Shuttle24 is a transportation service based in Poland, specializing in offering convenient and comfortable airport transfers primarily between Warsaw and Modlin Airport. The company caters to a wide range of clients, including private individuals and business enterprises, ensuring their journey to and from the airport is as smooth and hassle-free as possible. Shuttle24's services extend beyond simple airport transfers to include limousine hire with a driver, bus rentals for both short and long distances, and larger vehicle hires such as the Mercedes Sprinter XXL for groups or special occasions. They also offer coach rentals tailored for private tours, school trips, or business travel needs. The company prides itself on high-quality service, underscored by the availability of a mobile application that simplifies the booking process, allowing customers to arrange their transportation quickly and easily. Shuttle24 emphasizes customer satisfaction, offering features such as free changes or cancellations up to three hours before the ride, and a commitment to wait for passengers in case of delayed flights. With a focus on providing a comfortable, secure, and efficient transportation solution, Shuttle24 serves as a reliable partner for travelers seeking airport transfers and more in Warsaw and surrounding areas.
Shuttle24 receives mixed feedback from customers regarding its transportation services in Poland. Many reviewers praise the service quality, highlighting the professionalism and pleasant demeanor of drivers, with one noting a "VIP" experience due to the comfortable vehicle and attentive staff.
Positive comments also emphasize reliable airport transfers and good communication, making it a recommended choice for some travelers. However, a significant number of complaints arise, particularly concerning issues at the airport, with several customers reporting severe delays and a lack of assistance during their experiences. Some express frustration over missed pickups and inadequate customer support, leading to a negative perception of the service. Overall, while there are commendable aspects, the negative experiences shared by many customers suggest a need for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 3.2 | 9 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 1.0 | 1 |
| Apr 24 | — | 0 |
| May 24 | 1.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 9 most recent reviews.
“Nice Service👍🏻 Driver was waiting for us even though the flight had delay”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Hobbies.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 3.2 out of 5 (fair) | 67 out of 100 | — | 9 |
| 5.0 out of 5 (good) | 100 out of 100 | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 0% | 43 |
Bottom line: Shuttle24 - Transportation services Poland is #3 of 5 on overall rating in this group.
9 reviews of Shuttle24 - Transportation services Poland. Filter by what matters to you.
Over a year ago
Nie polecam tego lotniska. Moja mama straciła 30h ze swojego życia i nigdzie nie poleciała. Zero informacji i pomocy. Nikt nie interesował się ludzim, którzy tam byli.. Daliście ludziom bony za które... See more
Over a year ago
Zwykle nie korzystam z takich usług, ale jeśli już, to ratują mi tyłek.
Over a year ago
Pan Tomasz przewiózł mnie z Dworca Centralnego pod hotel super vanem Mercedesa, siedzenia bardzo wygodne a sam kierowca bardzo elokwentny, uczynny i elegancko ubrany - czułem się jak VIP. Polecam wszy... See more
Quick answers to the questions people ask most.
Shuttle24 offers a variety of transportation services including airport transfers, private car hires, and group transportation. For more details on services and vehicle options, please visit our website at shuttle24.pl.
You can book a ride with Shuttle24 directly through our website. We recommend booking at least 24 hours in advance to ensure availability, especially for airport transfers and group transportation.
Shuttle24 operates 24/7, including holidays, to meet all your transportation needs. For specific inquiries or special arrangements, please contact us through our website.
Shuttle24 offers flexible cancellation policies. For full details on cancellations and refunds, please review our terms and conditions on shuttle24.pl or contact our customer service.
In case of delays or if you experience a no-show from our side, please contact us immediately. We aim to provide timely solutions and, where applicable, refunds, as customer satisfaction is our priority. Further information can be found on our website.
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Polarized pattern: few middle ratings. 56% of recent reviews are 4–5★ and 44% are 1–2★.
