Good service to replace broke lock
Original lock on heavy duty retractable bollard snapped but quickly replaced without delay. Great customer service to correct the issue. Thanks.

Shelters Store is an online retailer specializing in portable garages, shelters, carports, and greenhouse kits. The company provides a diverse range of products designed to protect vehicles, outdoor equipment, and valuable items from various weather conditions. Customers can find heavy-duty shelters that are snow and wind rated, ensuring durability and reliability in harsh climates. Additionally, Shelters Store offers a selection of pop-up canopies suitable for both personal events and commercial use. Targeting homeowners, outdoor enthusiasts, and businesses in need of protective coverings, Shelters Store emphasizes affordability by providing wholesale prices and free shipping across the United States. The product lineup includes car covers, motorcycle covers, and various types of outdoor canopies, catering to a wide array of consumer needs. With a commitment to quality and customer satisfaction, Shelters Store aims to be a trusted source for all-weather shelter solutions.
Reviewers generally praise Shelters Store for its excellent customer service and responsiveness, highlighting specific staff members like Jay and Miz for their dedication and support. Many customers appreciate the quick resolution of issues, such as replacing broken locks on bollards without delay.
However, there are notable complaints regarding product quality, with one customer expressing dissatisfaction after spending over £600 on parking bollards that rusted and had operational difficulties. This mixed feedback indicates that while many consumers enjoy a positive shopping experience, concerns about product durability and some customer service interactions remain. Overall, Shelters Store is viewed positively, but there are areas for improvement in product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 4.3 | 8 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Aug 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 5.0 | 1 |
| Feb 24 | 1.0 | 1 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | 4.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 8 most recent reviews.
“Great customer service to correct the issue”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 67 out of 100 | 4.2 out of 5 (good) | — | 8 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Shelters Store is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.2).
8 reviews of Shelters Store. Filter by what matters to you.
Over a year ago
Original lock on heavy duty retractable bollard snapped but quickly replaced without delay. Great customer service to correct the issue. Thanks.
Over a year ago
Spent over £600 on parking bollards. One of locks have seized, stainless steel bollard is rusting and very hard to operate in general. Customer service not much better either. Use another company if I... See more
Over a year ago
I found the customer service and response to queries very professional and i dealt with Jay Khan who was very supportive and moved the extra mile to meet our needs
Over a year ago
Excellent customer service from Miz. Highly recommended very quick and reliable.
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Original lock on heavy duty retractable bollard snapped but quickly replaced without delay. Great customer service to correct the issue. Thanks.
Spent over £600 on parking bollards. One of locks have seized, stainless steel bollard is rusting and very hard to operate in general. Customer service not much better either. Use another company if I was you..
I found the customer service and response to queries very professional and i dealt with Jay Khan who was very supportive and moved the extra mile to meet our needs
Excellent customer service from Miz. Highly recommended very quick and reliable.
Jay at Shelter Store provided brilliant customer service - we needed 3 x bollards for a build date and Jay pulled out all the stops to ensure Shelter Store's forecast delivery times were met - *excellent service*
For me, this changed into a excellent paintings, but now i am fully thrilled with you. You helped me get your operation back once more truely fast. Greatly advocated
Shelter for women life line ministry.Show Support Right Here! 1 2 3 4 5 6 7 8 9 10 From the office of propheteses riels and my sponsor pastor Moses and church ministry amen. Reply back In. Support Big Company We need you to pinch in to every month February 1, 2019 thank you for your business every month.
Shelters Store is one of the best online portable garage and carports retail shop, they providing outdoor storage sheds, carports, greenhouse kits and shelters at lowest price with free shipping
Shelters Store is an online retailer specializing in portable garages, shelters, carports, and greenhouse kits. The company provides a diverse range of products designed to protect vehicles, outdoor equipment, and valuable items from various weather conditions. Customers can find heavy-duty shelters that are snow and wind rated, ensuring durability and reliability in harsh climates. Additionally, Shelters Store offers a selection of pop-up canopies suitable for both personal events and commercial use. Targeting homeowners, outdoor enthusiasts, and businesses in need of protective coverings, Shelters Store emphasizes affordability by providing wholesale prices and free shipping across the United States. The product lineup includes car covers, motorcycle covers, and various types of outdoor canopies, catering to a wide array of consumer needs. With a commitment to quality and customer satisfaction, Shelters Store aims to be a trusted source for all-weather shelter solutions.
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