Thrive Travel is an online flight booking engine dedicated to helping travelers find the best deals on international flights. The platform specializes in providing users with competitive pricing for popular destinations such as London, Paris, and Rome, enabling customers to save significantly on their travel expenses. By utilizing advanced search technology, Thrive Travel streamlines the flight search process, making it easier for users to compare options and secure affordable airfare. Targeting a diverse audience of leisure and business travelers, Thrive Travel aims to simplify the travel planning experience. The company focuses on delivering a user-friendly interface that allows customers to access a wide range of flight options tailored to their needs. With a commitment to enhancing the travel booking experience, Thrive Travel serves as a valuable resource for those seeking cost-effective international travel solutions.
Thrive Travel garners high praise from customers, with an impressive average rating of 4.7 out of 5. Reviewers frequently highlight the excellent customer service, noting that representatives are knowledgeable, helpful, and quick to resolve issues.
Many express satisfaction with the great prices for flights, particularly for international travel, and appreciate the smooth booking process. However, some consumers report frustrations with the booking system, describing it as confusing and expressing concerns about delays in ticket confirmation, especially for urgent travel needs. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with most users eager to recommend Thrive Travel for its competitive pricing and supportive staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 852 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 39 |
| Oct 24 | 4.7 | 34 |
| Nov 24 | 4.8 | 41 |
| Dec 24 | 4.7 | 61 |
| Jan 25 | 4.8 | 70 |
| Feb 25 | 4.7 | 69 |
| Mar 25 | 4.7 | 76 |
| Apr 25 | 4.7 | 64 |
| May 25 | 4.8 | 87 |
| Jun 25 | 4.6 | 74 |
| Jul 25 | 4.6 | 75 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very good pricing for flights and excellent customer service”
“I’ve never experienced anything like this before”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | −2% | 852 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Thrive Travel is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 4.4).
852 reviews of Thrive Travel. Filter by what matters to you.
I’ve never experienced anything like this before. The booking system is confusing, and the price is high. Getting off at a layover airport and canceling the rest of the trip is a violation of the airline’s terms and conditions, and because of that, it took me a whole day to get my bag. Also, the customer service was unreliable and not helpful at all.
I was linked through to Thrive Travel through Google Flights. At no point did I ever believe as I was booking this ticket that it was not going to be booked immediately or I was making some kind of discount gamble. My mother had been admitted to the ICU, had just been intubated, and the flight I found on SWISS leaving the following morning at 6am would get me to her in Chicago from Barcelona the absolute earliest. I look at the SWISS site and am able to book the ticket, but Thrive was cheaper. I had ZERO indication that I wouldn’t have my ticket immediately so I make the booking. The site tells me that nothing is confirmed, everything is merely pending their ability to actually secure the ticket, and I’m like ughhhhh. So, I wait maybe an hour or two and then call - they tell me that their ticketing department is working on getting it booked with the airline. I call back an hour or two later (get voicemail), call again to sales (get disconnected), and call again to customer service when I finally get through. I explain the dire situation, he recommends I not rely on their agency to make the booking, cancel, and book directly with the airline. So, I cancel with Thrive, go back to the SWISS website and by this point, several hours later, the earlier flight is now completely sold out. I had to urgently scramble to get another flight, getting in 1.5 hours later, at about double the price I was going to spend with Thrive or the airline directly. Needless to say, I wouldn’t ever use this site for anything I NEED to book.. ever! If you have a lot of time to wait or if you like playing the will-I-actually-have-a-ticket lottery, then this site might be just for you.
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I booked a flight last minute. I received an email saying that it would take up to 24hours to get my booking confirmation. After writing multiple emails, I did not get any responses. My card got charged the 1500$ plane ticket even tho it was supposed to cost 1100$. 2 hours before my flight, thrive travel emailed me to say that my flight was cancel and re-embourses me only 1000$. It was a horrible experiences. After, they blocked my email. I have never experienced such a bad travel company and who cancel your plane tickets for no reason. This is very frustrating. I will never recommend this website and will never use it again. It is fraud !!! STAY AWAY FROM THIS WEBSITE, ITS NOT RELIABLE
Poor experience! Purchased airline ticket. Got order number, but not a booking confirmation. Got the message, that booking might take up to 12 hours. Over 12 hours passed, no response re status of my booking. Sent email to inquire about status of my booking. No response. Right now trying calling to customer service, and on hold…on hold and again on hold… I’m very frustrated and stressed dealing with this company poor customer service. At this point, I don’t know what are my next steps?