Nie polecam tego lotniska. Moja mama straciła 30h ze swojego życia i nigdzie nie poleciała. Zero informacji i pomocy. Nikt nie interesował się ludzim, którzy tam byli.. Daliście ludziom bony za które prawie nic nie można było kupić bo nie było jedzenia na lotnisku! Mogliście przewieźć ludzi na lotnisko do Łodzi albo zapewnić hotel ale nie po co! Straszne to wszystko! Żenada! Nie liczycie się z ludźmi! Nie polecam! Daje jedna gwiazdkę bo niestety mniej dać nie mogę! Lot byl o godzinie 13 i warunki były super! Wiec to nie pogoda a brak organizacja ze strony lotniska!
Pan Tomasz przewiózł mnie z Dworca Centralnego pod hotel super vanem Mercedesa, siedzenia bardzo wygodne a sam kierowca bardzo elokwentny, uczynny i elegancko ubrany - czułem się jak VIP. Polecam wszystkim!
Nie wiem jak to jest jak ludzie piszą że tu przebiega wszystko sprawnie. Latam z tego lotniska i jestem w stanie pokusić się o słowa że to jest najgorsze lotniska w całej UE. Wszystko jest opóźnione zero zorganizowania. Ludzie są puszczani przez bramki a potem stoją jak bydło póki wejdą do samolotu, nawet ostatnio spotkałem się z korkiem na lotnisku gdzie stał tylko jeden samolot przez to gdzie my byliśmy gotowi do lotu to musieliśmy czekać aż samolot za nami wpuści ludzi na pokład i ruszy przed nami ( bez sensu ) i mieliśmy 40 min opóźnienia i to nie pierwsza taka sytuacja bo Pani z którą siedziałem mówiła że to już jest normalne na tym lotnisku że łaty są opóźnione z powodów braku organizacji i doświadczenia pracowników. I jeszcze krótka sytuacja na koniec podczas odprawy celnej gdy stałem już przy okienku do stanowiska obok podeszła Pani która miała jakąś tam kawę i parę paszportów w ręce i na ten widok młoda pracownica urzędu celnego z pogardą ścięła kobietę od góry do dołu i z wielką łaską obsłużyła ową kobietę takie to polskie siedzieć za karę w pracy do ktorej sama walczyła o to żeby tam dostać a potem siedzieć nadąsana i z łaską ludzi obsługiwać. Warszawa Modlin…? Koszmar !!!
Utrolig dårlig oplevelse; havde booket en tur fra vores lejlighed( i Warszawa) til lufthavnen…. Chaufføren dukkede aldrig op, kontaktede ham, via nummeret vi havde fået da vi bookede, og han kendte ikke til vores booking… han tilbød at komme 40 minutter senere… men det var alt for sent, og vi havde tjekket ud fra lejligheden.
Non si è presentato nessuno e non hanno nemmeno rimborsato il costo prepagato.
Zwykle nie korzystam z takich usług, ale jeśli już, to ratują mi tyłek.
Nice Service👍🏻 Driver was waiting for us even though the flight had delay. Very pleasant ride. Would recommend and use again.
Muchas gracias, la novia de Modlin por su servicio profesional. Monika y Paulina nos ayudaron con las formalidades. Si volvemos a Polonia, definitivamente alquilaremos un automóvil nuevamente.
Shuttle24 is a transportation service based in Poland, specializing in offering convenient and comfortable airport transfers primarily between Warsaw and Modlin Airport. The company caters to a wide range of clients, including private individuals and business enterprises, ensuring their journey to and from the airport is as smooth and hassle-free as possible. Shuttle24's services extend beyond simple airport transfers to include limousine hire with a driver, bus rentals for both short and long distances, and larger vehicle hires such as the Mercedes Sprinter XXL for groups or special occasions. They also offer coach rentals tailored for private tours, school trips, or business travel needs. The company prides itself on high-quality service, underscored by the availability of a mobile application that simplifies the booking process, allowing customers to arrange their transportation quickly and easily. Shuttle24 emphasizes customer satisfaction, offering features such as free changes or cancellations up to three hours before the ride, and a commitment to wait for passengers in case of delayed flights. With a focus on providing a comfortable, secure, and efficient transportation solution, Shuttle24 serves as a reliable partner for travelers seeking airport transfers and more in Warsaw and surrounding areas.
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