StubHub Italia is a leading online platform dedicated to the buying and selling of tickets for live events, including sports, concerts, and theater performances. With a wide range of offerings, the company connects consumers with a variety of entertainment options, featuring popular artists and sporting events from around the world. Customers can easily browse and purchase tickets for events such as concerts by internationally recognized musicians and major sporting events, ensuring access to live entertainment experiences. The platform primarily serves individuals seeking to attend events in Italy and beyond, catering to both fans and those looking to sell tickets they no longer need. By providing a user-friendly interface and a secure transaction process, StubHub Italia aims to facilitate seamless ticket purchasing and selling, making it a valuable resource for event-goers looking for live entertainment opportunities.
StubHub Italia receives overwhelmingly negative feedback from consumers, with a significant number of reviews highlighting issues with ticket validity and customer service. Many reviewers report receiving duplicate or invalid tickets, leading to frustrating experiences at events.
Complaints about the platform's reliability are common, with users expressing dissatisfaction over the inability to attend events due to ticket cancellations or issues with ticket delivery. Despite a few positive experiences where customers successfully purchased tickets, these instances are overshadowed by the numerous reports of scams and poor support. Some users do commend the customer service for being responsive, but this is not enough to counterbalance the overall sentiment. The majority of people advise against using StubHub Italia due to the high risk of encountering problems.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Cancelled Items Info Order #: 582098439 | Order date: 20/06/2022 Event Info - Event Venue Info - Seats Info Queen +...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | — | 60 |
| 4.5 out of 5 (good) | 50 out of 100 | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 999 |
Bottom line: StubHub Italia is #4 of 5 on overall rating in this group.
60 reviews of StubHub Italia. Filter by what matters to you.
Dopo un’esperienza iniziale abbastanza traumatica a causa della molteplicità delle piattaforme non ho potuto partecipare all’evento e l’assistenza clienti è stata così comprensiva da offremi un rimborso. Rispondono in tempi rapidi e in maniera efficace
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StubHub Italia is a leading online platform dedicated to the buying and selling of tickets for live events, including sports, concerts, and theater performances. With a wide range of offerings, the company connects consumers with a variety of entertainment options, featuring popular artists and sporting events from around the world. Customers can easily browse and purchase tickets for events such as concerts by internationally recognized musicians and major sporting events, ensuring access to live entertainment experiences. The platform primarily serves individuals seeking to attend events in Italy and beyond, catering to both fans and those looking to sell tickets they no longer need. By providing a user-friendly interface and a secure transaction process, StubHub Italia aims to facilitate seamless ticket purchasing and selling, making it a valuable resource for event-goers looking for live entertainment opportunities.
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