Speedy purchase.
Speedy purchase.
TicketSmarter is an online ticket resale marketplace that facilitates access to a wide range of live events, including concerts, sports, theatre performances, and family shows. The platform offers tickets for over 125,000 events across North America, catering to a diverse audience that includes fans of professional sports teams, collegiate athletic departments, and entertainment enthusiasts. As an official ticket resale partner for notable venues such as the Rose Bowl Stadium and ESPN Events, TicketSmarter provides a secure and user-friendly experience for consumers looking to purchase tickets. The company emphasizes customer satisfaction with a 100% guarantee on all ticket purchases, ensuring that buyers can confidently secure their seats for various live events.
TicketSmarter receives a mix of feedback from its users, with many praising the ease of purchasing and retrieving tickets. Reviewers frequently highlight the straightforward process, noting that they receive tickets promptly via email, which can be easily added to digital wallets.
Customers appreciate the good selection of events and often mention having a great time at shows. However, there are significant concerns regarding service, with several users reporting issues such as not receiving tickets after payment and poor communication from customer support. Some express frustration over last-minute cancellations and feeling scammed, as they were informed that tickets were sold out after their purchase. Overall, while many enjoy a seamless experience, the negative reviews indicate that there are critical areas for improvement in service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 160 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.3 | 24 |
| Jun 25 | 3.8 | 69 |
| Jul 25 | 4.1 | 7 |
| Aug 25 | 3.7 | 58 |
| Sep 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“easy process”
“Following multiple calls over two days with customer service staff that included one to two hours of discussion, emai...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 2.6 out of 5 (poor) | 3.9 out of 5 (good) | — | 160 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 |
Bottom line: TicketSmarter is #3 of 5 on overall rating in this group.
160 reviews of TicketSmarter. Filter by what matters to you.
Speedy purchase.
Great venue on a lovely campus. Diana Krall was good but not great. Her voice seemed strained at time. Her piano playing was excellent. I attended a Diana Krall concert about 15 years ago and her singing was better then than now.
The Andrea Bocelli concert was superb. What was frustrating the tickets. I kept looking in my email for the tickets, and I even called wondering when they would arrive. What I was never told and didn't know was that they came through Ticketmaster. Now that I know, I will not hesitate to order through TicketSmarter in the future.
Quick answers to the questions people ask most.
If you don't receive your tickets, please check your email, including your spam folder. For further assistance, visit our website or contact our customer service team.
TicketSmarter prioritizes secure transactions. For more information about our safety measures, please visit our website or reach out to our support team.
We accept various payment methods, including major credit cards and digital wallets. For a full list of accepted payment options, please check our website.
Our cancellation and refund policy may vary based on the event and ticket type. For specific details, please refer to our website or contact customer support.
You can reach our customer support team through the contact information provided on our website. We're here to help with any issues you may encounter.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Mostly easy
I saw Kenny Chesney at the Sphere. I was seated right up there in the rafters and he looked as small as my fingernail. The price for sitting way up there, was not worth the value considering you could hardly see the man himself. If watching him on a screen was the purpose, try the comfort of your own TV. But the screens, and sound was amazing. Artists no longer need to worry about shipping around their set designs, but rather what image they can project on the inner and outer done.
Quick and easy but I would confirmation order via email provided that mobile tickets will be provided by certain date. If mobile tickets not received by that certain date, please notice the designated email to determine delay.
easy process. not 5 stars because ticket delivery is not immediate.
Apple Pay didn’t work
Nice priceticjets for heart at allentown
The musicians were good, but they predominately played songs from my least favorite Led Zeppelin album, Physical Graffiti. The last few songs were better and were from earlier albums which I love, but they did not play the one song I really wanted to hear (Stairway to Heaven), but had been included in the advertisement as a song they would do, so I am a little disappointed.
I purchased tickets for Toto concert months ago. Got email confirmation and email showing receipt of payment. Got #. The concert was on a Monday so I went to my ticketmaster app to get the tickets on the friday befor. No luck. It showed no tickets. Tried everything that it tells you to do. Then I called support and they even couldn't find anything in my account. Then I started to email support. It went back and forth with them telling me what to do with questions and links throughout the weekend. Finally I got my tickets Sunday night with the last link they sent me. Very frustrating with this whole mess where is supposed to be easy as your company says. The sad thing is that it's the 2nd time this happened
This was an easy app to use.
It was easy to purchase tickets. Fees are still comparable to other vendors. Unfortunately, the seller doesn't share complete seat information
Was good the only thing I didn't like is getting my tickets at midnight the night before the concert.
TicketSmarter is an online ticket resale marketplace that facilitates access to a wide range of live events, including concerts, sports, theatre performances, and family shows. The platform offers tickets for over 125,000 events across North America, catering to a diverse audience that includes fans of professional sports teams, collegiate athletic departments, and entertainment enthusiasts. As an official ticket resale partner for notable venues such as the Rose Bowl Stadium and ESPN Events, TicketSmarter provides a secure and user-friendly experience for consumers looking to purchase tickets. The company emphasizes customer satisfaction with a 100% guarantee on all ticket purchases, ensuring that buyers can confidently secure their seats for various live events.
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