The North Face is an outdoor recreation product company that specializes in outerwear, fleece, coats, shirts, footwear, and outdoor equipment. The company designs and manufactures clothing and gear for outdoor activities such as hiking, climbing, skiing, and camping. Founded in 1968, The North Face has established itself as a recognizable brand in the outdoor apparel and equipment industry.
Reviewers generally appreciate the high-quality outdoor gear offered by The North Face, noting its exceptional performance in extreme weather conditions and durability during outdoor activities. Many customers highlight the effectiveness of their winter gear, with several praising the fast delivery of products.
However, there are notable complaints regarding the online shopping experience, with some finding the website clunky and item descriptions misleading. Additionally, issues with inconsistent sizing and limited availability of popular sizes have frustrated consumers. While the customer service is often described as helpful, some have experienced delays in response times and cumbersome warranty processes. Overall, The North Face is recognized for its premium products, but improvements in online shopping and service efficiency are needed.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.9 out of 5 (good) | 100 out of 100 | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | −20% | 100 |
12 reviews of Thenorthface. Filter by what matters to you.
6 months ago
My North Face boots have lasted through countless hikes and still look great after two years. The waterproofing works perfectly and they're incredibly comfortable. Customer service was helpful when I... See more
6 months ago
I love North Face gear but their sizing can be inconsistent across different product lines. Had to return two items because the fit was completely off from what I expected based on the size chart. The... See more
6 months ago
I've been shopping with The North Face for years and they consistently deliver high-quality outdoor gear. Their customer service team is knowledgeable and helped me find the perfect jacket for my hiki... See more
6 months ago
The quality is there but they're often out of stock in common sizes. Had to wait weeks for a restock on the item I wanted.
Quick answers to the questions people ask most.
The North Face is an outdoor recreation retailer specializing in clothing, footwear, and equipment for activities like hiking, climbing, skiing, and camping. They offer both retail sales and product expertise to help customers choose the right gear for their outdoor adventures.
Store hours vary by location, but most retail locations are typically open Monday through Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 7 PM. We recommend checking your local store's specific hours online or calling ahead, as hours may vary by season or location.
You can reach customer service by phone, email through their website contact form, or by visiting any retail location. Their customer service team can help with product questions, returns, warranty claims, and general inquiries.
The North Face typically offers a 30-day return policy for unworn merchandise with original tags and receipt. Items must be in original condition, and some restrictions may apply to certain products or sale items.
Yes, The North Face offers warranties on their products against manufacturing defects. The warranty period varies by product type, and coverage details can be found on their website or by contacting customer service.
Many The North Face locations offer buy online, pick up in store services. This allows you to reserve items online and collect them at your convenience from a nearby retail location.
Yes, The North Face staff are trained to help customers find the right fit and size for outdoor gear, especially for technical items like jackets, boots, and backpacks. Many locations offer personalized fitting services to ensure optimal comfort and performance.
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My North Face boots have lasted through countless hikes and still look great after two years. The waterproofing works perfectly and they're incredibly comfortable. Customer service was helpful when I had sizing questions before ordering. Highly recommend for serious outdoor enthusiasts.
I love North Face gear but their sizing can be inconsistent across different product lines. Had to return two items because the fit was completely off from what I expected based on the size chart. The exchange process was smooth though, and the final products I kept are excellent quality.
I've been shopping with The North Face for years and they consistently deliver high-quality outdoor gear. Their customer service team is knowledgeable and helped me find the perfect jacket for my hiking needs. The return policy is also very reasonable. Only downside is that some items can be pricey, but you definitely get what you pay for.
The quality is there but they're often out of stock in common sizes. Had to wait weeks for a restock on the item I wanted.
Website is clunky and the item description didn't match what I received. The coat was a different shade of blue than shown online. Customer service was helpful in processing the return, but the whole experience was frustrating. Expected better from such an established brand.
Tested their winter gear during a week-long ski trip and everything performed flawlessly. The layering system works perfectly and kept me warm and dry in harsh conditions. Their technical expertise really shows in the product design.
Ordered a parka online and it arrived quickly. Perfect for harsh winter conditions and very comfortable to wear.
Initially hesitant about the price point, but after using their gear for a full season of camping and hiking, I'm convinced it's worth every penny. The materials are high-quality and the construction is solid. Customer support team is responsive and knowledgeable about their products.
Love the products but shipping took longer than expected. The jacket I ordered is fantastic quality though.
The backpack I purchased is well-made and functional. However, when I had a question about care instructions, it took multiple attempts to reach customer service. Once I got through, they were helpful, but the initial accessibility was frustrating.
Had an issue with a defective backpack zipper after 8 months of use. The warranty process was a bit cumbersome and took several weeks to resolve, but they did eventually replace the item. Product quality is generally good, just wish the service process was smoother.
Been using North Face products for camping and hiking for the past five years. Their sleeping bags and tents are top-notch and have held up through some rough weather conditions. Staff at their retail locations are usually well-trained and can offer good advice. Prices are on the higher side but worth it for the durability.
The North Face regularly offers seasonal promotions, end-of-season clearance sales, and special member discounts. You can sign up for their newsletter or check their website for current offers and upcoming sales events.
The North Face may offer corporate sales programs and group discounts for qualifying organizations, schools, or large purchases. Contact their corporate sales team or your local store manager for information about bulk pricing and business accounts.
The North Face is an outdoor recreation product company that specializes in outerwear, fleece, coats, shirts, footwear, and outdoor equipment. The company designs and manufactures clothing and gear for outdoor activities such as hiking, climbing, skiing, and camping. Founded in 1968, The North Face has established itself as a recognizable brand in the outdoor apparel and equipment industry.
