Skywings Travel is a travel agency focused on providing a range of travel services, including flight bookings, hotel reservations, and holiday packages. The company operates through its website, skywings.co.uk, where customers can browse various travel options tailored to their needs. Skywings Travel aims to simplify the travel planning process for individuals and families seeking reliable and affordable travel solutions. The target market for Skywings Travel includes leisure travelers, business professionals, and anyone looking to explore new destinations or plan their next getaway. By offering a user-friendly online platform, the company allows customers to easily access travel information, compare prices, and make informed decisions for their travel arrangements.
Skywings Travel receives overwhelmingly positive feedback, with customers frequently praising the outstanding service and helpfulness of agents like Kevin Hart, Haris, and Kathy Wilson. Reviewers highlight the professionalism and patience of the staff, who assist in navigating bookings and securing great deals.
Many express satisfaction with the smooth booking process and the value for money offered. However, a few customers report issues with payment processing and fluctuating prices, which can lead to confusion during the booking experience. Despite these minor complaints, the overall sentiment remains highly favorable, with most consumers recommending Skywings for their travel needs. Overall, Skywings Travel is regarded as a reliable and efficient choice for travelers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.8 | 119 |
| Jan 25 | 4.8 | 153 |
| Feb 25 | 4.8 | 146 |
| Mar 25 | 4.8 | 147 |
| Apr 25 | 4.9 | 121 |
| May 25 | 4.9 | 96 |
| Jun 25 | 4.9 | 102 |
| Jul 25 | 4.8 | 116 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I recently booked my ticket Delhi to Heathrow”
“Our credit Card company confirms Skywings as the merchant having received payment”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 0% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Skywings Travel is #2 of 5 on overall rating in this group.
500 reviews of Skywings Travel. Filter by what matters to you.
Kathy Wilson went out of her way to help me with my booking, especially when prices keep changing online. It gets a bit confusing. Kathy talked me through a number of options for my booking and looked into every detail I asked her about. I’ve used Sky wings twice now and I’m very happy with the service both times
They looked into the issue and corrected an error which helped to protect my information. I found Carol to be attentive to what I needed and listened to my requirements, finding a solution swiftly. She was also very professional In tone and manner.
My flight confirmation took a while to come through but did in the end. I had great help from Twinkle in customer care when I could finally get through to someone.
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I made a mistake with my booking, and it was sorted very easily. Big thanks to Alex and Skylar, they were very helpful and professional
Carol was helpful in overcoming the problem with the credit card transaction. She also explained that the documents will be sent within 24 hours.
Booked flights through Skywings at the end of 2024, well in advance of flying. All seemed good, Scott was very helpful and E-Ticket came through fine. Fast forward 9 months. There was an issue with the ticket. The E-Ticket they sent me doesn't state the type of ticket i.e. adult/child. So, called them for help to get this rectified and spoke to Henry. He confirmed they had the correct ages of all passengers, and that all tickets were at the same price. They weren't sure what had happened with the booking and Scott has left the business now. Henry ran through everything and was very helpful and reassuring; confirming the correct dates of birth had been taken and that the price paid for all the tickets was the same. So, he gave me hope it would all be sorted quickly. I also spoke directly to the airline customer service. They advised that the 2 tickets which had been incorrectly issued as Child tickets by Skywings needed re-issuing as Adult tickets before flying, as per their airline policy on flying age of passengers and what ticket is required. The airline said they are unable to change this and the ticketing agent, Skywings, has to do this as it was their error. They said Skywings can call their support line and they will guide them through it, as it can be sorted quickly. Back to Skywings, Henry said he will get the ticketing department to sort it out and should be done within 48 hours. So, I thought, great, all in hand. This was Thurs 10. However, it was still not done by Mon 14. So, called back up and spoke to Henry again. Henry spoke to ticketing and said it should be sorted out in a FURTHER 72 hours. This was extremely frustrating at the time. I must clarify this was not down to Henry, he seemed to be doing everything he could, it was down to the ticketing dept. Then, on Tues 15 I got a call from Joy. He explained that the issue was the 'titles' - as when Scott had booked it he had put down Master and Miss, which by the airline's booking system are child 'titles'. So, Joy explained that Skywings paid the 60-70 GBP per ticket to amend the booking with the airline and changed the 'titles' to Mr and Ms. This meant it was now under a separate booking reference but, importantly, Joy had retained the seat reservations so we were all still sitting together. Thanks Joy and Henry for sorting out the issue. I have amended my review to 4 star, because the issue was resolved. However, I cannot put it to 5-star because the issue did occur and it caused stress - but appreciate the situation was created by an ex-employee and fixed by 2 very customer focussed current employees.
