TicketSmarter is an online ticket resale marketplace that facilitates access to a wide range of live events, including concerts, sports, theatre performances, and family shows. The platform offers tickets for over 125,000 events across North America, catering to a diverse audience that includes fans of professional sports teams, collegiate athletic departments, and entertainment enthusiasts. As an official ticket resale partner for notable venues such as the Rose Bowl Stadium and ESPN Events, TicketSmarter provides a secure and user-friendly experience for consumers looking to purchase tickets. The company emphasizes customer satisfaction with a 100% guarantee on all ticket purchases, ensuring that buyers can confidently secure their seats for various live events.
TicketSmarter receives a mix of feedback from its users, with many praising the ease of purchasing and retrieving tickets. Reviewers frequently highlight the straightforward process, noting that they receive tickets promptly via email, which can be easily added to digital wallets.
Customers appreciate the good selection of events and often mention having a great time at shows. However, there are significant concerns regarding service, with several users reporting issues such as not receiving tickets after payment and poor communication from customer support. Some express frustration over last-minute cancellations and feeling scammed, as they were informed that tickets were sold out after their purchase. Overall, while many enjoy a seamless experience, the negative reviews indicate that there are critical areas for improvement in service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 160 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.3 | 24 |
| Jun 25 | 3.8 | 69 |
| Jul 25 | 4.1 | 7 |
| Aug 25 | 3.7 | 58 |
| Sep 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“easy process”
“Following multiple calls over two days with customer service staff that included one to two hours of discussion, emai...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 2.6 out of 5 (poor) | 3.9 out of 5 (good) | — | 160 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 |
Bottom line: TicketSmarter is #3 of 5 on overall rating in this group.
160 reviews of TicketSmarter. Filter by what matters to you.
This site is terrible. They overcharge you and they get away by it by emailing you the tickets 2 days before the show. You also can’t choose your seats. Worst site I have ever used and please don’t use this site. It’s a scam. Bad Cutsomer service and overcharging you. Can’t believe they get away with it.
I accidentally made an order for the wrong day. There were no clear disclaimers around they had no cancellation policy and they hadn’t even sent me the tickets. I almost immediately wrote asking to cancel and the company refused point blank. Scandalous service. I will never use them again and I urge others to find other options as well.
If I could give this company zero stars I would. They scam you so bad, they wont tell you your seat without taking your money first. I have contacted Paypal to get my money back. Their customer service is digusting and the company as a whole is an entire scam!! DO NOT BUY FROM TICKETSMARTER
Quick answers to the questions people ask most.
If you don't receive your tickets, please check your email, including your spam folder. For further assistance, visit our website or contact our customer service team.
TicketSmarter prioritizes secure transactions. For more information about our safety measures, please visit our website or reach out to our support team.
We accept various payment methods, including major credit cards and digital wallets. For a full list of accepted payment options, please check our website.
Our cancellation and refund policy may vary based on the event and ticket type. For specific details, please refer to our website or contact customer support.
You can reach our customer support team through the contact information provided on our website. We're here to help with any issues you may encounter.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I had to send an email so they would ship the ticket to me since I am living far from the show. Then I almost didnt receive them on time for the show because I had to flight there (I received the tickets 15 hours before my flight and i had to drive 7 hours to get to the airport). Finally, when I was asking them for a solution or a reprint or any sort of help they couldnt do anything. It is my first and last time using That service.
I was charged an extra 669.56 for tickets. I contacted company. I am in receipt of 1 set of tickets, yet have 2 charges. I have receipts for all of this, including proof of only 1 set of tickets, yet 2 charges. 1 for 669.56, and the other for 662.60. Company claims there is no problem! AGAIN! I HAVE BUT INE SET IF TICKETS! EXPLAIN HOW YOU JUSTIFY KEEPING ALL $$, YET THERE IS INE SET OF TICKETS ...Your greedy corporation is ONLY focusing on jeeping my money, yet never addresses the ACTUAL LIGISTICS.
I had to try about 7 times until the "Place order" button worked. Each time it seemed like something minor was different. For example, only the last time did it give me the choice of Province/State. Maybe software is unstable for Canadian orders?
Your service fees are absurd
I had to recharge the page multiple times, Apple Pay was not working, I had really hard time with this website.
The comedy show was rescheduled and I wasn't notified. Hopefully the tickets will work on the day it was rescheduled to
I bought very expensive tickets to Metallica in Tampa to find out the seats I picked do not even exist. The section I picked was in front of the ship in Raymond James stadium but the real seats were way on top where they weren’t even seating people. After running all over the stadium to find a seat I was finally given a seat missing the opening bands who I was excited to see. A waste of time and money. I could have bought tickets at half the cost I paid where I was seated. I was very unhappy with the way I was treated
The event was rescheduled, and no notification was sent out, resulting in me traveling a half-day to venue and paying for hotel, meals, etc.
My tickets wouldn't scan so I missed half the concert my phone work fine I bought 1 sand pit ticket that worked fine. When we finally got into the concert there were people in our seats went got an usher and that took 1 hr to straighten out
Not even one star, because your service advertises that a person can have their tickets MAILED TO HOME ADDRESS. Which is what I ordered to have done. Paid 600 dollars and still have not received my tickets or refund.
try to sell my tickets as I was not able to make the event the sale was almost process but something went wrong and I lost the entire cost of the tickets and the parking over $ 500 in the trash because between stub hub and tick master you Ade fare to complicated to get the tickets and sale at face value
100 percent scam company... got screwed for over 800 bucks for 2 tickets to see billy idol and joan jet ... no tickets and no money back
The Mets game I was supposed to go to had the game time change due to rain. I was unable to attend the new time (1pm on a wed) because I have work. The Mets announced we would receive a voucher but ticketsmarter never got sent it to us. They denied a refund as well. Terrible app and will never use again.
I’ve sent you my sad tale and would like verification that it was received.
Took my money, then said the event was sold out and still hasn't responded to emails asking for them to cancel the transactions.
Bought our tickets months ago. They never sent the tickets. Then hours before the show we find out the tickets we bought are no longer available. They sold them for more!! Offered us a sub par replacement. Not worth it. Now we lose out on a concert we bought months ago. They notified us a few hrs before we to hit the road to go to the venue which is hours away. Never again. They are a sham & from what I have found online, this is common practice from what I read online. Buyer beware!!
TicketSmarter is an online ticket resale marketplace that facilitates access to a wide range of live events, including concerts, sports, theatre performances, and family shows. The platform offers tickets for over 125,000 events across North America, catering to a diverse audience that includes fans of professional sports teams, collegiate athletic departments, and entertainment enthusiasts. As an official ticket resale partner for notable venues such as the Rose Bowl Stadium and ESPN Events, TicketSmarter provides a secure and user-friendly experience for consumers looking to purchase tickets. The company emphasizes customer satisfaction with a 100% guarantee on all ticket purchases, ensuring that buyers can confidently secure their seats for various live events.
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