Fantastic after-sale service
There were technical issues with some of the products we purchased, and SocketStore immediately and unbureaucratically sent us free replacements. Basically fantastic customer service.

Socket Store is an online retailer based in the UK that specializes in a diverse range of high-quality sockets and switches. Catering to both residential and commercial customers, the company offers an extensive selection of products, including brass, steel, copper, and various metal finishes such as chrome, rose gold, and brushed nickel. Their inventory features not only standard sockets and switches but also specialized items like dimmers, toggles, and data plates. With a commitment to quality, all products are crafted from premium materials and are available at competitive prices. Socket Store also provides features such as free delivery on orders over £25, a 60-day returns policy, and a 10-year warranty on their products. The company's focus on variety and customer satisfaction makes it a reliable choice for anyone looking to enhance their electrical fittings with stylish and durable options.
Consumers overwhelmingly praise Socket Store for its excellent service and high-quality products. Reviewers highlight the prompt delivery, often receiving their orders ahead of schedule, and appreciate the easy navigation of the website.
Many mention the wide variety of color choices available, making it a go-to for unique items like burnished copper sockets and pewter switches. The staff is frequently described as helpful and responsive, addressing any issues swiftly, such as replacing faulty items. Customers also note the fair pricing and good value for money, reinforcing their satisfaction with the overall shopping experience. With no significant complaints surfacing, the sentiment remains highly positive, reflecting a strong reputation in the electronics and technology sector.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 78 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 12 |
| Mar 25 | 5.0 | 7 |
| Apr 25 | 5.0 | 12 |
| May 25 | 5.0 | 6 |
| Jun 25 | 5.0 | 6 |
| Jul 25 | 4.9 | 8 |
| Aug 25 | 4.9 | 9 |
| Sep 25 | 5.0 | 5 |
| Oct 25 | 5.0 | 6 |
| Nov 25 | 5.0 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 78 most recent reviews.
“Product and delivery excellent”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | −1% | 78 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.4 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | 4.2 out of 5 (good) | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: Socket Store is #1 of 5 on overall rating in this group.
78 reviews of Socket Store. Filter by what matters to you.
There were technical issues with some of the products we purchased, and SocketStore immediately and unbureaucratically sent us free replacements. Basically fantastic customer service.
Arrived quickly and well packaged. The copper coloured sockets look good and are due to be fitted in our new Wren kitchen with the instal at the end of March.
Fab quality at a great price. Delivery was also fast.
You are the only company to offer Pewter sockets etc & at a sensible price. We received everything very promptly & the quality is excellent. I had to return a couple of units as I had ordered incorrectly & you processed a refund straight away. Very impressed. I have recommended you to my electrician.
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Fab company - very accommodating when I ordered wrong product, processed new order and refunded money quickly. Also provided a missing item without fuss. Thoroughly recommend.
This is the 4th time I've ordered from here and I will be again. The sockets and switches are really good quality and value for money. The service is quick and efficient too
Fantastic customer service.
Product worked
I made a mistake and ordered some stainless steel sheets as wall covering with x4 holes cut out for single sockets and x1 hole cut out for a double socket. When I received the steel the holes cut out were the exact size as a front plate for the sockets!! I contacted socket store and was told about their over sized sockets. I ordered them and they fit over the holes that were cut by the steel supplier. Easy fix for a mistake and they look great.. Great job
Excellent products & service got everything I needed
Great product, great service and value for money.
Great service and product was exactly as advertised.
They did exactly what they said they would.
Socket Store is an online retailer based in the UK that specializes in a diverse range of high-quality sockets and switches. Catering to both residential and commercial customers, the company offers an extensive selection of products, including brass, steel, copper, and various metal finishes such as chrome, rose gold, and brushed nickel. Their inventory features not only standard sockets and switches but also specialized items like dimmers, toggles, and data plates. With a commitment to quality, all products are crafted from premium materials and are available at competitive prices. Socket Store also provides features such as free delivery on orders over £25, a 60-day returns policy, and a 10-year warranty on their products. The company's focus on variety and customer satisfaction makes it a reliable choice for anyone looking to enhance their electrical fittings with stylish and durable options.
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