SH Salons is a leading provider of premium beauty equipment and retail products specifically designed for professionals in the salon and spa industry. Operating from a warehouse in Houston, TX, the company offers a diverse range of high-quality tools and supplies, including luxury head spa beds and professional salon furniture. SH Salons is dedicated to catering to the needs of beauty professionals, providing them with essential products that enhance their service offerings and improve customer experiences. With a focus on quality and customer support, SH Salons ensures that its clients have access to reliable products backed by U.S.-based support and maintenance services. The company also emphasizes competitive pricing and offers free shipping on retail product orders over $75, making it a practical choice for salon and spa owners seeking to elevate their business with trusted equipment and beauty essentials.
SH Salons generally receives positive feedback, with many customers praising the fast shipping and high-quality products. Reviewers frequently highlight their satisfaction with items like beds and nail polish, noting that they arrived quickly and met expectations.
However, there are significant complaints regarding incorrect shipments and product quality issues, such as receiving items in the wrong color or broken upon arrival. Some customers express frustration over poor customer service, citing unresponsive communication when trying to resolve these issues. Despite these concerns, the overall sentiment remains favorable, with a majority of consumers recommending the company for its excellent products and speedy delivery.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 85 | 100% | -0.5 | ● Medium |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 5.0 | 8 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 3.0 | 4 |
| Mar 25 | 3.3 | 6 |
| Apr 25 | 5.0 | 6 |
| May 25 | — | 0 |
| Jun 25 | 4.3 | 6 |
| Jul 25 | 3.7 | 6 |
| Aug 25 | 5.0 | 2 |
| Sep 25 | — | 0 |
| Oct 25 | 2.7 | 6 |
| Nov 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 85 most recent reviews.
“My bed is great and got here fast”
“Bed arrived the wrong color and requested an email back to address the wrong shipment and they just ignored me as oth...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty Services.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | −9% | 85 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 4.3 out of 5 (good) | 4.7 out of 5 (good) | — | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | 5.0 out of 5 (good) | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | 4.9 out of 5 (good) | +1% | 381 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 145 |
Bottom line: SH Salons is #4 of 5 on overall rating in this group. On delivery, Beauty Works scores higher (5.0 vs 4.4).
85 reviews of SH Salons. Filter by what matters to you.
I love your products especially the cutinol rebirth. I am just frustrated coz I received a hair serum that expires January 2025. I did purchase it late December. Why would you do that to your customer?
I never received the brush
Horrible they send a broken Head Spa pillow and they tell me that it’s not broken and they make me pay for a return shipping label when it’s not my fault that they sent a broken item. They should provide the label very cheap products. Won’t be buying anything from here again.
My unit was leaking right out of the box. I’ve been trying to communicate all week and it is now Thursday with nothing resolved. Will never buy from this company again.
Horrible they send a broken Head Spa pillow and they tell me that it’s not broken and they make me pay for a return shipping label when it’s not my fault that they sent a broken item. They should provide the label very cheap products. Won’t be buying anything from here again.
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My unit was leaking right out of the box. I’ve been trying to communicate all week and it is now Thursday with nothing resolved. Will never buy from this company again.
I never received the brush
I love your products especially the cutinol rebirth. I am just frustrated coz I received a hair serum that expires January 2025. I did purchase it late December. Why would you do that to your customer?
I ordered the incorrect items. My mistake. I then reordered the correct items, and contacted you twice to ask about returning my incorrect items (that were still in original packaging) and I got no response, either time.
I no get my package.Im not happy
The order hasn't been delivered
SH Salons is a leading provider of premium beauty equipment and retail products specifically designed for professionals in the salon and spa industry. Operating from a warehouse in Houston, TX, the company offers a diverse range of high-quality tools and supplies, including luxury head spa beds and professional salon furniture. SH Salons is dedicated to catering to the needs of beauty professionals, providing them with essential products that enhance their service offerings and improve customer experiences. With a focus on quality and customer support, SH Salons ensures that its clients have access to reliable products backed by U.S.-based support and maintenance services. The company also emphasizes competitive pricing and offers free shipping on retail product orders over $75, making it a practical choice for salon and spa owners seeking to elevate their business with trusted equipment and beauty essentials.
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