Red wine delicious poor customer service
Red wine delicious. However in my 2nd order 4 bottles had a crumbling cork. Emailed & called and no response. Won't be ordering again.

SlimLine Wine is a company dedicated to producing a range of sugar-free, lower-calorie wines and beers, appealing primarily to health-conscious consumers. Their product lineup includes white, red, rosé, and sparkling wines, all crafted to contain zero sugar, zero carbohydrates, and 80% fewer sulphites compared to traditional wines. Registered with the Vegan Society, SlimLine Wine emphasizes its commitment to quality and taste without compromising health standards. The company targets individuals following specific dietary lifestyles, such as keto, as well as those seeking to reduce their sugar intake while still enjoying alcoholic beverages. SlimLine Wine also offers a sugar-free beer option, crafted to deliver flavor without the addition of sugar or carbs. With a focus on both flavor and health, SlimLine Wine aims to provide satisfying alcoholic options for consumers who prioritize wellness in their drinking choices.
SlimLine Wine garners a largely positive reputation among consumers, with many praising the exceptional quality and taste of their wines, particularly noting the deliciousness of their low-calorie options. Reviewers frequently highlight the speedy delivery and excellent customer service, with comments about prompt responses to queries and efficient order handling.
However, some customers express dissatisfaction regarding issues with their orders, indicating that there can be occasional problems that need addressing. Despite these concerns, the majority of feedback emphasizes the enjoyable experience of ordering from SlimLine Wine, with many stating they would reorder due to the great taste and health-conscious offerings. Overall, SlimLine Wine is well-regarded for its product quality and service, making it a favorable choice for wine enthusiasts.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 55 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 5.0 | 25 |
| Jul 25 | 5.0 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 55 most recent reviews.
“Always quick delivery”
“Absolutely shocking customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.9 out of 5 (good) | 4.1 out of 5 (good) | — | 55 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 |
Bottom line: SlimLine Wine is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.9).
55 reviews of SlimLine Wine. Filter by what matters to you.
Red wine delicious. However in my 2nd order 4 bottles had a crumbling cork. Emailed & called and no response. Won't be ordering again.
I made one order - the wine wasn't brilliant, although, to be fair it was fat free. However, I have been receiving unwanted texts from them ever since I made the order. That's the height of rudeness to me. Bombarding my email is bad enough, marketing on my texts is unacceptable. Furthermore they don't provide an unsubscribe facility on the text.
Lovely wine but waited so long to drink it! Ordered 6 bottles of the sparkling rose on the 1st April. Delivery is supposed to be 2-3 working days. After just over 2 weeks I contacted them to say it hadn't arrived, to be told it was damaged in transit and a replacement order would be sent out that day. Another week goes by and still nothing so I contact them again to be told the same thing and that my order would be dispatched that day and that I would receive a refund for my inconvenience. My order did eventually arrive a couple of days later, but refund is yet to materialise. I won't hold my breath. Such a shame as the wine is lovely and if it wasn't for the hassle I'd gladly order it again. When you order such things for special occasions and it does not turn up in time it's very disappointing indeed.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The sparling wine is lovely, however the website is poor, delivery so so slow, the customer care is pretty poor, and their response to any kind of criticism seems to be defensive and lacking in any kind of apology. Such a shame really as I would always usually prefer to shop with independent businesses but I'll just be ordering via amazon or tesco from now on. Dealing with SLM Wines directly is painful.
SlimLine Wine is a company dedicated to producing a range of sugar-free, lower-calorie wines and beers, appealing primarily to health-conscious consumers. Their product lineup includes white, red, rosé, and sparkling wines, all crafted to contain zero sugar, zero carbohydrates, and 80% fewer sulphites compared to traditional wines. Registered with the Vegan Society, SlimLine Wine emphasizes its commitment to quality and taste without compromising health standards. The company targets individuals following specific dietary lifestyles, such as keto, as well as those seeking to reduce their sugar intake while still enjoying alcoholic beverages. SlimLine Wine also offers a sugar-free beer option, crafted to deliver flavor without the addition of sugar or carbs. With a focus on both flavor and health, SlimLine Wine aims to provide satisfying alcoholic options for consumers who prioritize wellness in their drinking choices.
This profile hasn't been claimed by the business owner.