What should I do if I don't receive my tickets after purchase?
If you don't receive your tickets, please check your email, including your spam folder. For further assistance, visit our website or contact our customer service team.
TicketSmarter is an online ticket resale marketplace that facilitates access to a wide range of live events, including concerts, sports, theatre performances, and family shows. The platform offers tickets for over 125,000 events across North America, catering to a diverse audience that includes fans of professional sports teams, collegiate athletic departments, and entertainment enthusiasts. As an official ticket resale partner for notable venues such as the Rose Bowl Stadium and ESPN Events, TicketSmarter provides a secure and user-friendly experience for consumers looking to purchase tickets. The company emphasizes customer satisfaction with a 100% guarantee on all ticket purchases, ensuring that buyers can confidently secure their seats for various live events.
TicketSmarter receives a mix of feedback from its users, with many praising the ease of purchasing and retrieving tickets. Reviewers frequently highlight the straightforward process, noting that they receive tickets promptly via email, which can be easily added to digital wallets.
Customers appreciate the good selection of events and often mention having a great time at shows. However, there are significant concerns regarding service, with several users reporting issues such as not receiving tickets after payment and poor communication from customer support. Some express frustration over last-minute cancellations and feeling scammed, as they were informed that tickets were sold out after their purchase. Overall, while many enjoy a seamless experience, the negative reviews indicate that there are critical areas for improvement in service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 160 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.3 | 24 |
| Jun 25 | 3.8 | 69 |
| Jul 25 | 4.1 | 7 |
| Aug 25 | 3.7 | 58 |
| Sep 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“easy process”
“Following multiple calls over two days with customer service staff that included one to two hours of discussion, emai...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 2.6 out of 5 (poor) | 3.9 out of 5 (good) | — | 160 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 |
Bottom line: TicketSmarter is #3 of 5 on overall rating in this group.
160 reviews of TicketSmarter. Filter by what matters to you.
Over a year ago
There was no map to pick my seats, only a list of row and section. I don't really know what I'm getting, and other ticket platforms provide a map that you can pick your seats.
Quick answers to the questions people ask most.
If you don't receive your tickets, please check your email, including your spam folder. For further assistance, visit our website or contact our customer service team.
TicketSmarter prioritizes secure transactions. For more information about our safety measures, please visit our website or reach out to our support team.
We accept various payment methods, including major credit cards and digital wallets. For a full list of accepted payment options, please check our website.
Our cancellation and refund policy may vary based on the event and ticket type. For specific details, please refer to our website or contact customer support.
You can reach our customer support team through the contact information provided on our website. We're here to help with any issues you may encounter.
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The concert was amazing!!
There was no map to pick my seats, only a list of row and section. I don't really know what I'm getting, and other ticket platforms provide a map that you can pick your seats.
This site is terrible. They overcharge you and they get away by it by emailing you the tickets 2 days before the show. You also can’t choose your seats. Worst site I have ever used and please don’t use this site. It’s a scam. Bad Cutsomer service and overcharging you. Can’t believe they get away with it.
Bought tickets for a baseball game and there were no issues and the whole process was seamless and easy
John and the opener were hysterically. Funny we really never stop laughing through the whole show. We especially liked it when he made fun of the people who live in the Berkshires and Lenox .It was very hot weatherwise, but ended up being the most beautiful evening at Tanglewood.
easy to order
all good just hope the tickets turn up
Great 🏆 trust and easy app
Confusing if our tickets (127, row LLL) gained you access to premium areas. They didn’t. Stadium was underwhelming with few areas to stop and eat your food and long walks to restrooms. Could use some upgrades modeled after Minnesota or Atlanta, perhaps.
A wonderful venue (Budweiser Stage) and a fabulous act. James Taylor’s voice is not what it was 30 years ago but it’s still very good and, with the help of his fabulous backing group, the show was amazing. JT has great personality and humility - the concert felt like a very intimate experience.
There is no way Def Leppard could be anything less than absolutely phenomenal! I adore everything about this band especially their longevity & resilience. Our society can learn from that. Keep on rocking & inspiring!
I love the venue. Diana is getting older. She only had a bass cello and drums accompanying her which is not how her recordings were done. The audience asked for certain songs on her albums which she did not sing.
I accidentally made an order for the wrong day. There were no clear disclaimers around they had no cancellation policy and they hadn’t even sent me the tickets. I almost immediately wrote asking to cancel and the company refused point blank. Scandalous service. I will never use them again and I urge others to find other options as well.
Speedy purchase.
Easy website to navigate
If I could give this company zero stars I would. They scam you so bad, they wont tell you your seat without taking your money first. I have contacted Paypal to get my money back. Their customer service is digusting and the company as a whole is an entire scam!! DO NOT BUY FROM TICKETSMARTER
TicketSmarter is an online ticket resale marketplace that facilitates access to a wide range of live events, including concerts, sports, theatre performances, and family shows. The platform offers tickets for over 125,000 events across North America, catering to a diverse audience that includes fans of professional sports teams, collegiate athletic departments, and entertainment enthusiasts. As an official ticket resale partner for notable venues such as the Rose Bowl Stadium and ESPN Events, TicketSmarter provides a secure and user-friendly experience for consumers looking to purchase tickets. The company emphasizes customer satisfaction with a 100% guarantee on all ticket purchases, ensuring that buyers can confidently secure their seats for various live events.
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