Absolutely amazing treats
Absolutely amazing treats, can't wait to try more!

TokyoTreat is a subscription-based service that specializes in delivering authentic Japanese candy and snacks directly to customers' doorsteps worldwide. The company offers a monthly selection of handpicked snacks, allowing subscribers to explore unique flavors and seasonal treats from Japan. Each box features a variety of popular items from renowned brands such as KitKat, Pocky, and Hi-Chew, making it an attractive option for snack enthusiasts and those curious about Japanese culture. Targeting individuals who are interested in trying new snacks and experiencing Japanese culinary delights, TokyoTreat caters to a diverse audience, including both casual snackers and dedicated fans of Japanese products. With flexible pricing plans and a themed approach to each month's offerings, the company aims to provide a fun and engaging way for customers to discover the rich variety of Japanese snacks.
TokyoTreat garners a largely positive reception, with many reviewers praising the unique and diverse snacks that offer a delightful taste of Tokyo. Customers express excitement over the variety of treats, with mentions of favorites like Hello Kitty gummies and themed boxes that make each unboxing a fun experience.
However, a significant number of complaints arise regarding the subscription model, particularly concerning auto-renewals and difficulties in obtaining refunds. Some consumers report feeling scammed after being charged without consent and facing unresponsive customer service. Despite these issues, the overall sentiment remains favorable, with many people eager to continue enjoying the monthly snack offerings. Overall, TokyoTreat is well-loved for its products, though potential subscribers should be cautious about the subscription terms.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 18 |
| Oct 24 | 4.6 | 17 |
| Nov 24 | 4.4 | 17 |
| Dec 24 | 4.9 | 20 |
| Jan 25 | 4.5 | 26 |
| Feb 25 | 4.0 | 12 |
| Mar 25 | 4.3 | 20 |
| Apr 25 | 4.4 | 14 |
| May 25 | 4.8 | 13 |
| Jun 25 | 3.9 | 9 |
| Jul 25 | 4.2 | 17 |
| Aug 25 | 3.4 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great variety of delicious Japanese snacks”
“Auto renewed my subscription without my consent, refused to refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.1 out of 5 (good) | −7% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.9 out of 5 (fair) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 51 |
Bottom line: TokyoTreat is #3 of 5 on overall rating in this group. On value, Pure Pet Food scores higher (4.0 vs 3.6).
500 reviews of TokyoTreat. Filter by what matters to you.
Over a year ago
Absolutely amazing treats, can't wait to try more!
Over a year ago
The tokyo treat snack are unique to me and my family! Its nice to get a taste of tokyo japan from time to time. Its always exiting to open the box. We dont want to know what comes in them next time so... See more
Over a year ago
Great product. Super diverse snacks and tasty flavors. The soup was king and the Hello Kitty gummies unreal. Would like a drink next time. not the brightest fan of the Kit Kat flavor they chose but de... See more
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Absolutely amazing treats, can't wait to try more!
SCAM! Auto renewed my subscription without my consent, refused to refund. I'll be reporting this as fraud to my credit card company in the morning. Also, they sent me a box in August, delivery company left it in the mailbox in the heat with no delivery notification, and many items melted. They offered nothing but a $15 gift card to another of their websites. AVOID THIS COMPANY.
The tokyo treat snack are unique to me and my family! Its nice to get a taste of tokyo japan from time to time. Its always exiting to open the box. We dont want to know what comes in them next time so its more fun that way🥳
Great product. Super diverse snacks and tasty flavors. The soup was king and the Hello Kitty gummies unreal. Would like a drink next time. not the brightest fan of the Kit Kat flavor they chose but definitely will order again
I received my August TokyoTreat box today. I was afraid it wouldn't reach me because of a typo on my address. I missed out on last month's snacks because of this, unfortunately. However! TokyoTreat was very helpful when I contacted them about the issue. They offered to replace my box and I would only need to cover the shipping cost. Thanks to this I will still get to try next year's July box. Their customer service is swift and was very helpful.
They took my money in April but didn’t ship out anything until Aug. They didn’t communicate at all and then refused to refund for all the months they missed despite this being a gift for someone who had a birthday in May.
