The Kent Tea and Coffee Company is a family-run business located in Pluckley, Kent, specializing in the import, packaging, and wholesale of high-quality tea and coffee products. With over three generations of experience, the company offers a diverse selection of loose leaf teas and more than seventy varieties of freshly roasted coffee beans. Their extensive product range caters to tea and coffee enthusiasts, both retail and wholesale, providing options for consumers seeking premium beverages. Customers can purchase products directly from the Kent Tea and Coffee Company's factory store, as well as through numerous independent retailers across the UK. The company's online shop facilitates a convenient shopping experience, offering delivery options throughout the UK, Europe, and international locations. By focusing on quality and tradition, the Kent Tea and Coffee Company aims to meet the needs of discerning customers who appreciate exceptional tea and coffee.
Kent Tea and Coffee receives mixed feedback from customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the quality of the tea, particularly the Darjeeling leaf tea, many others report serious issues with order fulfillment and customer service.
Complaints frequently highlight long delivery times, with some waiting weeks for their orders to arrive, and a lack of effective communication from the company. Customers mention difficulties in reaching customer service, with reports of unresponsive staff and unresolved refund requests. Despite a few positive experiences, the overall sentiment leans negative, as many people feel frustrated by the service and order reliability. Overall, Kent Tea and Coffee struggles with customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 33 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.5 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 2.5 | 2 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 33 most recent reviews.
“Tea is superb ,delivery times can be hit and miss which lets the company down”
“Been buying from them for last 12 years but their customer service is hit and miss, it takes them days to get back to...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.4 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 2.8 out of 5 (fair) | 2.3 out of 5 (poor) | — | 33 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 |
Bottom line: Kent Tea and Coffee is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.5).
33 reviews of Kent Tea and Coffee. Filter by what matters to you.
Amazing company! The tea is delicious, top customer service. Last time the tea was delivered to me the next day after I called asking if it will be with me in 3 working days as I was going away and needed it as a present. I was very impressed !
First time ever I have used their service but unfortunately due to royal mail there were some issues with my order, however Rossie from customer service was absolutely amazing, making sure everything is fine, is working and reassuring that there's no need to be worried. Not sure about quality of products yet, but customer service quality is great, hope it reflects quality of their products.
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If you want to receive your order quickly maybe this isn’t the company for you. However quality of products is excellent and they do respond to email if you have any queries re your order. They have just couriered my order to me, despite only paying for mail deliver, as the order was delayed as the tea I wanted was out of stock due to high demand. Will definitely use again.
My 1st order arrived today only realised they are literally down the road from me after ordering online 😆 was looking for pine needle tea online and came across this company placed an order of spearmint & liquorice, organic magic blend and pine needles I would buy from this company again 👍🏼
I have been buying my tea and coffee exclusively from Kent & Sussex for almost 3 years now, and overall I am very impressed with them. They frequently have 15 and 20% off sales including free gifts, the prices are very reasonable, their loyalty points scheme is generous, and they have a great range of interesting teas and coffees. I particularly love their own blend Kentish Breakfast tea. There have been a small handful of issues over the years, but every time there has been a problem, it has been sorted quickly and efficiently by customer service. They are a small independent company, and can have some dispatch delays during busy periods, but nothing I found particularly troubling.
The Kent Tea and Coffee Company is a family-run business located in Pluckley, Kent, specializing in the import, packaging, and wholesale of high-quality tea and coffee products. With over three generations of experience, the company offers a diverse selection of loose leaf teas and more than seventy varieties of freshly roasted coffee beans. Their extensive product range caters to tea and coffee enthusiasts, both retail and wholesale, providing options for consumers seeking premium beverages. Customers can purchase products directly from the Kent Tea and Coffee Company's factory store, as well as through numerous independent retailers across the UK. The company's online shop facilitates a convenient shopping experience, offering delivery options throughout the UK, Europe, and international locations. By focusing on quality and tradition, the Kent Tea and Coffee Company aims to meet the needs of discerning customers who appreciate exceptional tea and coffee.
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