Personnel compétent
Personnel compétent. Réponse rapide .je recommande

Syma Mobile is a telecommunications provider that specializes in offering mobile plans, prepaid services, and SIM cards primarily for customers in France and select European territories. The company focuses on providing flexible mobile solutions, including options for unlimited calls and SMS, as well as data packages that cater to varying user needs. Their services are designed to serve both casual users and those requiring more extensive mobile connectivity. Targeting a diverse customer base, Syma Mobile aims to meet the needs of individuals seeking affordable and convenient mobile services without long-term contracts. Their offerings include various prepaid plans that allow users to choose the data and calling options that best fit their lifestyle, ensuring that customers can stay connected both locally and internationally. For more information, customers can visit their website at symamobile.com.
Syma Mobile receives a mix of feedback from its users, highlighting both commendable service and significant frustrations. Many customers praise the staff's competence, with several noting the rapid and courteous responses they receive, particularly from representatives like Mehdi and Noah.
Reviewers appreciate the clarity of information and the professionalism exhibited during interactions. However, a substantial number of complaints focus on the company's handling of account issues, particularly regarding cancellations and technical difficulties, with some users expressing frustration over unresponsive customer service and unresolved problems. The inconsistency in service quality leaves some consumers feeling disillusioned, especially those who have faced prolonged issues without resolution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 3.8 | 17 |
| Aug 25 | 3.2 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“J'ai acheté une recharge syma et impossible de recharger mon portable”
“Plus d’un mois que je demande une simple résiliation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 2.3 out of 5 (poor) | — | 60 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 1,060 |
Bottom line: Syma Mobile is #4 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 2.3).
60 reviews of Syma Mobile. Filter by what matters to you.
Personnel compétent. Réponse rapide .je recommande
Personne agréable très sérieux vis à vis de sont travail
Très courtois et a l'écoute, a compris mon problème et ma apporter les informations necessaire. Un plaisir d'avoir ce genre de personne au téléphone. Félicitations
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 38% are 1–2★.
bonjour nouvelle cliente chez vous mon 1 er appel à étais pris par Mr Mehdi qui a étais à l écoute à bien compris ma demande il a étais très professionnel et réactif… je suis très satisfaite de son professionnalisme et rapidité . je recommande symacom
Je suis très satisfaite de l’accueil et des conseils reçus. Mehdi a été très professionnel et à l’écoute. Merci pour son aide
Teleconseiller à l'écoute, efficace, patient et sympathique
I have their prepaid plan. Works fine in the EU. Every month I top up my prepaid amount with a forfait code I bought at the "Tabac" in France. The only thing is, that not all carriers in the EU transmit the code to Syma when you top up by sending an SMS to 20555. Odido does not, Vodafone does. So you might have to select manually which carrier you are using to roam when topping up. I do have a dual sim phone so when Syma locks up after one month before I top up, my phone still works with my other carrier.
Le conseil a été cordial, précis et concis.
Accueil très chaleureux et vivant.. Réponses claires, concises
Interlocuteur compétant aimable et professionnel
Résolution du problème rapide merci
L’accueil courtois une réponse rapide et efficace et les résultats réactifs à ma demande
Très bon appel, j’ai eu toutes les réponses à mes questions !
Conseiller très agréable et bienveillant
J'avais un souci avec mon forfait téléphonique et j'avais tout simplement consommé la totalité de mon forfait ! La conseillère en ligne a été très avenante et m'a même proposé de passer sur un forfait plus avantageux, merci beaucoup Syma pour votre écoute et votre professionnalisme !
Très bonne compréhension et prise en compte de mon problème Interlocuteur professionnel qui comprend vite le problème et surtout propose des solutions
Interlocuteur de qualité et de compétences professionnelles Je recommande à tous cette opérateur
Syma Mobile is a telecommunications provider that specializes in offering mobile plans, prepaid services, and SIM cards primarily for customers in France and select European territories. The company focuses on providing flexible mobile solutions, including options for unlimited calls and SMS, as well as data packages that cater to varying user needs. Their services are designed to serve both casual users and those requiring more extensive mobile connectivity. Targeting a diverse customer base, Syma Mobile aims to meet the needs of individuals seeking affordable and convenient mobile services without long-term contracts. Their offerings include various prepaid plans that allow users to choose the data and calling options that best fit their lifestyle, ensuring that customers can stay connected both locally and internationally. For more information, customers can visit their website at symamobile.com.
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