Stash Tea is an established online retailer specializing in a diverse selection of over 250 tea blends, encompassing black, green, herbal, chai, and white teas. The company offers both tea bags and loose leaf options, catering to a wide array of tea preferences. Customers can also explore a variety of tea gifts and recipes, making Stash Tea a suitable destination for both casual tea drinkers and avid enthusiasts looking for new flavors and brewing ideas. Targeting tea lovers who appreciate quality and variety, Stash Tea provides products that promote enjoyment and wellness through tea consumption. With an emphasis on customer satisfaction, the company offers free shipping on U.S. orders over $50, enhancing the shopping experience for individuals seeking premium tea products online. Whether for personal enjoyment or as gifts, Stash Tea aims to meet the diverse needs of its clientele while fostering a love for tea.
Stash Tea receives a mixed reception from consumers, with a significant number expressing dissatisfaction. While some reviewers praise the quality of specific teas, such as the Chai Spice Black Tea and Wild Raspberry Hibiscus, many others report serious issues with customer service and order fulfillment.
Complaints frequently mention damaged shipments, unresponsive support, and problems with product quality, such as tea bags that burst open. Customers also express frustration over unexpected charges and incomplete orders. Despite a few positive experiences highlighting the brand's tea selection, the overwhelming sentiment points to a lack of reliable service and support. Overall, Stash Tea struggles to meet customer expectations, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 13 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 13 most recent reviews.
“I especially recommend the "Chai Spice Black Tea" or any similar sort, which I heard was other customers' favorite to...”
“Stash Tea… I’m going to rate this based on how the company handled my transaction; however, my previous experiences...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.8 out of 5 (poor) | — | 13 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Stash Tea is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.3).
13 reviews of Stash Tea. Filter by what matters to you.
I placed large order for loose tea to qualify for free shipping. All the loose leaf tea was close to being expired. I emailed customer service. Was totally ignored. I have been a loyal customer for years. I will never order from Stash tea again. Not that they care. I would not bother with them.
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Stash Tea is an established online retailer specializing in a diverse selection of over 250 tea blends, encompassing black, green, herbal, chai, and white teas. The company offers both tea bags and loose leaf options, catering to a wide array of tea preferences. Customers can also explore a variety of tea gifts and recipes, making Stash Tea a suitable destination for both casual tea drinkers and avid enthusiasts looking for new flavors and brewing ideas. Targeting tea lovers who appreciate quality and variety, Stash Tea provides products that promote enjoyment and wellness through tea consumption. With an emphasis on customer satisfaction, the company offers free shipping on U.S. orders over $50, enhancing the shopping experience for individuals seeking premium tea products online. Whether for personal enjoyment or as gifts, Stash Tea aims to meet the diverse needs of its clientele while fostering a love for tea.
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