I received a damaged wireless dongle…
I received a damaged wireless dongle and used the live chat speaking to Griselda, she managed to get me a replacement sent out within minutes of speaking to her after providing photos.
SCUF Gaming is a company specializing in custom gaming controllers designed for PlayStation 5, Xbox, and PC platforms. Their products allow gamers to upgrade their gear by providing extensive customization options, including performance parts and aesthetic designs tailored to individual gaming styles. SCUF Gaming is recognized for its focus on enhancing gameplay experiences through precision-engineered controllers. The target market for SCUF Gaming includes serious gamers and esports enthusiasts who seek to improve their performance and express their personal style while gaming. By offering a range of customizable features, SCUF caters to players who prioritize both functionality and aesthetics in their gaming equipment. The company's commitment to quality and innovation positions it as a prominent player in the gaming accessories market.
SCUF Gaming receives a mixed response from consumers, with many praising the quality of their custom controllers and the excellent customer service provided by representatives like Griselda and Rachel. Reviewers frequently highlight the quick response times and effective resolutions for issues such as damaged products or shipping problems.
However, there are significant complaints regarding the durability of the controllers, with several customers reporting fragile components that require multiple replacements. Some users express disappointment in the overall quality, suggesting that the products do not meet expectations given their premium pricing. While many appreciate the responsiveness and support from the staff, the recurring issues with product reliability cast a shadow over the positive experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 160 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 3.9 | 26 |
| May 25 | 3.5 | 33 |
| Jun 25 | 3.7 | 36 |
| Jul 25 | 2.9 | 23 |
| Aug 25 | 3.3 | 42 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Review update: Previous review: 2 stars, Now: 5 stars”
“Ich bestellte mir den Scuf Envision Pro, welcher einen sehr hochwertigen Eindruck machte und viele Funktionen bietet”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gaming.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 4.2 out of 5 (good) | 2.3 out of 5 (poor) | — | 160 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 4.2 out of 5 (good) | — | −1% | 1,000 |
Bottom line: SCUF Gaming is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 2.3).
160 reviews of SCUF Gaming. Filter by what matters to you.
I received a damaged wireless dongle and used the live chat speaking to Griselda, she managed to get me a replacement sent out within minutes of speaking to her after providing photos.
Buen servicio y atención de parte de Rachel , gracias
Very quick response via chat. Specific answer. I'm very satisfied.
Quick answers to the questions people ask most.
Yes, SCUF Gaming is a legitimate company with numerous verified reviews and a strong overall rating. Customers frequently praise their high-quality custom controllers and responsive customer service.
No, SCUF Gaming is not a scam. Many verified reviews reflect positive customer experiences, particularly regarding their customer support and product replacements.
SCUF Gaming specializes in custom gaming controllers designed for various gaming platforms. They are known for their innovative features and personalization options.
SCUF Gaming accepts various payment methods, including major credit cards and PayPal, making it convenient for most shoppers.
SCUF Gaming is known for its prompt customer support, with many reviews highlighting quick response times and effective solutions, especially through their live chat feature.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 39% are 1–2★.
Amazing company. Makes the best custom controllers out there in my opinion. I love using their products so much.
Rachel helped me out allot with my order info, very helpful and responsive.
I had a broken paddle on my controller, reached out to SCUF for guidance and within a few days I had a shipping box and label to send out the broken unit. Within two weeks they sent me a brand new replacement. The entire process went exactly as my SCUF contacts, Sarah and Mazy said it would go and which made me comfortable with the entire process. Thank you Sarah and Mazy!
Sehr schlechte Verarbeitung hab 2 mal den Controller zu Reparatur abgegeben jedes mal ist mehr Mals was Kapput gegangen :( Echt enttäuscht die Platine ist sogar eine einfache ps5 selbst einige ps5 Controller haben bessere Platinen hatte immer Kurzschluss weil das so schlecht verarbeitet war.Mein Kollege baut selber welche hab ihn schon 3 mal sogar den Kontroller abgegeben also niewieder werde ich dorrt was kaufen total schlecht für 300 Euro Trauung
Was kept update every step after buying the controller all the way through it being built to it being delivered. I had to contact them nearly 10 months later and couldn't access my receipt they helped me receive my receipt and help with the controller issue to!
