Tatcha dewy skin moisturiser
The most amazing moisturiser!! I purchased the dewy skin and I’ll never go back. The feeling it gives me when I apply is pure glow! I couldn’t recommend it more!

Tatcha is a luxury skincare brand that specializes in Japanese-inspired beauty products, drawing from traditional beauty rituals. The company focuses on creating high-quality skincare formulations that feature pure, skin-friendly ingredients. Tatcha's product range includes moisturizers, cleansers, serums, and more, all designed to enhance skin health and radiance. Targeting consumers interested in premium skincare solutions, Tatcha appeals to individuals seeking effective, luxurious options for their beauty routines. The brand emphasizes its commitment to clean and sustainable ingredients, catering to environmentally conscious customers. Tatcha also offers free shipping on all U.S. orders, making its products accessible to a broader audience.
Tatcha receives mixed feedback from consumers, with a notable divide between product satisfaction and customer service experiences. Many reviewers praise the effectiveness of Tatcha's moisturizers, particularly the Dewy Skin Cream, highlighting its lightweight feel and transformative effects on skin quality.
However, a significant number of customers express frustration with the company's customer service, citing issues such as receiving empty packages, delayed orders, and unhelpful responses from support staff. Some individuals report adverse reactions to products, including breakouts and allergic responses, which further complicates their experience. While the quality of the products garners positive remarks, the overall sentiment is marred by complaints about service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 77 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 2.5 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 4.0 | 3 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 77 most recent reviews.
“I haven’t needed to use the customer service but have recently fallen in love either the products and quickly ordered...”
“Customer service is also extremely bad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Skincare.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | — | 77 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 145 |
Bottom line: Tatcha is #5 of 5 on overall rating in this group. On delivery, Beauty Works scores higher (5.0 vs 2.3).
77 reviews of Tatcha. Filter by what matters to you.
The most amazing moisturiser!! I purchased the dewy skin and I’ll never go back. The feeling it gives me when I apply is pure glow! I couldn’t recommend it more!
One of my favourite products is the tatcha moisturiser, feels so lightweight and soft on my skin leave me with a subtle glow ✨
I have used the dewy skin cream moisturiser from tatcha and it has completely transformed my skin. I will never go back to any other moisturiser after using this as it has left my skin literally looking and feeling like glass! It is a must have.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 49% are 1–2★.
I haven’t needed to use the customer service but have recently fallen in love either the products and quickly ordered an entire skin routine on the back of the success of the moisturisers. I don’t know what is in the essence water but my skin feels amazing and glassy and my pores tighten right up. The lip balm has finally healed my dry lips of many years. I recently placed an order which arrived on time and did get a free bag of products including full sized items. I’m working my way through them but everything I have used so far, I just love. Effective but gentle on my sensitive and dry skin.
I can only speak as I find, I have placed 2 orders within the past 2 weeks directly using the Tatcha website, the order process was smooth and simple. The products arrived next day (unbelievable service level) even though I did not pay for this service. And more than that, the products and packaging are lovely. If only other Luxury brands (Nespresso) were half as good in looking after their valuable customers..... exceeding my expectations - so thank you !
Ordered the Dewy face cream , with a good decent first customer offer ( always a nice touch ) item was sent out the same day , and promptly delivered within 48 hours, well packed, and with a free sample and nice little thank you card , only used the cream once so far but it feels nice , and time will tell at its effectiveness, will definitely be checking out more of the range x
I previously wrote a bad review about Tatcha. Since then Ashley from Tarcha resolved my problem in a timely manner. I had received a damage package and couldn't get thru to customer service. I emailed her and not only did she immediately get back to me I got my replacement the next day! Very satisfied
Wow what can I say! All the products I have tried (the essence, the watery cream, the dewy serum, the eye cream, the cleansing oil, rice polish and primer) are amazing. Expensive but so worth it and the delivery was amazingly quick and tracked. Also received 4 free goodies with my order including a full size essence RRP £95 with my order. Blown away
Customer service is impeccable as are their products, i really couldn't recommend a company more. I have extremely sensitive skin and it is subject to a lot of issues, they were without a doubt one of the most helpful companies I've ever dealt with.
The customer service has by far been the BEST customer service I've ever received over the phone. I was unsure which Tatcha Skincare set to purchase for my skin and my customer service rep went above and beyond to explain each and every product to me, and made sure he had a clear understanding of my skin history so he could recommend the perfect skincare set. I'm so satisfied with this experience! I believe his name was Simon :)
Tatcha is amazing! I ordered a set from them and one bottle was leaking when I opened it so I sent them an email Saturday night. Fast forward to today, Tuesday, I received a new bottle in my mailbox! It made me so happy I decided to give a review and I never give reviews! Thank you Tatcha for your superb customer service.
I've tried tons of other products and none of them give me the results I'm seeing after using products from Tatcha. My friends are noticing, too. I have less redness and my skin looks more even. I never thought I'd like an oil cleanser but I love theirs. I'm a loyal customer!
I have been using Tatcha for about 6 months now. I really love this brand, like another reviewer said, the moment you open the box, you know this is a fantastic product. I use the whitening serum, the lip balm, the silk moisturizer and the moisture masks, which are currently my very favorite item from their line. The creams are silky, lightly fragrant and absorbed well in the skin. Makes my morning routine easy! I only wish they had a richer line for drier skin. My skin is super dry and not many brands really cater for my type. I am keeping fingers crossed because more products are coming out and I am really looking forward to testing them!
I was given the Tatcha Starter Kit as a Christmas gift. I was excited to try this ,even though I just recently started using another skincare set ,mainly for wrinkles. As soon as I started applying Tatcha I felt the difference in how my skin felt and look. A patient and a physician noticed and asked me what I am using for my skin. I told them about TATCHA . The one step Camillia cleanser is very smooth .The Rice Enzyme Powder instantly dissolves on my wet skin ! Both the Deep Brightening Serum and Silk Cream are amazing ,not greasy at all. I love this product !!!!
Tatcha is a luxury skincare brand that specializes in Japanese-inspired beauty products, drawing from traditional beauty rituals. The company focuses on creating high-quality skincare formulations that feature pure, skin-friendly ingredients. Tatcha's product range includes moisturizers, cleansers, serums, and more, all designed to enhance skin health and radiance. Targeting consumers interested in premium skincare solutions, Tatcha appeals to individuals seeking effective, luxurious options for their beauty routines. The brand emphasizes its commitment to clean and sustainable ingredients, catering to environmentally conscious customers. Tatcha also offers free shipping on all U.S. orders, making its products accessible to a broader audience.
This profile hasn't been claimed by the business owner.