Arsenal - Aston Villa - great experience
Tickets arrived on time, atmosphere was great, overall a amazing experience.
TicketsQueen.com is an online platform specializing in the sale of tickets for a wide range of events and entertainment options. The company offers access to tickets for concerts, sports events, theater performances, and various live shows, catering to the needs of music lovers, sports enthusiasts, and event-goers alike. With a user-friendly interface, TicketsQueen.com allows customers to easily search for and purchase tickets from various venues. The target market for TicketsQueen.com includes individuals and groups looking to enjoy live experiences, as well as event organizers seeking a reliable ticketing solution. By providing a comprehensive selection of tickets and transparent pricing, the company aims to enhance the event-going experience for its customers. With a focus on convenience and accessibility, TicketsQueen.com is positioned to serve as a valuable resource in the events and entertainment category.
TicketsQueen.com receives high praise from customers for its easy booking process and reliable ticket delivery, with many highlighting the superb service and excellent seat quality. Reviewers express satisfaction with the rapid response times and the ability to secure tickets for sold-out events, making it a preferred choice for sports fans.
However, some negative feedback emerges, particularly regarding delays in ticket delivery, with one customer feeling scammed during a high-profile match. Despite these concerns, the majority of users report a smooth experience and commend the customer service for resolving issues quickly. Overall, TicketsQueen.com is viewed positively, with a strong reputation for reliability and customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 54 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 5.0 | 2 |
| Feb 24 | — | 0 |
| Mar 24 | 5.0 | 1 |
| Apr 24 | 4.3 | 6 |
| May 24 | 5.0 | 1 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | 4.8 | 5 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.6 | 10 |
| Dec 24 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 54 most recent reviews.
“I'm a happy customer”
“I thought this was okay, it took longer to get my tickets I was already in Liverpool traveling from Holland but fine...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 67 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | +2% | 54 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | — | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 |
Bottom line: TicketsQueen.com is #3 of 5 on overall rating in this group.
54 reviews of TicketsQueen.com. Filter by what matters to you.
Tickets arrived on time, atmosphere was great, overall a amazing experience.
I would happily use TicketsQueen again. My first ticket did not work and so I used the live chat to get it sorted. Initially they were suggesting that I had not downloaded the link and saved the ticket to my wallet. I had done this and they quickly gave me a replacement ticket with a new download link. It was a different seat but I was very happy with it as I was close to the front and had an excellent view. I was slightly hampered during the process of communicating with TicketsQueen but that was down to connectivity issues with my phone and not TicketsQueen. There customer service was excellent so a big thank you to them.
Ordered tickets for a Premium League match - after some research I choose to go with Tickets Queen. General communication and match date changes were good. Customer Service replied quick on all my questions. Tickets (via email) arrived 24 hours before the match - as promised 👍🏻
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Brilliant customer service from start to finish excellent communicaton icould not fault in anyway highly recommend
I was in London for a week and ordered the ticket less than 24 hours before KO for FA Cup 4th round match. I was a bit worried I wouldn’t get it in time but they responded to my concern and sent another email to say I would have ticket in 2 hours time many hours before KO. Seat was fabulous and the whole transaction smooth. I would recommend this company.
Tickets Queen did a wonderful job of upgrading us to a private box at no additional charge. Our group was able to all sit together instead of being scattered in the stands.
I recently purchased four football game tickets from TicketsQueen, and I couldn't be happier with the experience. From start to finish, the service provided was top-notch.What truly impressed me was the punctuality of the ticket delivery. The tickets arrived well before the scheduled game, eliminating any last-minute stress. The attention to detail in ensuring timely delivery speaks volumes about TicketsQueen's commitment to customer satisfaction. Overall, my experience with TicketsQueen was excellent. I highly recommend their services to anyone in search of a reliable and efficient tickets purchasing platform. I'll certainly be turning to TicketsQueen for my future ticket needs. Cheers to a hassle-free and enjoyable experience!
Be careful , you don’t get the tickets you pay for. You get tickets but completely different ones in much worse locations. It’s a scam .
THEY DESERVE TO BE SHUT DOWN!! I ordered and paid for tickets for Lower Central Long Arsenal v Man City on Oct 8, 2023. The day before the match they email me and give me an offer of NO TICKETS with full refund or Upper Central Long with a £75 refund. Of course I took the upper tickets. Now tickets arrived and I’m in the UPPER CORNER and they gave me a £100 refund. This is an SCAM operation who uses bait and switch techniques to get your money. Not even close to what I paid for. Not to mention I flew from US for this match. I would see out a company that gives you actual seats at the time of purchase. These guys only give you a general vicinity seat and then change it to different seats at the last minute so you have no choice but to accept their scraps. Avoid this company at all costs.
5 stars !Excellent customer service Highly recommend
A first and good experience with Tickets Queen. A bit stressful though because the first two tickets I got (on the day before the game) were not in the same area, but the problem was quickly solved. The customer service on line is very reactive and efficient. I would only propose that the reservation fee for each ticket appears from the beginning and then would be included in the price.
We had a really nice and uncomplicated experience with TicketsQueen in February. Chelsea vs. Southampton with very, very good seats in Long Lower on row 6. Everything worked as promised, and it was all money worth + more🤩🤩 We will definitely use TicketQueens again in the future.
Es hat alles super geklappt! Die Tickets kamen pünktlich zwei Tage vor dem Spiel, ticketsqueen war immer zuverlässig und hat innerhalb weniger Stunden geantwortet. Wir hatten Tickets für das Spiel Liverpool gegen Fulham, welches leider wegen des Emirates FA Cups verschoben wurde - aber das war kein Problem. Wir wurden rechtzeitig vom ticketsqueen informiert und konnten die Tickets in ein anderes Spiel tauschen! Alles hat sehr gut funktioniert, wir hatten tolle Plätze und sind sehr dankbar für diese grandiose Erfahrung & den tollen Service von ticketsqueen!! 😍😍😍
Top company, bought 2 tickets for Arsenal-Southampton. Everything went perfect. I am going to bye again.
Excellent service, perfect experience. I have to admit I was a little skeptical ordering tickets to a Chelsea game the morning of the match and having never used this service before. However the transaction could not have been better, bought ticket on their site, they were delivered via email within the hour and got into ground and found seat without an issue. These guys are good, very good!
TicketsQueen.com is an online platform specializing in the sale of tickets for a wide range of events and entertainment options. The company offers access to tickets for concerts, sports events, theater performances, and various live shows, catering to the needs of music lovers, sports enthusiasts, and event-goers alike. With a user-friendly interface, TicketsQueen.com allows customers to easily search for and purchase tickets from various venues. The target market for TicketsQueen.com includes individuals and groups looking to enjoy live experiences, as well as event organizers seeking a reliable ticketing solution. By providing a comprehensive selection of tickets and transparent pricing, the company aims to enhance the event-going experience for its customers. With a focus on convenience and accessibility, TicketsQueen.com is positioned to serve as a valuable resource in the events and entertainment category.
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