K DAVIES
1 review
LHR fire - no response to emails
Our flight was cancelled due to the LHR fire on 21 March. I have sent numerous emails, advising them that we had to make our own return arrangements and that the alternative flight offered is not suitable and has to be cancelled. None of my emails have been replied to, I have had to call and even then the information is wrong or unclear. I am being asked to sign a refund form that has the wrong information and write again to advise that the flight needs to be cancelled.
