Was difficult to navigate where to go
Was difficult to navigate where to go Edward langham

Thrive Travel is an online flight booking engine dedicated to helping travelers find the best deals on international flights. The platform specializes in providing users with competitive pricing for popular destinations such as London, Paris, and Rome, enabling customers to save significantly on their travel expenses. By utilizing advanced search technology, Thrive Travel streamlines the flight search process, making it easier for users to compare options and secure affordable airfare. Targeting a diverse audience of leisure and business travelers, Thrive Travel aims to simplify the travel planning experience. The company focuses on delivering a user-friendly interface that allows customers to access a wide range of flight options tailored to their needs. With a commitment to enhancing the travel booking experience, Thrive Travel serves as a valuable resource for those seeking cost-effective international travel solutions.
Thrive Travel garners high praise from customers, with an impressive average rating of 4.7 out of 5. Reviewers frequently highlight the excellent customer service, noting that representatives are knowledgeable, helpful, and quick to resolve issues.
Many express satisfaction with the great prices for flights, particularly for international travel, and appreciate the smooth booking process. However, some consumers report frustrations with the booking system, describing it as confusing and expressing concerns about delays in ticket confirmation, especially for urgent travel needs. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with most users eager to recommend Thrive Travel for its competitive pricing and supportive staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 852 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 39 |
| Oct 24 | 4.7 | 34 |
| Nov 24 | 4.8 | 41 |
| Dec 24 | 4.7 | 61 |
| Jan 25 | 4.8 | 70 |
| Feb 25 | 4.7 | 69 |
| Mar 25 | 4.7 | 76 |
| Apr 25 | 4.7 | 64 |
| May 25 | 4.8 | 87 |
| Jun 25 | 4.6 | 74 |
| Jul 25 | 4.6 | 75 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very good pricing for flights and excellent customer service”
“I’ve never experienced anything like this before”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | −2% | 852 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Thrive Travel is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 4.4).
852 reviews of Thrive Travel. Filter by what matters to you.
Was difficult to navigate where to go Edward langham
Stephanie Anderson was fantastic to deal with. I didn't like the fact that every time I tried to book a flight it told me the passengers didn't match my search. Bull!!! It only forced me to call and find out the rate you advertised was no longer available. I also didn't like there were only 2 tickets still available for every flight I tried to book!
Would have liked to have known where seats were prior to booking. Information about flight partially incorrect. Second leg of flight was not standard premium seating with more legroom. Not a dealbreaker since short flight from JFK to Cleveland. Fare was best I could find. Trip insurance was pricey one way London Heathrow to Cleveland, compared to flying with Delta to Paris one way.
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I "purchased" a business class ticket from New York to Dubai through Kayak on Thrive (Record locator F-530106), and received an email confirming the purchase which said: "Since your flights are coming up soon, our ticketing department is currently prioritizing your reservation to get it booked asap. I’ll keep you updated throughout the process. If we need anything as we progress, I’ll give you a call or send you an email, which do you prefer?" A a while later I got a call from Jenna Lobo at Thrive telling me it would take a couple of hours for me to get my ticket and that when it came "it might be under our corporate account, which will mean you won’t be able to add a frequent flyer account and earn points or status. Also, in some cases, you may see a cost reduction segment (aka: empty leg) attached to your booking, which you can simply ignore." Jenna went on to say that she would confirm the ticket and the basis shortly. Except she didn't. And when I insisted (on email) that they provide me the ticket, she called me back and said that she was sorry but they couldn't get a ticket for me. (update) This morning I got refund confirmation from Thrive, and then later today a call from Michael Boyd, at Thrive letting me know that a) my credit card had never been charged and b) that the situation was the result of a "cached" fare that had expired. Thrive also offered to compensate me for the inconvenience caused. Michael was cool - straight forward and apologetic. Given this I added two stars, which is the best I can do given I did not get a ticket.
We got to the airport to check in for our international return flight home and were told the tickets we purchased through Thrive Travel had been voided. We had to purchase two same day international flights to get home. A Thrive Travel manager reached out when we got home and explained that they purchased our tickets and after the transaction was confirmed my credit card could not verify the purchase and declined the charge resulting in United Airlines voided our tickets. Neither Thrive or myself were notified that the tickets had been voided. I asked how I could have avoided this outcome and was instructed to keep checking my confirmation number with the airline before any future flight. Because two separate international tickets had to be purchased to get back home, it took 5 days after our return to get our luggage. Other than receiving an explanation, we had to figure out how to get home and get our luggage on our own.
Updated 3/26: A representative from Thrive reached out to resolve the issue and offered a refund of the Thrive fees to compensate for the cost difference. I appreciate their quick response to my initial review and efforts to improve my experience. Original review: I booked a flight and shortly after received an email letting me know that my flight was unable to be booked and I needed to pay an additional $630+ to rebook a different flight. I was then presented with one rebooking option and found a better, cheaper option myself. First time customer. Not sure I will be booking with Thrive again.
The flight I booked was very affordable compared to other travel agencies I looked it. It was also nice to be able to talk to a live agent and be assigned to someone to help me through the process. However my biggest complaint is that Thrive offers all these little opt in fees such as making sure to be assigned an aisle seat. Once you complete selecting all the opt in services and the reservation there is no way to confirm what you selected. So when I reached out about having paid a fee to have an aisle seat assigned and I was assigned a middle, no one seemed to be familiar with these extra options or would help me. In fact when I asked for the my list of opt in items I paid for, the chat agent discontinued the chat. So if I used thrive again, I will never select the opt in features.
Thrive Travel is an online flight booking engine dedicated to helping travelers find the best deals on international flights. The platform specializes in providing users with competitive pricing for popular destinations such as London, Paris, and Rome, enabling customers to save significantly on their travel expenses. By utilizing advanced search technology, Thrive Travel streamlines the flight search process, making it easier for users to compare options and secure affordable airfare. Targeting a diverse audience of leisure and business travelers, Thrive Travel aims to simplify the travel planning experience. The company focuses on delivering a user-friendly interface that allows customers to access a wide range of flight options tailored to their needs. With a commitment to enhancing the travel booking experience, Thrive Travel serves as a valuable resource for those seeking cost-effective international travel solutions.
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