusive brands. Salon Services also specialises in salon equipment to help create the perfect salon environment." Details,,,
Excellent service! Quick dispatch and delivery and great products at a good price.
Great company Great prices DPD delivery
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Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 64% are 1–2★.
Always have a great experience he very trained professional very nice he treats everyone with respect 🙏 love to go there all the time with my family thanks alot for a wonderful service much appreciated
On my third order now as doing a few courses in the industry, and have found the online service prompt and efficient. I was missing a hair mask in one of my orders but it was resolved within an hour and a new one sent out so I was very impressed. My most recent order was perfect and it was quite big so it would have been very easy to make a mistake but they didn’t. It came really fast and the products were fantastic value, I was really happy and will order again! Customer care have been lovely and a credit to the company.
Tracy at warrington is so polite well knowledgeable and a great member of the team
On my third order now as doing a few courses in the industry, and have found the online service prompt and efficient. I was missing a hair mask in one of my orders but it was resolved within an hour and a new one sent out so I was very impressed. My most recent order was perfect and it was quite big so it would have been very easy to make a mistake but they didn’t. It came really fast and the products were fantastic value, I was really happy and will order again! Customer care have been lovely and a credit to the company.
TheShop salon quality hair and beauty brands for trade customers; we offer professionals access to an incredible range of professional-quality salon products, expert advice and exclusive brands. Salon Services also specialises in salon equipment to help create the perfect salon environment." Details,,,
Always have a great experience he very trained professional very nice he treats everyone with respect 🙏 love to go there all the time with my family thanks alot for a wonderful service much appreciated
After having been let down by another company, ordered a backwash to be delivered by pallet. Item arrived well packed (in wooden crate), within said time frame, checked contents, all good, excellent service.
The shop in Torquay is great, the ladies are always friendly, always happy to help you. They give advise on products.
I am a qualified hair dresser. I miss my local store as I use to nip in and pick up bits and pieces. Also, I would get tips from the sales assistants as some where also qualified hair dressers. I’m happy I can now buy Redken directly from Salon Services online rather than an agent. use to
Salon Services is a review platform that specializes in providing a space for consumers to share their experiences and opinions regarding various salon and beauty services. The company aims to enhance transparency in the beauty industry by allowing customers to rate and review salons, hairdressers, and beauty professionals, helping potential clients make informed decisions based on real user feedback. Targeting both consumers seeking salon services and business owners in the beauty sector, Salon Services serves as a bridge between these two groups. By facilitating honest reviews, the platform enables beauty professionals to understand their strengths and areas for improvement, contributing to overall service quality. With a user-friendly interface, Salon Services supports individuals in finding trusted salons and beauty providers, fostering a more reliable and trustworthy marketplace in the beauty industry.
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