There is a serious lack of communication and absolutely no compassion. They really need to work on their communication skills because it’s extremely poor. They tell you one thing and then do something completely different. I had a reservation with a mistake on it. I asked for advice on how to fix the mistake. They told me, “We’ll get back to you within an hour and resolve the issue.” Instead, they canceled my entire flight. Horrible service. They didn’t even bother to give me a call.
Terrible. I used this company for flights to and from Europe and my ticket coming back to the US got cancelled because the prices changed. Then it happened a second time for the same route. Genuinely horrible experience using the company. I had to eventually book straight through Delta for around $400 more than if I had just booked it normally two days prior.
One comment- your rates are attractive to last minute bookings. Large contrast to main carriers. But you're not set up to book flights last minute in a reliable manner Ill switch to others vendors for last minute bookings even if slightly more. To avoid the uncertainty if I have a flight during your 18hr delay to tell me. Cheers
Absolutely DO NOT USE I almost could not get on my international flight because of Thrive Travel. I purchased a Lufthansa ticket through them (received confirmation emails, etc.). I did not receive a check in email for my flight 24 hours before, and when I called they told me that no seat had been reserved for me, and to get a seat I would have to pay an additional $250. I hung up with them and called the airline directly, which told me that I was only on stand by for the flight. I was able to get on the flight due to it not being completely full, but it was an extremely stressful experience, and I was almost scammed out of more money from them. Please do not use Thrive Travel to book.
Why the destination is changed! If u cannot provide a ticket to the destination requested why are u claiming that you have a reservation for the same where in u create a different destination and then cancel the second leg. Unfortunately this creates a problem with checked bags visa status and what not. This is really absurd. 2) Why is the booking not completed within the hour it's takes hours to get the booking completed. 3) the transaction is also don't multiple overall - bad experience. EDIT: As of my flight date June 13, the Airline rejected the method of travel as suggested by Thrive Travel. Thrive Travel had booked me to Milan. I needed to travel to Zurich (they had booked to to destination Milan and mentioned that we will cancel your ongoing ticket from Zurich to Milan) When I reached the airport the Airline refused to tag my luggage to Zurich as the destination was Milan. They asked me to call the travel agent and get the second leg cancelled. The emergency number for Thrive travel as listed in the email is a joke. I was on the call for a good part of 2 hours before boarding I decided to give up and go home and had to buy new tickets, cancel my Zurich reservations - a complete MESS. Please do not accept any such bookings from this fraudster company. After several emails I have recieved no response
I suspect this company is using price bait. I first tried to buy a Japan Airlines ticket, and Stephanie said my bank declined the payment. But when I contacted the bank, they said there was no issue. She tried twice and it still didn’t work. Then she said the charge problem was on the airline’s end. After that, I switched to another airline, ANA, but still couldn’t complete the booking. I have no idea what the actual issue is.
Thrive Travel is a scam! They charged me for two one-way airfares, gave me the confirmation numbers, and then cancelled the flights later without telling me about the second cancellation. My trip is only 5 days away and I had to scramble to get a new ticket, of course not business class like I wanted, and not the itinerary I wanted and much more expensive than it would have been in March.
I purchased a ticket on 3/3/25 for one dollar amount, I received an email the same day stating that the ticket went up in price and the incorrect information was on Kayak. I checked Kayak again on 3/3 and 3/4 and the same dollar amounts are listed which is bait and switch and false advertisement.
I purchased my ticket one way on February 14. It ended up really bad. I went to the airport. They told me I have no ticket so disappointed don’t buy from them and they charge me twice when I asked them. They say oh we will refund you the other payment after you travel this is for a discount purpose. They charge me a second charge without my permission totally they took $1100 of my scam ticket
I booked a flight. They canceled it and refunded my money. I booked a different flight. They couldn’t get me on that. Didn’t refund my money book a different flight. I don’t even know how much I’m paying at this point and they shouldn’t have things listed if they can’t book them
Impossible to contact anyone to get answers. Bought a flight and 60 mins later it was canceled. Wouldn't try it again
Flight was not made because of medical reasons but still no flight credit or refund.
Thrive Travel is an online flight booking engine dedicated to helping travelers find the best deals on international flights. The platform specializes in providing users with competitive pricing for popular destinations such as London, Paris, and Rome, enabling customers to save significantly on their travel expenses. By utilizing advanced search technology, Thrive Travel streamlines the flight search process, making it easier for users to compare options and secure affordable airfare. Targeting a diverse audience of leisure and business travelers, Thrive Travel aims to simplify the travel planning experience. The company focuses on delivering a user-friendly interface that allows customers to access a wide range of flight options tailored to their needs. With a commitment to enhancing the travel booking experience, Thrive Travel serves as a valuable resource for those seeking cost-effective international travel solutions.
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