Enjoyable Experience
Enjoyable Experience The staff member who helped what very informative and helpful. Bought 3 fragrances.
The Fragrance Shop is a UK-based retailer specializing in a wide range of perfumes and fragrances. With a focus on providing customers with high-quality products from various well-known brands, the company caters to individuals seeking both popular and niche scents. The Fragrance Shop’s online platform, accessible at www.thefragranceshop.co.uk, offers an extensive selection of fragrances for men, women, and unisex options, ensuring that shoppers can find the perfect scent to suit their preferences. Targeting fragrance enthusiasts and casual buyers alike, The Fragrance Shop emphasizes customer satisfaction through a user-friendly shopping experience. The company provides detailed product descriptions, customer reviews, and promotional offers, making it easier for consumers to make informed purchasing decisions. By serving a diverse customer base, The Fragrance Shop has established itself as a reliable destination for fragrance shopping in the UK.
The Fragrance Shop receives high praise for its helpful and knowledgeable staff, with many customers highlighting the excellent service they experience in-store. Reviewers frequently mention the polite and efficient assistance they receive, making their shopping experience enjoyable.
Quick delivery times also contribute to the positive sentiment, with several customers noting that their orders arrive promptly. However, there are some complaints regarding order accuracy, as one customer reported receiving the wrong item despite assurances. Overall, the combination of great service and competitive pricing makes The Fragrance Shop a favorite among fragrance enthusiasts. Despite minor issues with order fulfillment, the overwhelming majority of reviews reflect a positive shopping experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 120 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 120 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 120 most recent reviews.
“Enjoyable Experience The staff member who helped what very informative and helpful”
“They first said it was to be delivered by DPD asked 10 days grace after being phoned for non delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | 3.8 out of 5 (good) | — | 120 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: The Fragrance Shop is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.8).
120 reviews of The Fragrance Shop. Filter by what matters to you.
11 months ago
Enjoyable Experience The staff member who helped what very informative and helpful. Bought 3 fragrances.
11 months ago
The best price for the perfume I was looking to buy. Quick delivery
11 months ago
Brilliant service,I ordered some perfume,arrived next morning,I can’t recommend them enough,my fave website from now on xxxx
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Enjoyable Experience The staff member who helped what very informative and helpful. Bought 3 fragrances.
The best price for the perfume I was looking to buy. Quick delivery
Brilliant service,I ordered some perfume,arrived next morning,I can’t recommend them enough,my fave website from now on xxxx
I just wanted to say that i received really great advice in the Rugby store on Sat afternoon. The sales assistant was really knowledgeable and very patient. In fact, he couldn’t have been more helpful. It’s so hard buying for other people but I was pleased with the gift I got.
The best shop for fragrances! 10 out 10
Shop assistant was polite , efficient and made the appropriate discount with my blue light card
The girl in the shop who served me was very nice helped me get some perfumes....nouthing was a bother to her , will definitely be back in the fragrance shop.
The shop attendant was good and helpful.
Good offer on perfumes + blue light card discount. Thanks Michael D
Assistant that served us was brilliant and very helpful in helping us choose the perfect perfume. Would recommend her to anyone who needs that little personal skills whilst shopping.
Good helpful staff
To sell the correct item that the customer asked for I asked for a refill in Giorgio Armani intense and was given a refillable after asking it is the refill which I was assured that it was very disappointing
Assistant was very helpful. Fragrance not yet opened, but I've opened another Britney Sprears and the smell is Heavenly.
Really pleased staff so friendly That’s why I’ve changed from other purfume outlets
My experience was just perfect, assistant very helpful, will be shopping there again
The member of staff had been very friendly & helpful with our choice of perfume.
The staff were very knowledgeable about the products and extremely helpful and professional. It makes such s nice change to some other shops where it all seems to much of an effort to be helpful.
Product is not delivered . They first said it was to be delivered by DPD asked 10 days grace after being phoned for non delivery .Got it came back after another 10 days and said it was to be delivered by Royal Mail wanted another 10 Days . Then informed they were tracking the parcel and have patience want 30 days .
The Fragrance Shop is a UK-based retailer specializing in a wide range of perfumes and fragrances. With a focus on providing customers with high-quality products from various well-known brands, the company caters to individuals seeking both popular and niche scents. The Fragrance Shop’s online platform, accessible at www.thefragranceshop.co.uk, offers an extensive selection of fragrances for men, women, and unisex options, ensuring that shoppers can find the perfect scent to suit their preferences. Targeting fragrance enthusiasts and casual buyers alike, The Fragrance Shop emphasizes customer satisfaction through a user-friendly shopping experience. The company provides detailed product descriptions, customer reviews, and promotional offers, making it easier for consumers to make informed purchasing decisions. By serving a diverse customer base, The Fragrance Shop has established itself as a reliable destination for fragrance shopping in the UK.
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