Nike is a multinational corporation that designs, develops, and sells athletic footwear, apparel, equipment, and accessories. The company serves athletes and sports enthusiasts across various disciplines including running, basketball, soccer, and fitness training. Nike operates through retail stores, online platforms, and wholesale distribution to retailers worldwide.
Nike receives overwhelmingly negative feedback from consumers, with a significant number expressing frustration over poor customer service and delivery issues. Many reviewers report difficulties with the website, citing errors during the purchasing process and unprocessed returns, leading to dissatisfaction and financial loss.
Complaints about the delivery service are prevalent, with customers noting that packages are marked as delivered without proper confirmation or communication. Despite these issues, some consumers praise the comfort of specific products like the Vapor Max shoes, highlighting their quality. However, the overall sentiment is marred by the lack of effective support and unresolved complaints. As a result, Nike struggles to maintain a positive reputation among its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Nike Jamais plus”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.4 out of 5 (poor) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | +1% | 27 |
Bottom line: Nike is #5 of 5 on overall rating in this group. On quality, ONE Sports Warehouse scores higher (5.0 vs 1.0).
60 reviews of Nike. Filter by what matters to you.
Over a year ago
Es una página que no funciona, intenté comprar unas zapatillas y estuve 20 minutos intentando hacer la compra pero daba todo el rato error por parte de Nike, me puse en contacto con el servicio técnic... See more
Over a year ago
Mijn retour is nooit verwerkt dus moest het gewoon betalen voor iets wat ik retour heb gestuurd
Over a year ago
the vapor max shoes are the most comfrotable shoes ive ever had
Over a year ago
Muy mal la empresa de reparto. No vuelvo a comprar. No llaman al portero para saber si estas en casa y no entregan el pedido.
Quick answers to the questions people ask most.
Nike offers a wide range of athletic footwear, apparel, and equipment for various sports and activities. Their product lines include running shoes, basketball sneakers, athletic clothing, and accessories for men, women, and children.
You can find Nike store locations and hours by using the store locator on Nike's official website or mobile app. Simply enter your zip code or city to view nearby stores with their addresses, phone numbers, and operating hours.
Nike typically offers returns within a specified timeframe for unworn items with original packaging and receipt. For the most current return policy details, including time limits and conditions, check Nike's official website or contact customer service directly.
Nike provides sizing guides on their website that include measurements in inches and centimeters. You can also visit a Nike store for professional fitting assistance, as sizing may vary between different shoe models and styles.
Yes, Nike operates an official online store where customers can browse and purchase products. They offer various shipping options and delivery services, with specific availability and timing depending on your location.
Nike customer service can be reached through multiple channels including phone, email, live chat on their website, and social media. Contact information and hours of operation are available on Nike's official website under the customer service section.
Nike offers membership programs that may include benefits such as exclusive access to products, special offers, and member-only events. Details about membership benefits and how to join can be found on Nike's website or by asking in-store.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Es una página que no funciona, intenté comprar unas zapatillas y estuve 20 minutos intentando hacer la compra pero daba todo el rato error por parte de Nike, me puse en contacto con el servicio técnico y no me pudieron solucionar nada, me dijeron que esperase veinticuatro horas y lo volviera a intentar, y ahora que ya me deja están agotadas las zapatillas. Haceros un favor a vosotros mismos y buscar ofertas en otras páginas.
Mijn retour is nooit verwerkt dus moest het gewoon betalen voor iets wat ik retour heb gestuurd
the vapor max shoes are the most comfrotable shoes ive ever had
Muy mal la empresa de reparto. No vuelvo a comprar. No llaman al portero para saber si estas en casa y no entregan el pedido.
Nike Jamais plus ! J'ai eu beaucoup de travail, je n'ai pas pu aller chercher mes vêtements et les essayer. Bien que j'ai expliqué ma situation au téléphone, impossible de faire le retour alors que il y avait un dépassement de 2 jours ! L'opérateur de Nike au téléphone ne pouvait rien faire car la politique de Nike est plus importante que ses clients. En conséquence, c'est la dernière fois que je commande chez Nike. Ceux qui ne travaillent pas ou peu auront le temps d'essayer ! Peut-être pas l'argent pour faire les achats que je faisais. Mais finalement, ceux qui ont l'argent manquent parfois de temps Bravo le Service clientèle qui fait perdre de bons clients en les impuissantant plutôt qu'en les fidélisant Quand je vois les autres avis, je comprends ne pas être la seule mécontente !
