Very helpful and efficient…
Very helpful and efficient when Royal Mail messed up and delivered to random incorrect address. Replacement being sent. Thanks for help Rhiannon.

TestnGo Services is a review platform that enables businesses to collect, manage, and showcase customer feedback effectively. The company's primary offering revolves around providing tools that facilitate the gathering of authentic reviews, allowing clients to enhance their online reputation and build trust with potential customers. By leveraging user-generated content, TestnGo Services helps businesses across various industries improve their credibility and customer engagement. Targeting small to medium-sized enterprises, TestnGo Services caters to organizations looking to establish a robust online presence through reliable customer testimonials. The platform supports businesses in understanding customer sentiment, ultimately driving informed decision-making and fostering loyalty. With a focus on transparency and customer satisfaction, TestnGo Services is positioned as a valuable resource for companies seeking to optimize their feedback management processes.
TestnGo Services receives a mixed response from customers, with a notable portion expressing dissatisfaction. Many reviewers appreciate the ease of ordering and timely delivery, highlighting that the service is user-friendly and often cheaper than competitors.
However, a significant number of complaints center around delivery issues, with customers reporting late arrivals or even non-delivery of test kits, which has caused stress and inconvenience. Some users mention receiving incomplete kits or not getting test results at all, leading to frustration and a lack of trust in the service. While there are positive experiences regarding the ordering process, the recurring delivery problems overshadow these benefits. Overall, the sentiment leans towards caution, as many customers advise against using the service due to reliability concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2023.
| Month | Average | Reviews |
|---|---|---|
| Aug 22 | 3.8 | 490 |
| Sep 22 | 3.3 | 145 |
| Oct 22 | 3.8 | 323 |
| Nov 22 | 3.2 | 38 |
| Dec 22 | 2.0 | 3 |
| Jan 23 | — | 0 |
| Feb 23 | — | 0 |
| Mar 23 | — | 0 |
| Apr 23 | — | 0 |
| May 23 | — | 0 |
| Jun 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to order, the prices were cheaper than others at the time of ordering and delivery was just it stated it would be”
“This was too late for his needs, and he had to make an alternative arrangement, so I refused to accept the delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Customer Support Tools.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 67 out of 100 | 4.1 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.9 out of 5 (poor) | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | −67% | 199 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | −2% | 93 | |
| 5.0 out of 5 (good) | 67 out of 100 | 5.0 out of 5 (good) | — | — | 22 |
Bottom line: TestnGo Services is #4 of 5 on overall rating in this group. On website & app, Elfin scores higher (4.8 vs 3.1).
500 reviews of TestnGo Services. Filter by what matters to you.
Very helpful and efficient when Royal Mail messed up and delivered to random incorrect address. Replacement being sent. Thanks for help Rhiannon.
Ordered the covid tests before 3pm on a Sunday with the assumption they would come 48hours later. ie, tue pm. Unfortunately they only arrived on Wednesday. And I do wonder if they would have been later or not at all if I hadn't sent an enquiring email on the Tuesday asking where they were.. I magically received a dispatch note shortly after my enquiry email.
Disappointed with the length of time it takes to deliver
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 64% of recent reviews are 4–5★ and 31% are 1–2★.
Excellent service, overall!!
They are a scam, do not buy anything from them. It’s being nearly 2 month and I did not get my product neither my money back. All they say is, “ I have just checked your order and I can reassure you that everything has been settled and your order has been shipped and is currently in Transit. You will be delivered but in the meantime you will receive your tracking number in order to trace your package online.” … and for refund you need to send back the product (the one you never got delivered) and pay the post yourself. AVOID… AVOID … AVOID
Once again have had the best service ever from Azeem. We are not technical and he helped us every step of the way to submit our test results and can now go away without anymore stress cannot recommend highly enough Maggie and Ric
David B was extremely helpful in assisting my enquire. Speedy and clear response, I am very grateful for his help today. Will use this service again.
I would not use this company again. We recently spent in excess of £300 for Fit to Fly PCR Tests for an organised work trip abroad. It wasn't that clear upon purchasing the test that you had to fill in a form to request a test booking reference number. It also didn't make it clear that the e-mail address assigned to the order could not be changed in the future. Cue a panicked afternoon for me, requesting and waiting for 8 TBR numbers. On the instant chat, TBR numbers started pinging through to me, with nobody's names attached to them. The chat representative then said to me that I could use any TBR number for any booking! The TBR's then started coming through on e-mail, and each TBR was unique to each booking number. When I looked again the TBR number was simply the order number with a 0 at the end! Since the order number is printed on the front of the bag, that is hardly the most secure method of creating a TBR number! There are several things you need to add to your website; 1 - make it clear upon booking that you need to request this TBR number, maybe a pop up window alerting the buyer to this 2 - make it clear that the buyer should be putting in the e-mail for the person they are buying the test for. All this would take is to put in an extra box at time of purchase with the persons name and e-mail address 3 - Make the TBR numbers more secure or unique to that booking number for security and to make sure the tests aren't mixed up, if there is a large group. One of my attendees didn't receive their PCR test and has had to make their own arrangements so I've requested a refund as you have failed to deliver the product purchased. Absolutely terrible company.
I bought 4 tests the day before the announcement they wouldn't be needed. No refunds possible. Fair enough. I kept them in case the requirements changed again. This week I'm going on holiday with an unvaccinated 15yr old. Asked if I could use it for him. The agent on the chat has no idea so said they would email the answer to me. 3 days later no response and it's going to be too late to use it. (Pcr)
The goods delivered on time and in good order Thanks
I just got in Majorca and everything was perfect. I even got the date of birth wrong (my bad) in the certificate but I emailed them and they answered me in less than 20 minutes and it was resolved. Very very happy
I had messed up on the addressee by allowing the computer to fill in my details and failing to check the result. When I realised what had happened I emailed the company to explain and was told that the tests would be sent out as I had addressed it. Not very helpful but fortunately our postman was more on the ball and delivered the test kits correctly to me. Very good value though which goes someway to redeem them.
Excellent service. Delivery is right on time and test result sent within time frame on my departure.
Good service from ordering to delivery, thank you.
Excellent, speedy service. Good communication and value for money. Would definitely use again and have already recommended to others.
TestnGo Services is a review platform that enables businesses to collect, manage, and showcase customer feedback effectively. The company's primary offering revolves around providing tools that facilitate the gathering of authentic reviews, allowing clients to enhance their online reputation and build trust with potential customers. By leveraging user-generated content, TestnGo Services helps businesses across various industries improve their credibility and customer engagement. Targeting small to medium-sized enterprises, TestnGo Services caters to organizations looking to establish a robust online presence through reliable customer testimonials. The platform supports businesses in understanding customer sentiment, ultimately driving informed decision-making and fostering loyalty. With a focus on transparency and customer satisfaction, TestnGo Services is positioned as a valuable resource for companies seeking to optimize their feedback management processes.
This profile hasn't been claimed by the business owner.