goods
可以 goods,还行
Soulara is an Australian meal delivery service specializing in plant-based and vegan ready-made meals. The company offers a diverse menu featuring over 50 nutritious meals, snacks, and beverages that cater to individuals seeking convenient, healthy dining options. Soulara's meals are designed to support customers who follow a plant-based lifestyle, prioritizing both personal well-being and environmental sustainability. Targeting health-conscious consumers, busy professionals, and individuals looking to incorporate more plant-based foods into their diets, Soulara provides a hassle-free solution to meal preparation. With a focus on delivering fresh, flavorful options directly to customers' doors, the company aims to make the adoption of a plant-based diet accessible and enjoyable for all.
Soulara receives a mix of praise and criticism from its customers. Many reviewers appreciate the variety and taste of the meals, highlighting dishes like the Eggplant Caponata w Ravioli as memorable and flavorful.
Consumers find the plant-based options convenient and satisfying, especially for those transitioning to a vegan diet. However, significant complaints arise regarding poor customer service and delivery issues. Numerous people report problems with order fulfillment, including late deliveries, incorrect items, and lack of communication from the company. Some customers express frustration over subscription practices and inadequate responses to their concerns. Overall, while Soulara offers appealing meal options, the service and logistics leave much to be desired, leading to a predominantly negative sentiment among a portion of its clientele.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 312 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.3 | 4 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 312 most recent reviews.
“Look you’re obviously not getting the same level of quality as home cooked meals but for plant based options on the g...”
“Their food is unhygienic, they do not take accountability and have dirt poor customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.7 out of 5 (good) | 4.5 out of 5 (good) | — | 312 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Soulara is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.7).
312 reviews of Soulara. Filter by what matters to you.
I find their meals quite good. Not as many veggies as I would like, but good for protein. But VERY BAD service for getting back to me regarding a problem I am having with them. I have rung 4 times, spoken to a man twice who says I will hear back that day, left 3 messages, again to call me and emailed 5 times and no one bothers to reply to me.
I ordered a variety of meals from Soulara, including the Moroccan Chickpea Tagine, the Thai Red Curry, and the Sunkissed Protein Pesto. All of the meals were delicious and filling, and I was particularly impressed with the Moroccan Chickpea Tagine. The chickpeas were cooked to perfection and the sauce was flavorful and rich.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Love the selection of different meals. Well packaged and portions are adequate.
Wonderful food - Soulara are providing excellent service but most importantly their creations are all outstanding quality, sizes and recipes. Very tasty and delicious. I feel better from eating this food after three weeks than I can remember - and I have a long and good memory. Keep up the good work Soulara.
Unethical business practices. Be aware that if you order any food from this company they will automatically put you on a recurring billing cycle. We ordered a weeks worth of food and were totally unimpressed as it was tasteless microwaved sludge. On the Monday of the second week we noticed a charge come out of our account and immediately flagged it with them. The answer was bad luck. We absolutely did not order the food and we had no idea it would be billed. I'm sure it says somewhere in their dodgy fineprint but it's just sneaky. As a brand new customer you'd think they would have a little bit of empathy and cancel our order. It's not like it was already on the truck or even prepared by that stage. They were just totally unhelpful and uncaring.
I was excited to try Soulara and am completely disappointed. I placed my first order and never received it. I tried calling the but the automated message says they are busy and the call hangs up. I messaged the chat and did eventually receive an automated email saying I had received a credit. Happy with this outcome I checked my account to find I had been given a store credit of $40 for an order I didn’t receive that I paid $145. Very poor customer service.
Paid for meals, not delivered on specified day, have been in touch by phone, email, online chat. No response from customer service… been over a week and counting
I ordered my meals last week, and they are suppose to be delivered today I’ve tried to contact for days now in regards to roughly what time they’ll be delivered I have not been replied to nor have my meals shown up! I’ve tired to contact via chat now on their website also and was waiting for over 2 hours for a reply which stated “greater than 15mins” (again no reply) I’ve tried the contact number and the automated voice says there busy with a customer and get hung up on!! If they’re not here by close of business I’ll be taking further action for a full refund! This is so unprofessional and disgusting customer service. I have wellness business and will be forwarding all this onto clientele. Absolutely shocking way to run a business and don’t think they’ll be around long if they continue this!
for the same amount i used to spend on menulog i can get a week's worth of delicious vegan meals. great since i haven't been home much these days.
I use Soulara when work gets so busy I can barely keep up with feeding myself. This is my second year of using Soulara during busy season. The meals are great, more variety than any of the other options I’ve tried, portion sizes pretty standard for a meal delivery service, with options for larger sizes. The delivery cost is a little higher than things like YouFoodz, but the difference in quality makes up for it.
The food is fabulous. There is a choice of meal size, and meal numbers, as well as many different meal types available. The delivery is reliable, and the packaging is exactly right to keep meals cool and protected. And, the food is oh so yummy. Taste, texture, balance of food elements and so on, make for a wonderful eating experience.
If I could give a zero-star review, I would. This company uses a third-party courier to deliver their meals, and on more than one occasion, the boxes and meals were mishandled leading to damage. When reaching out to Soulara support about this, and requesting they cancel our next delivery and refund our money, they refused. Save yourself the hassle and find another meal service that cares about doing right by their customers. UPDATE: As I cannot reply to Soulara's response, let me be clear with this review that a $30 credit is no good to me as I have already suspended my subscription. I requested a refund for the meals that were damaged by the delivery company and requested cancellation of my next order and a refund. I have no interest in doing any further business with this company, neither should anyone else reading this.
Affordability is on everyone’s mind at the moment and eating healthy while working full time is a headache and an added pressure. I have been ordering from Soulara for over a year on and off and for taste, quality of ingredients, serving size, choice of options and most importantly per meal affordability, it ticked all my boxes. I even lost close to 8kg (while exercising daily) over a year ago and now back on it after a short hiatus.
I started getting Soulara delivered while I was doing a kitchen reno. I was surprised at the quality of the meals so I kept getting them even after the reno was finished. They food is fresh and there’s good variety. I get the large serving and it fills me up. Overall I’m pretty fussy and a big eater and I’ve been satisfied with most of the meals. I think I’m saving money too by not having to do so many trips to the supermarket and also not having to think of what to cook every night is lovely. There’s less waste too because I’m not having to buy stuff for recipes that may not get fully used. Over the last month a few new items have popped up on the menu so hopefully more get added with variety to keep up with the seasons.
Very easy to use website. Food is very delicious and fresh and always very filling. No issues with delivery and support Have been really great if there any issues.
Fully plant based meals that are super tasty.
Soulara is an Australian meal delivery service specializing in plant-based and vegan ready-made meals. The company offers a diverse menu featuring over 50 nutritious meals, snacks, and beverages that cater to individuals seeking convenient, healthy dining options. Soulara's meals are designed to support customers who follow a plant-based lifestyle, prioritizing both personal well-being and environmental sustainability. Targeting health-conscious consumers, busy professionals, and individuals looking to incorporate more plant-based foods into their diets, Soulara provides a hassle-free solution to meal preparation. With a focus on delivering fresh, flavorful options directly to customers' doors, the company aims to make the adoption of a plant-based diet accessible and enjoyable for all.
This profile hasn't been claimed by the business owner.