If I could give this zero stars I would. Quite possibly the worst customer service I have received in my life. The staff will blatantly lie to you just so you get off the phone and the chat. They don’t resolve anything and I am left out of pocket as they have stolen my funds. I ordered a gift card which was not received. I requested a cancellation 3 days after the order was made. The woman on the phone was extremely rude and unhelpful and you could tell she didn’t want to be there. She sent me an email to say a cancellation had been requested. I went back and forth with customer service who kept telling me they had escalated the case and I would receive my refund. It has been a month now and I still haven’t received it. They are now trying to say I am outside the 14 day refund policy even though I requested it three days after the order. I am beyond disgusted. Will never ever order anything from Nike again. Always use a credit card with them if you are going to order because they will take your money
Terrible experience. Ordered trainers the delivery company Paack have lied and provided a fake DNI and signature. The business wasn’t even open at the time they claimed to deliver. Nike refuse to help with a refund or replacement. Nike are great in other countries but awful in Spain avoid at all costs !!!! Have taken up with PayPal and then it will be the police. Discussing way to treat customers
I ordered some trainers, went on holiday, got back my trainers had been delivered by royal mail, no picture or details of delivery, just a picture of the parcel. No note left so I contacted nike who confirm royal mail posted to a neighbour, no details of number or who or even which town. So nike wont replace as they say its been delivered. Absolute shambles, the postie even said he cannot remember, he left a parcel over the fence and with the neighbour next door, ive got the parcel off the neighbours and there was nothing over the fence. Someone is clearly lying and how can a postie remember from a week ago, surely he delivers multiple parcels.
As a Nike fan i always was eager to see what it would feel like to own clothes from the brand.Since a few years ago i started wearing Nike and all i can say is so far so great.
J’ai passé une commande pour un tee shirt de foot ado je devais le recevoir 3 jours après au final rien reçu au final au bout de 2 semaines on me dit que le colis est bloqué. je décide donc de recommander la même chose et il m’est arrivé encore la même chose. Conclusion c’était un cadeau d’anniversaire et au final je ne l’ai jamais reçu et toujours des excuses. Plus jamais je commanderais sur nike
The worst service and give incorrect tracking details buy from else where
Liefert ebenfalls pünktlich, so wie Adidas. Material Qualität ebenfalls unterirdisch, aber ich erwarte auch nichts anderes.
Geweldig bedrijf!
Nike hat den schlechtesten Kundenservice den ich je hatte. Man wird immer nur vertröstet das man eine Info in 3 bis 5 Werktagen erhält. Schon über 1 Monat auf eine Rückzahlung am warten. Keine Info kein Geld. Unmöglich.
Na omgerekend heel veel geld uit gegeven te hebben aan Nike zijn we er klaar mee. Mijn bestelling met bestelnummer C01505105326 wat niet is afgeleverd maar wel als afgeleverd is bestempeld. Ik heb al tig keren contact gehad met Nike om het op te lossen maar jullie willen mij niet helpen. Er is geen bewijs dat mijn pakket is afgeleverd, ik heb om bewijs gevraagd maar die krijg ik niet. Ik heb DHL nooit toestemming gegeven om mijn pakket naar een afleverpunt of bij de buren af te geven is ook te zien in mijn DHL APP. Ik heb alle bewijs met een e-mail opgesteld door een JURIST gemaild naar Nike maar ze nemen mij gewoon niet serieus en verwachten wel dat ik het aankoop bedragga betalen. IK WIL DIT ZSM OPGELOST HEBBEN ANDERS STAP IK NAAR HET ACM, CONSUMENTENBON. IK HEB DIE PAKKET NOOIT GEKREGEN en heb ook geen rede om te liegen.
Rücksendung wurde trotz mehrfacher Erinnerung nicht erstattet.
Obsługa mogłaby być lepsza, ale produkt w porządku.
CONSEGNE INDECENTI TUTTO PER RISPARMIARE. Nike si affida a TYP corriere inaffidabile nella zona di Castelfranco Veneto. Non ordinerò più
Llevo esperando desde hace más de un mes una devolución de 301€ y cada vez que llamo, me dicen que me espere 14 días. Tambie´n estoy esperando desde hace 20 días que me llegue un paquete valorado en 275 y el transportista no pasa por casa y NIKE se lava las manos. NO COMPRAR ONLINE
bought a pair of Nike P-6000 runners for my son, order number C01509227278. Delivered yesterday and he wore them for 2 hours this morning and the sole came off. Nike won't even pick them up despite sending a faulty product I have to organise a full return. Such a bad experience all round with the product and the customer service.
Nike offers customization services for select products through their Nike By You program. This allows customers to personalize certain shoes and apparel with custom colors, materials, and text options.
Nike designs products for a wide variety of sports and activities including running, basketball, soccer, tennis, golf, training, and lifestyle wear. They also offer specialized gear for specific athletic needs and seasonal sports.
Yes, Nike typically offers gift cards that can be purchased online or in-store. These gift cards can usually be used for purchases at Nike retail locations and on their official website.
After placing an online order, Nike provides tracking information via email confirmation. You can also track your order by logging into your Nike account or using the tracking number provided in your order confirmation.
Nike may offer special discounts for students, military personnel, and other groups. For current discount programs and eligibility requirements, check Nike's website or contact customer service for the most up-to-date information.
Nike is a multinational corporation that designs, develops, and sells athletic footwear, apparel, equipment, and accessories. The company serves athletes and sports enthusiasts across various disciplines including running, basketball, soccer, and fitness training. Nike operates through retail stores, online platforms, and wholesale distribution to retailers worldwide.
