Very good service
Very good service, just a shame Royal Mail were on strike and delayed delivery!

TestnGo Services is a review platform that enables businesses to collect, manage, and showcase customer feedback effectively. The company's primary offering revolves around providing tools that facilitate the gathering of authentic reviews, allowing clients to enhance their online reputation and build trust with potential customers. By leveraging user-generated content, TestnGo Services helps businesses across various industries improve their credibility and customer engagement. Targeting small to medium-sized enterprises, TestnGo Services caters to organizations looking to establish a robust online presence through reliable customer testimonials. The platform supports businesses in understanding customer sentiment, ultimately driving informed decision-making and fostering loyalty. With a focus on transparency and customer satisfaction, TestnGo Services is positioned as a valuable resource for companies seeking to optimize their feedback management processes.
TestnGo Services receives a mixed response from customers, with a notable portion expressing dissatisfaction. Many reviewers appreciate the ease of ordering and timely delivery, highlighting that the service is user-friendly and often cheaper than competitors.
However, a significant number of complaints center around delivery issues, with customers reporting late arrivals or even non-delivery of test kits, which has caused stress and inconvenience. Some users mention receiving incomplete kits or not getting test results at all, leading to frustration and a lack of trust in the service. While there are positive experiences regarding the ordering process, the recurring delivery problems overshadow these benefits. Overall, the sentiment leans towards caution, as many customers advise against using the service due to reliability concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2023.
| Month | Average | Reviews |
|---|---|---|
| Aug 22 | 3.8 | 490 |
| Sep 22 | 3.3 | 145 |
| Oct 22 | 3.8 | 323 |
| Nov 22 | 3.2 | 38 |
| Dec 22 | 2.0 | 3 |
| Jan 23 | — | 0 |
| Feb 23 | — | 0 |
| Mar 23 | — | 0 |
| Apr 23 | — | 0 |
| May 23 | — | 0 |
| Jun 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to order, the prices were cheaper than others at the time of ordering and delivery was just it stated it would be”
“This was too late for his needs, and he had to make an alternative arrangement, so I refused to accept the delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Customer Support Tools.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 67 out of 100 | 4.1 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.9 out of 5 (poor) | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | −67% | 199 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | −2% | 93 | |
| 5.0 out of 5 (good) | 67 out of 100 | 5.0 out of 5 (good) | — | — | 22 |
Bottom line: TestnGo Services is #4 of 5 on overall rating in this group. On website & app, Elfin scores higher (4.8 vs 3.1).
500 reviews of TestnGo Services. Filter by what matters to you.
Very good service, just a shame Royal Mail were on strike and delayed delivery!
Still waiting for this order to be delivered!
Booked well in advance supervised tests for a cruise. Tests arrived quickly. Any queries were answered by return. The day before we received our zoom link and on the required time logged on. Quick and easy test observed by the call handler. Worst part was completing the form to register the result, lots of repeat information required. However certificate came through within 3 hours so ultimately a good reasonable priced service for a supervised test.
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Polarized pattern: few middle ratings. 64% of recent reviews are 4–5★ and 31% are 1–2★.
Great service very quick
Very slow delivery…took about a week!
arrived well after my flight. do not use if you need a certificate for travel. P.S. your apologies doesnt make up for the £43 i lost? very disappointed
because I haven't received the package, and I don't have time now to order and get tested
The company is amazing!highly recommended!
Technical probs with chatline, my phone I suspect. Advice helped
Kit arrived ok and test instructions clear
Ordered a PCR test kit, paid an extra £3 for next day delivery and I am still waiting...no sign of it this weekend and they have abdicated responsibility blaming Royal Mail and state no refund as they have posted it and fulfilled their side of the bargain. I should have read the reviews before ordering as there are many all stating same problem. If they cannot guarantee next day delivery they should not be charging an additional amount for that service. I would recommend not using this company if you wish for a hassle free experience. Customer service is a misnomer.
I ordered these tests on Saturday 27th August and paid for next day delivery. I did not receive the tests until Saturday 3rd September. When I email I’m they really couldn’t care less.
Good for remote PCR testing, could be a little clearer on info sheet as regards to when to photo test tube.
Took over a week to get delivered, already on holiday by the time it came, need to get my money back
This is an absolute joke! When ordering my tests it said 48hour delivery, it is now the 5th day passing and I haven’t even received any email about my order, this is unacceptable as I needed these test asap for my work
TestnGo Services is a review platform that enables businesses to collect, manage, and showcase customer feedback effectively. The company's primary offering revolves around providing tools that facilitate the gathering of authentic reviews, allowing clients to enhance their online reputation and build trust with potential customers. By leveraging user-generated content, TestnGo Services helps businesses across various industries improve their credibility and customer engagement. Targeting small to medium-sized enterprises, TestnGo Services caters to organizations looking to establish a robust online presence through reliable customer testimonials. The platform supports businesses in understanding customer sentiment, ultimately driving informed decision-making and fostering loyalty. With a focus on transparency and customer satisfaction, TestnGo Services is positioned as a valuable resource for companies seeking to optimize their feedback management processes.
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