Amount of Product in a jar Why do all the advertising pictur
Why do all the advertising pictures show indigo night crème as full to the brim but when you purchase it, it is way below this level. Is this not misleading?

Tatcha is a luxury skincare brand that specializes in Japanese-inspired beauty products, drawing from traditional beauty rituals. The company focuses on creating high-quality skincare formulations that feature pure, skin-friendly ingredients. Tatcha's product range includes moisturizers, cleansers, serums, and more, all designed to enhance skin health and radiance. Targeting consumers interested in premium skincare solutions, Tatcha appeals to individuals seeking effective, luxurious options for their beauty routines. The brand emphasizes its commitment to clean and sustainable ingredients, catering to environmentally conscious customers. Tatcha also offers free shipping on all U.S. orders, making its products accessible to a broader audience.
Tatcha receives mixed feedback from consumers, with a notable divide between product satisfaction and customer service experiences. Many reviewers praise the effectiveness of Tatcha's moisturizers, particularly the Dewy Skin Cream, highlighting its lightweight feel and transformative effects on skin quality.
However, a significant number of customers express frustration with the company's customer service, citing issues such as receiving empty packages, delayed orders, and unhelpful responses from support staff. Some individuals report adverse reactions to products, including breakouts and allergic responses, which further complicates their experience. While the quality of the products garners positive remarks, the overall sentiment is marred by complaints about service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 77 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 2.5 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 4.0 | 3 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 77 most recent reviews.
“I haven’t needed to use the customer service but have recently fallen in love either the products and quickly ordered...”
“Customer service is also extremely bad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Skincare.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | — | 77 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 145 |
Bottom line: Tatcha is #5 of 5 on overall rating in this group. On delivery, Beauty Works scores higher (5.0 vs 2.3).
77 reviews of Tatcha. Filter by what matters to you.
Why do all the advertising pictures show indigo night crème as full to the brim but when you purchase it, it is way below this level. Is this not misleading?
I’m always curious to try new skincare products in order to see if price makes a difference — after doing some looking into Tatcha, I had seen so many wonderful reviews that I thought I’d give it a try. I went for the starter ritual kit which included 5 travel-sized products for $68. The first few days using it, my skin felt soft, smooth, and had this wonderful glow... But now after using it for almost a week, it’s not working as well — I’m not sure if my skin is used to it or it’s needs have changed? Regardless of that, while it is a nice line that doesn’t irritate my skin, I’m not really sure it’s worth that much money if it’s not going to consistently give me the same results after repeated use. This is just my personal experience though, and if you have some money to splurge I’d encourage you to give it a try (the starter kit) and see how it works for you.
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Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 49% are 1–2★.
Tatcha is a luxury skincare brand that specializes in Japanese-inspired beauty products, drawing from traditional beauty rituals. The company focuses on creating high-quality skincare formulations that feature pure, skin-friendly ingredients. Tatcha's product range includes moisturizers, cleansers, serums, and more, all designed to enhance skin health and radiance. Targeting consumers interested in premium skincare solutions, Tatcha appeals to individuals seeking effective, luxurious options for their beauty routines. The brand emphasizes its commitment to clean and sustainable ingredients, catering to environmentally conscious customers. Tatcha also offers free shipping on all U.S. orders, making its products accessible to a broader audience.
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