I ordered their subscription box as a gift for my kids and then cancelled prior to the next billing cycle. They charged me anyway, never responded back to requests for refund, and never shipped any boxes in that shipment. They are based in Japan and so unless you speak Japanese you are likely not going to get actual assistance. They submitted the previous years shipping confirmations claiming they did ship it. I will never recommend them to anyone.
This is terrific, didn’t have to wait long for shipping. The snacks are awesome and well packaged. Planning to get a few subscriptions for upcoming holiday seasons. Highly recommended!
First couple of orders so far and I’m absolutely loving it, the snacks are so good. The packaging is so cool. I’m a snacky person and this is awesome, only thing I can say is this is amazing. And I want more haha! I go through them to fast sometimes because they are sooo good!!!
Ich habe eine Bestellung bei Tokyo Treat aufgegeben, wollte diese aber kurz danach stornieren. Trotz sofortiger Kontaktaufnahme wurde meine Stornierungsanfrage ignoriert bzw. immer weiter hinausgezögert. Offenbar ist das System darauf ausgelegt, Stornierungen bewusst zu verschleppen. Sehr enttäuschend – ich hätte mehr Kundenfreundlichkeit erwartet. Wer hier bestellt, sollte wissen, dass eine Änderung oder ein Rücktritt vom Kauf so gut wie unmöglich ist. Für mich war das das erste und letzte Mal!
Tokyo Treat is a very difficult and cumbersome company to navigate. I did a 12 month box with them and did not know that it was automatically signed up as an auto renew. They give you no notice that your renewal is coming up and then all of a sudden I'm being charged over 500 dollars. I contact customer support and they will not give me a refund. I have asked multiple times but they will only cancel my account but not give me my money back. I did not authorize or consent to an auto renewal. Please be aware of this company. I know this is partially my fault for not cancelling before it auto renewed, but I didn't realize it was on an auto renew.
Great first box! The Kirby bowl and cup are so cute! Amazing snacks!
Such a lovely treat each month to open the box and see all the amazing snacks.
So many different things to try each month!
It's was realy great they have all type of snacks to make anyone happy, i liked few of them and not liked few of them but at the end it was great!
Today i received the first box of my 3 month plan. And Im already convinced i want to keep signing up after ! it’s so colorful and everything is nicely packed. and of course all the delicious treats inside are all amazing and definitely worth the wait.
I signed up for a three-month subscription using a discount code and was pleased with the three themed boxes that I received. I believed that was the end of it and considered it a good option for possible gift-giving in the future. However, without any emailed warning I was then charged full price ($144) for an additional three months. I immediately contacted TokyoTreat to clear up this misunderstanding, since I had only wanted to purchase those initial three boxes, which is what I believed I had subscribed to, but their response was, "Unfortunately, we are unable to issue refunds for payments that have already been processed through our system." They also claimed that they were clear about the nature of their auto-renewal (they were not), and essentially that it was my fault for not cancelling before the renewal (which I had no idea would happen). Now I'm stuck with three more boxes of treats and a deep feeling of resentment toward this company. I feel deceived and regret ever making the initial purchase. I don't recommend TokyoTreat or any of their other subscription boxes, not unless you're fully aware of what you're signing up for.
I love my friends box I've eaten most of the snacks already and I absolutely love the booklet and learning new snacks
This is a great way to try new snacks that the Amazon mystery boxes don’t have! And if you like kitkats, there are always kitkats in the boxes!
TokyoTreat is a subscription-based service that specializes in delivering authentic Japanese candy and snacks directly to customers' doorsteps worldwide. The company offers a monthly selection of handpicked snacks, allowing subscribers to explore unique flavors and seasonal treats from Japan. Each box features a variety of popular items from renowned brands such as KitKat, Pocky, and Hi-Chew, making it an attractive option for snack enthusiasts and those curious about Japanese culture. Targeting individuals who are interested in trying new snacks and experiencing Japanese culinary delights, TokyoTreat caters to a diverse audience, including both casual snackers and dedicated fans of Japanese products. With flexible pricing plans and a themed approach to each month's offerings, the company aims to provide a fun and engaging way for customers to discover the rich variety of Japanese snacks.
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