Prise en charge très rapide et manette renvoyé neuve. Le SAV répond très rapidement à nos questions
Chez Scuf, tu payes une blinde pour de la camelote. 2 manettes commandées en décembre 2023 (une pour moi, une pour ma femme). Résultat : • La mienne morte au bout de 2 mois → retour SAV. • Celle de ma femme HS 1 mois plus tard pour la même panne. • Et cerise sur le gâteau, 1 an après, son bouton X marche une fois sur deux… → direct poubelle. Franchement ? Du plastique hors de prix, zéro fiabilité, SAV qui ne fait que recoller les morceaux. En gros : c’est une arnaque à fuir comme la peste !!!
Manette fragile changer deux fois en 1 ans dursitic qui lâché en permanence à fuire
Had a shipping issue come up. Handled immediately and professionally.
Ich bin extrem enttäuscht von SCUF Gaming und meiner Bestellung S64317568. Laut Website sollte die Lieferung innerhalb von 7–10 Werktagen erfolgen. Bestellt habe ich am 27.07.2025, und bis heute ist nichts angekommen. Der Kontakt mit UPS ergab, dass SCUF angeblich immer auf mehrere Bestellungen wartet, um Versandkosten zu sparen. Gleichzeitig gibt SCUF selbst an, die Verzögerung liege am Zoll. Diese widersprüchlichen Aussagen wirken wie Ausreden und lassen stark daran zweifeln, dass die ursprünglich angegebenen Lieferzeiten realistisch sind. Die Kommunikation ist sehr unklar, Kundenservice enttäuschend, und das Gesamterlebnis entspricht in keiner Weise dem, was ich von einem professionellen Anbieter erwarten würde. Nach dieser Erfahrung werde ich hier definitiv nicht wieder bestellen. Offensichtlich geht es vielen anderen Kunden ähnlich. Fazit: Wenn ihr schnelle Lieferung und verlässliche Angaben erwartet, solltet ihr SCUF Gaming meiden.
poignée en panne et remplacement direct sans problème et meme sans frais de transport .
jai acheter ma premiere manette il y a un ans jai deja changer 3 fois avec la garantie mais ttoujours les meme problemes qui ré apparesse apprenez a faire des produit qui tiennes dans le temps au final plus de 320 euros depenser pour rien . je deconseille nallais pas chez scuf.
Ma manette Envision Pro pour PC acheté 203 euros se déconnecte en permanence quand je joue à Rocket League. Il est impossible d'avoir le moindre humain pour ce problème au SAV, juste un chat ai qui veut me faire renvoyer la manette alors que c'est visiblement un problème logiciel et pas mécanique.
My Valor Pro has had issues with the back paddles not responding to every input and I talked with Griselda and she was fantastic. Made everything right even after I bought a new controller and the samething happened. I have a new one on the way. I was worried after I read some of the customer service reviews but they seem to have gotten better or I got them on a good day.
SCUF Gaming is a company specializing in custom gaming controllers designed for PlayStation 5, Xbox, and PC platforms. Their products allow gamers to upgrade their gear by providing extensive customization options, including performance parts and aesthetic designs tailored to individual gaming styles. SCUF Gaming is recognized for its focus on enhancing gameplay experiences through precision-engineered controllers. The target market for SCUF Gaming includes serious gamers and esports enthusiasts who seek to improve their performance and express their personal style while gaming. By offering a range of customizable features, SCUF caters to players who prioritize both functionality and aesthetics in their gaming equipment. The company's commitment to quality and innovation positions it as a prominent player in the gaming accessories market.
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