This would be better if it was a seven…
This would be better if it was a seven day service

TestnGo Services is a review platform that enables businesses to collect, manage, and showcase customer feedback effectively. The company's primary offering revolves around providing tools that facilitate the gathering of authentic reviews, allowing clients to enhance their online reputation and build trust with potential customers. By leveraging user-generated content, TestnGo Services helps businesses across various industries improve their credibility and customer engagement. Targeting small to medium-sized enterprises, TestnGo Services caters to organizations looking to establish a robust online presence through reliable customer testimonials. The platform supports businesses in understanding customer sentiment, ultimately driving informed decision-making and fostering loyalty. With a focus on transparency and customer satisfaction, TestnGo Services is positioned as a valuable resource for companies seeking to optimize their feedback management processes.
TestnGo Services receives a mixed response from customers, with a notable portion expressing dissatisfaction. Many reviewers appreciate the ease of ordering and timely delivery, highlighting that the service is user-friendly and often cheaper than competitors.
However, a significant number of complaints center around delivery issues, with customers reporting late arrivals or even non-delivery of test kits, which has caused stress and inconvenience. Some users mention receiving incomplete kits or not getting test results at all, leading to frustration and a lack of trust in the service. While there are positive experiences regarding the ordering process, the recurring delivery problems overshadow these benefits. Overall, the sentiment leans towards caution, as many customers advise against using the service due to reliability concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2023.
| Month | Average | Reviews |
|---|---|---|
| Aug 22 | 3.8 | 490 |
| Sep 22 | 3.3 | 145 |
| Oct 22 | 3.8 | 323 |
| Nov 22 | 3.2 | 38 |
| Dec 22 | 2.0 | 3 |
| Jan 23 | — | 0 |
| Feb 23 | — | 0 |
| Mar 23 | — | 0 |
| Apr 23 | — | 0 |
| May 23 | — | 0 |
| Jun 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to order, the prices were cheaper than others at the time of ordering and delivery was just it stated it would be”
“This was too late for his needs, and he had to make an alternative arrangement, so I refused to accept the delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Customer Support Tools.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 67 out of 100 | 4.1 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.9 out of 5 (poor) | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | −67% | 199 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | −2% | 93 | |
| 5.0 out of 5 (good) | 67 out of 100 | 5.0 out of 5 (good) | — | — | 22 |
Bottom line: TestnGo Services is #4 of 5 on overall rating in this group. On website & app, Elfin scores higher (4.8 vs 3.1).
500 reviews of TestnGo Services. Filter by what matters to you.
This would be better if it was a seven day service
Ordered test and it arrived very quickly. However, it was VERY slow to receive. I paid extra for rapid results and it still took like 4 days. I needed it earlier but lucked out because the country I was flying into got rid of the PCR requirement THE DAY I WAS FLYING. I received the test after I had arrived to my destination. Had I needed it, I wouldn’t have been unable to board my flight.
Product good. Arrived 2 days later than expected
We received the tests ahead of our holiday at the end of the month about 3 days after ordering - there was a postal strike which delayed the delivery by a day.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 64% of recent reviews are 4–5★ and 31% are 1–2★.
Waste of money, not easy to follow the instructions
I am sorry but I retain my original rating as poor delivery partner, the Royal Mail, should not be an acceptable excuse; if a delivery issues are anticipated then alternative delivery sourcing should kick in. My other online orders are getting through within 1, 2 3, days as promoted (e.g Amazon, DPD & others). Testngo are still advertising as 24 hr delivery service in the meantime. The Royal Mail states they try to deliver the test kits as a priority but so far, regrettably, I see no sign of the Test Kits neither.
Great service
9th Sept - Easy to order but still not received yet. 10th Sept - I have now received my order but not within the 48hr expected period therefore I would recommend early ordering if required for an event. There may have been disruption to the process due to Royal Mail taking strike action perhaps.
Not happy at all asked for a refund and they refused to give me one .Will not use this company again
Complicated and not clear
I ordered for next day delivery urgently. 5 days later they still haven't arrived. I don't need them anymore!
I paid for delivery 48hrs which was due to be delivered on the 7th of September it's now the 9th and I still have received my parcel, we fly out 2am in the morning so will now have to pay for another test,I am now back from holiday and still not received the test, I had to pay a further £39 to get another test done!
Great service and fast delivery.
Awful service. I am still trying to get a refund as the certificates were not provided in time for us to fly. I chased and chased this. They arrived after we had been in resort 24 hours. Do not use.
The service was very prompt. The only reason this did not receive 5 stars was that I ordered 25 tests: I had not expected these to be 25 individual tests, which take up rather a lot of room. This was not clear from the order page and, as my last supply was one box of 20 tests, something of a surprise. However, as there are few non - NHS suppliers of these tests, at least I was able to receive what I needed very promptly
Easy online process. Test kit arrived promptly and test certificate came through on time, no problems, no drama, would recommend.
TestnGo Services is a review platform that enables businesses to collect, manage, and showcase customer feedback effectively. The company's primary offering revolves around providing tools that facilitate the gathering of authentic reviews, allowing clients to enhance their online reputation and build trust with potential customers. By leveraging user-generated content, TestnGo Services helps businesses across various industries improve their credibility and customer engagement. Targeting small to medium-sized enterprises, TestnGo Services caters to organizations looking to establish a robust online presence through reliable customer testimonials. The platform supports businesses in understanding customer sentiment, ultimately driving informed decision-making and fostering loyalty. With a focus on transparency and customer satisfaction, TestnGo Services is positioned as a valuable resource for companies seeking to optimize their feedback management processes.
This profile hasn't been claimed by the business owner.