Tatcha is a luxury skincare brand that specializes in Japanese-inspired beauty products, drawing from traditional beauty rituals. The company focuses on creating high-quality skincare formulations that feature pure, skin-friendly ingredients. Tatcha's product range includes moisturizers, cleansers, serums, and more, all designed to enhance skin health and radiance. Targeting consumers interested in premium skincare solutions, Tatcha appeals to individuals seeking effective, luxurious options for their beauty routines. The brand emphasizes its commitment to clean and sustainable ingredients, catering to environmentally conscious customers. Tatcha also offers free shipping on all U.S. orders, making its products accessible to a broader audience.
Tatcha receives mixed feedback from consumers, with a notable divide between product satisfaction and customer service experiences. Many reviewers praise the effectiveness of Tatcha's moisturizers, particularly the Dewy Skin Cream, highlighting its lightweight feel and transformative effects on skin quality.
However, a significant number of customers express frustration with the company's customer service, citing issues such as receiving empty packages, delayed orders, and unhelpful responses from support staff. Some individuals report adverse reactions to products, including breakouts and allergic responses, which further complicates their experience. While the quality of the products garners positive remarks, the overall sentiment is marred by complaints about service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 77 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 2.5 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 4.0 | 3 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 77 most recent reviews.
“I haven’t needed to use the customer service but have recently fallen in love either the products and quickly ordered...”
“Customer service is also extremely bad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Skincare.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | — | 77 |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 145 |
Bottom line: Tatcha is #5 of 5 on overall rating in this group. On delivery, Beauty Works scores higher (5.0 vs 2.3).
77 reviews of Tatcha. Filter by what matters to you.
I checked out a lot of reviews being buying Tatcha moisturiser (purple one ) and on using it I have to say I am rather underwhelmed... I personally found it quite greasy and yes its quite thick and you don't need much but still I prefer and will stick to Bobby brown . Annoying after doing so much homework on it as it's hardly cheap and there's a lot of choice of others given the price.
The products, although expensive, are really good but the customer service is shockingly bad. Having ordered and been very impressed with the new sunscreen, I ordered another bottle to take on holiday. I didn't have time to wait for standard deliver, so paid £5.95 for next day. My order was placed on Sunday so they had it well before the Monday 2pm cut off for next day delivery. Nothing on Tuesday, when it was due. Nothing on Wednesday. I had the email confirming the order but still have not had confirmation of dispatch. As there is no possibility of it arriving in time and delivery is now difficult, I have been trying for over 24 hours to contact customer services to cancel the order. The helpline always has a recorded message saying they are busy and to phone back. The web chat always says they are closed. My advice is to order from a different retailer and avoid Tatcha themselves.
I am a convert to Tatcha....I really like the range......but...... Iw decided to buy £219.00 worth of products so that I could qualify for the Lucky 24 free gift on a £200 spend....was totally disappointed to find no lucky bag....I was looking forward to it....I had bought a load of minis to share with friends,and introduce them to this lovely range of skincare........I am hoping this was not some sort of devious move to encourage us to buy their products ....and now not sure if I should introduce my friends to Tatcha....I would be totally embarrassed if something similar happened to them too
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Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 49% are 1–2★.
Tatcha is a luxury skincare brand that specializes in Japanese-inspired beauty products, drawing from traditional beauty rituals. The company focuses on creating high-quality skincare formulations that feature pure, skin-friendly ingredients. Tatcha's product range includes moisturizers, cleansers, serums, and more, all designed to enhance skin health and radiance. Targeting consumers interested in premium skincare solutions, Tatcha appeals to individuals seeking effective, luxurious options for their beauty routines. The brand emphasizes its commitment to clean and sustainable ingredients, catering to environmentally conscious customers. Tatcha also offers free shipping on all U.S. orders, making its products accessible to a broader audience.
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