We had to change our flights due to a change in circumstances. We contacted Skylar at Skywings and he was extremely helpful, putting our minds at ease. He frequently followed up our calls and ensured we got the flights we wanted. He was easy to contact and was always polite and knowledgeable.
It was an excellent service provided by Robert. His service was absolutely fantastic. He was very helpful and friendly.
Great customer service, highly recommended
I booked a return flight from London Heathrow to Haneda Tokyo. The payment was smooth, got a confirmation email straight away but realised that on the return flight there was no luggage added. I thought I would deal with this once I get the Airline's reference number, but Kevin called me straight away to address this issue, and to add luggage was GBP75.00, which I thought was reasonable and didn't doubt it would be different to what Airline would charge. He sent me a link by email I could pay for this while we were on the phone, again, smooth. He explained that the next step would be for them to send me a trip confirmation document, which I would need to sign, then e-ticket will be issued. All was okay up to here. Unfortunately I didn't get an email with e-tickets, and the airline's reference number was also invalid, so I used the chat system on their website on Sunday, Henry replied to me but then I had no response from him so I emailed the booking team as instructed in their email. Monday AM, still no response, so I used the chat again, Skyler helped me this time, first he said the email would be sent within 2-5mins, which I didn't get, so he checked again with his colleague, and eventually I got it after 30mins which wasn't bad. Whilst I was waiting for their email, I've quickly checked how much it actually would cost to add luggage on the airline's website, which I couldn't find, but I found that other agencies do the same, but one of them charged GBP40.00, so Skywings charged me almost double. I do understand they need a commission and an administrative charge, and GBP75.00 wouldn't bankrupt me, but thought it was a bit much. For these reasons, I'd ideally give 3.5 stars, but I'd still happy to give them 4.
Ali was very helpful with getting urgent ticket information
Prompt response to my request.
Henry/Kathy Wilson was friendly and helpful. She assisted me to find out my booking when I was on the call. Help me out step by step. Thank you Kathy.
Friendly staff, particularly Twinkle, who was patient and helpful. There was a problem with the payment going through on my end, which meant I was unable to complete the transaction the same day. I was informed by another operator that this had caused a jump in the price overnight by almost £600. This was out of my range, so I declined. Fortunately, who knew, the following day it went back down again!
After making an error with the name on the booking compared to my new passport, Ali kindly amended my booking and sent a payment link to have the correction done. We are now looking forward to our holiday to Thailand in July.
When I trying from the website I can not done so I m upset but suddenly I got a call from you and I book my ticket but the price is different from the website
Skywings Travel is a travel agency focused on providing a range of travel services, including flight bookings, hotel reservations, and holiday packages. The company operates through its website, skywings.co.uk, where customers can browse various travel options tailored to their needs. Skywings Travel aims to simplify the travel planning process for individuals and families seeking reliable and affordable travel solutions. The target market for Skywings Travel includes leisure travelers, business professionals, and anyone looking to explore new destinations or plan their next getaway. By offering a user-friendly online platform, the company allows customers to easily access travel information, compare prices, and make informed decisions for their travel arrangements.
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