Great all round
Great all round, arrived before I flew and got my certificate in time for my cruise

TestnGo Services is a review platform that enables businesses to collect, manage, and showcase customer feedback effectively. The company's primary offering revolves around providing tools that facilitate the gathering of authentic reviews, allowing clients to enhance their online reputation and build trust with potential customers. By leveraging user-generated content, TestnGo Services helps businesses across various industries improve their credibility and customer engagement. Targeting small to medium-sized enterprises, TestnGo Services caters to organizations looking to establish a robust online presence through reliable customer testimonials. The platform supports businesses in understanding customer sentiment, ultimately driving informed decision-making and fostering loyalty. With a focus on transparency and customer satisfaction, TestnGo Services is positioned as a valuable resource for companies seeking to optimize their feedback management processes.
TestnGo Services receives a mixed response from customers, with a notable portion expressing dissatisfaction. Many reviewers appreciate the ease of ordering and timely delivery, highlighting that the service is user-friendly and often cheaper than competitors.
However, a significant number of complaints center around delivery issues, with customers reporting late arrivals or even non-delivery of test kits, which has caused stress and inconvenience. Some users mention receiving incomplete kits or not getting test results at all, leading to frustration and a lack of trust in the service. While there are positive experiences regarding the ordering process, the recurring delivery problems overshadow these benefits. Overall, the sentiment leans towards caution, as many customers advise against using the service due to reliability concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2023.
| Month | Average | Reviews |
|---|---|---|
| Aug 22 | 3.8 | 490 |
| Sep 22 | 3.3 | 145 |
| Oct 22 | 3.8 | 323 |
| Nov 22 | 3.2 | 38 |
| Dec 22 | 2.0 | 3 |
| Jan 23 | — | 0 |
| Feb 23 | — | 0 |
| Mar 23 | — | 0 |
| Apr 23 | — | 0 |
| May 23 | — | 0 |
| Jun 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to order, the prices were cheaper than others at the time of ordering and delivery was just it stated it would be”
“This was too late for his needs, and he had to make an alternative arrangement, so I refused to accept the delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Customer Support Tools.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 67 out of 100 | 4.1 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.9 out of 5 (poor) | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | −67% | 199 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | −2% | 93 | |
| 5.0 out of 5 (good) | 67 out of 100 | 5.0 out of 5 (good) | — | — | 22 |
Bottom line: TestnGo Services is #4 of 5 on overall rating in this group. On website & app, Elfin scores higher (4.8 vs 3.1).
500 reviews of TestnGo Services. Filter by what matters to you.
Great all round, arrived before I flew and got my certificate in time for my cruise
My rntgo number is only 6 figures when it should be 7. I have emailed to fix this with no response therefore, I haven't been able to use the service.
Zero Star sadly not availably hence 1 star. Ordered Tests Monday 5th to receive Tuesday 6th as needed them prior to attending conference today 8th Sept. Tests have still not been delivered by today. No apologies or updates as to where they currently are. Can not recommend.
my fit to fly test arrived 1 day late but I planned ahead and that was not an issue. Did the test and fill out the form as instructed. Expecting an email with the results and the certificate to travel between 6 -12 hours as advised. I did not received the certificate during the timeframe and I opend the live chat on their page. Audrie was superhelpful, polite and friendly. She made a case about my 'lost' email and within the next hour I received my certificate. Massive thanks to Audrie!
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Polarized pattern: few middle ratings. 64% of recent reviews are 4–5★ and 31% are 1–2★.
Testngo fine with my order which was placed on August 30th.Unfortunately Royal Mail took 8 days to deliver - it arrived on the afternoon of 7th September and because of my holiday booking timeframe I had to get another test elsewhere.Royal Mail said they could only guarantee delivery that had been requested and paid for. I would have been happy to pay the extra charge to Testngo.
Not delivered when expected
Bought recovery certificate. Absolutely not clear what to do, no instructions. Tried online chat - no reply, got the reply only after several attempts another day. Was ptovided the link for the form to fill in - done it, no confirmation, no info. A lot of time wasted. Do not recommend
Not needed to test these out yet, thankfully but easy website and delivery swift. Would use again.
Easy to order and relatively reasonable
They are easy to use ive ordered them a couple of times now.
Excellent service received parcel next day
No problem with the ordering, but the tests did not arrive on time, despite receiving an email to say that they would be arriving today c/o Royal Mail. According to Royal Mail tracking, they are rescheduled to arrive on Saturday. We are unable to go and buy tests in the chemist as we both have Covid19, so ordering online looked a better option. Keeping an eye on our infection rates is rather important for being able to resume normal activities.
I ordered my 48hour PCR test on Friday the 2nd of September and on Tuesday the 6th which is the latest day I could do the test I get an email saying it ain't been delivered to my carrier in time therefore making the test no longer useful for me to have so I asked to refund my order an they won't allow me to... absolutely fuming as if I knew it weren't gonna be that late I wouldn't of carried on with ordering from this company. I then had to pay over £100 for a quicker way to get results from different company due to testngo.com messing up my order / not being clear enough in there description!!!
arrived with in 2days very please
TestnGo Services is a review platform that enables businesses to collect, manage, and showcase customer feedback effectively. The company's primary offering revolves around providing tools that facilitate the gathering of authentic reviews, allowing clients to enhance their online reputation and build trust with potential customers. By leveraging user-generated content, TestnGo Services helps businesses across various industries improve their credibility and customer engagement. Targeting small to medium-sized enterprises, TestnGo Services caters to organizations looking to establish a robust online presence through reliable customer testimonials. The platform supports businesses in understanding customer sentiment, ultimately driving informed decision-making and fostering loyalty. With a focus on transparency and customer satisfaction, TestnGo Services is positioned as a valuable resource for companies seeking to optimize their feedback management processes.
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